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Tenvoorde Ford, Inc.

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Reviews Tenvoorde Ford, Inc.

Tenvoorde Ford, Inc. Reviews (2)

Initial Business Response /* (1000, 6, 2014/11/10) */
On Monday, November 10, 2014 I spoke with the customer on the phone. There is a misunderstanding between the customer and the dealership regarding the trade in value of his vehicles. I invited the customer back to the store so we can re-visit...

his individual situation. He informed me that he was busy for the next week or so, but he would call me soon to schedule a time when we can re-visit his situation. The customer has my contact information.
Initial Consumer Rebuttal /* (3000, 8, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of right now I do not accept their response till this is re-evaluated when I have a chance to drive over an hour back to the dealership. Which will be this Wed. November 26th 2014. The person I spoke with mentioned he does not use a book value company to base his values off of, he uses other methods apparently. The dealership amongst themselves misinformed me as to my value when I stopped in for a deal. I was told by members there both by the sale person mentioned in my earlier statement and the lady I spoke too, that they use Kelly Blue Book. I did tell the person this over the phone, which turned out to be a rough discussion till, I feel we both had an understanding what the other person was saying and what each one of us was told. I will go into further detail on the discussion once I make my trip up to the dealership, since I wrote down notes. I hope at this point we can come together and value the trades fairly and honestly to complete this situation. If the dealer feels they are going to stay with their original response when I visited, I ask that they inform me of this and I will save the trip next week.
Revdex.com, please extend this case till at least December after myself and the dealer have met again.
Thank You!

Initial Business Response /* (1000, 5, 2014/11/20) */
[redacted] brought his 2008 Ford Escape (VIN:[redacted]) in to us on 07/25/14 with 122,604 miles on it for the 14S05 recall. As per the recall we scanned for codes and found no codes. As per the recall we reprogrammed the PSCM and...

the IC and released the vehicle back to Mr. [redacted]. On 09/23/14 Mr. [redacted] brought his 2008 Escape back into us with 146,339 miles stating the power steering does not work. We scanned for codes and found code B2278 stored. As per the Ford Workshop Manual the steering column needs to be replaced to repair the problem. We quoted the cost of the repair and Mr. [redacted] declined the repair. Please see page 1 of the attachment. The recall letter clearly states (see circled text) that if no codes were present at the time the recall was completed to only reprogram the PSCM and the IC. We did not have any codes and only did the reprogram as per the recall. Please see page 2 of the attachment. Q4 and Q5 of the recall clearly state that if the customer experiences loss of steering assist after the modules have been reprogrammed it is to be fixed at the customers expense and is not covered by this recall. Please see page 3 of the attachment. We contacted the Ford recall hotline to see if we could get coverage for the repair on Mr. [redacted]'s 2008 Escape. As documented on page 3 of the attachment Ford declined repairs. There is no coverage from Ford for Mr. [redacted]'s 2008 Escape as per Ford Motor Company.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Shady practices, it's fords word versus the consumer. Your excuse is a loophole, that is the whole problem. My first visit you did the absolute minimum required (avoiding an actual repair thats noted in the recall) enjoy your yelp and google reviews.

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