*** *** *** The sectional came in pieces, and I rented a truck to pick up the order and move it to my houseUpon arriving at my house I unpacked the pieces and found that I had two right armed recliners instead of a left and a right which was what I had orderedI called up their customer service team and explained what happened, and was informed that the piece was mistagged and they would exchange the incorrect piece for meHowever, they required me to drive back to London with the incorrect item to do the exchangeI explained that this would take several hours of my time to make the trip and there would be costs associated with renting another truck, and they told me that it was my fault because I moved the sectional out of their service areaThroughout a lengthy conversation they didn't apologize once for their mistake and remained adamant that I would have to cover the truck rental costs despite the fact that it was their mistake that put me in this position to begin withIn the end I'm out $for the truck rental and I decided to return the entire couch rather than deal with them anymore and I will not be going back to that store ever againTheir terrible customer service agent cost them this sale
*** *** *** The sectional came in pieces, and I rented a truck to pick up the order and move it to my houseUpon arriving at my house I unpacked the pieces and found that I had two right armed recliners instead of a left and a right which was what I had orderedI called up their customer service team and explained what happened, and was informed that the piece was mistagged and they would exchange the incorrect piece for meHowever, they required me to drive back to London with the incorrect item to do the exchangeI explained that this would take several hours of my time to make the trip and there would be costs associated with renting another truck, and they told me that it was my fault because I moved the sectional out of their service areaThroughout a lengthy conversation they didn't apologize once for their mistake and remained adamant that I would have to cover the truck rental costs despite the fact that it was their mistake that put me in this position to begin withIn the end I'm out $for the truck rental and I decided to return the entire couch rather than deal with them anymore and I will not be going back to that store ever againTheir terrible customer service agent cost them this sale
*** *** *** The sectional came in pieces, and I rented a truck to pick up the order and move it to my houseUpon arriving at my house I unpacked the pieces and found that I had two right armed recliners instead of a left and a right which was what I had orderedI called up their customer service team and explained what happened, and was informed that the piece was mistagged and they would exchange the incorrect piece for meHowever, they required me to drive back to London with the incorrect item to do the exchangeI explained that this would take several hours of my time to make the trip and there would be costs associated with renting another truck, and they told me that it was my fault because I moved the sectional out of their service areaThroughout a lengthy conversation they didn't apologize once for their mistake and remained adamant that I would have to cover the truck rental costs despite the fact that it was their mistake that put me in this position to begin withIn the end I'm out $for the truck rental and I decided to return the entire couch rather than deal with them anymore and I will not be going back to that store ever againTheir terrible customer service agent cost them this sale
*** *** *** The sectional came in pieces, and I rented a truck to pick up the order and move it to my houseUpon arriving at my house I unpacked the pieces and found that I had two right armed recliners instead of a left and a right which was what I had orderedI called up their customer service team and explained what happened, and was informed that the piece was mistagged and they would exchange the incorrect piece for meHowever, they required me to drive back to London with the incorrect item to do the exchangeI explained that this would take several hours of my time to make the trip and there would be costs associated with renting another truck, and they told me that it was my fault because I moved the sectional out of their service areaThroughout a lengthy conversation they didn't apologize once for their mistake and remained adamant that I would have to cover the truck rental costs despite the fact that it was their mistake that put me in this position to begin withIn the end I'm out $for the truck rental and I decided to return the entire couch rather than deal with them anymore and I will not be going back to that store ever againTheir terrible customer service agent cost them this sale
*** *** *** The sectional came in pieces, and I rented a truck to pick up the order and move it to my houseUpon arriving at my house I unpacked the pieces and found that I had two right armed recliners instead of a left and a right which was what I had orderedI called up their customer service team and explained what happened, and was informed that the piece was mistagged and they would exchange the incorrect piece for meHowever, they required me to drive back to London with the incorrect item to do the exchangeI explained that this would take several hours of my time to make the trip and there would be costs associated with renting another truck, and they told me that it was my fault because I moved the sectional out of their service areaThroughout a lengthy conversation they didn't apologize once for their mistake and remained adamant that I would have to cover the truck rental costs despite the fact that it was their mistake that put me in this position to begin withIn the end I'm out $for the truck rental and I decided to return the entire couch rather than deal with them anymore and I will not be going back to that store ever againTheir terrible customer service agent cost them this sale
*** *** *** The sectional came in pieces, and I rented a truck to pick up the order and move it to my houseUpon arriving at my house I unpacked the pieces and found that I had two right armed recliners instead of a left and a right which was what I had orderedI called up their customer service team and explained what happened, and was informed that the piece was mistagged and they would exchange the incorrect piece for meHowever, they required me to drive back to London with the incorrect item to do the exchangeI explained that this would take several hours of my time to make the trip and there would be costs associated with renting another truck, and they told me that it was my fault because I moved the sectional out of their service areaThroughout a lengthy conversation they didn't apologize once for their mistake and remained adamant that I would have to cover the truck rental costs despite the fact that it was their mistake that put me in this position to begin withIn the end I'm out $for the truck rental and I decided to return the entire couch rather than deal with them anymore and I will not be going back to that store ever againTheir terrible customer service agent cost them this sale