Tequilas BBQ Inc.

Tequilas BBQ Inc.,DBA/ MrPio Pio160B Quail St Albany, NY 12203518-463-The customer did place an order through *** to be delivered to *** *** We have had prior issues with delivery to this buildingThe last issue was due to non-paymentTherefore, we decided to no longer deliver to
this addressBut the customer is able to order and pick up the orderThe customer did make two orders through *** to two different locationsThe employee saw the top of the order and since it was the same name and order assumed it was a duplicate orderThe second order was ignoredI have spoken to *** about removing Corporate Woods from our delivery services since the order amount must be $However, the way their services work is that if I was to remove that address then it would push our delivery radius either towards Renssalear or further up towards ColonieSo I decided- to just cancel the orders that come from Corporate Woods and call the customer to explain that delivery minimum is $Most of Corporate Woods is aware as I have left menus in several buildings and let them know when they callI did apologize to the customer and explained it was an honest mistakethe employee should have noticed the difference in address and called the customer explaining why the order was cancelledWe have been in business for years and have stated that we provide free delivery with a $minimum order within milesBoth *** *** Albany, NY and 11Corporate Woods Albany, NY are more than miles outWe did however, deliver to *** ***because it was miles from our locationWe also provide deliveries to Corporate Woods but require a $order because it is further awayI offered the client to make the order and apologized again since she was very upsetI asked her if she would like to pick her food up and would have the kitchen make the food right awayShe agreedShe called several minutes later and said she no longer wanted the foodI did tell the customer that both orders have been cancelled and Grub Hub will refund her money.Business sent update on 12/23/16:UPDATE: I called Grub Hub 2:and asked again if the radius could be modifiedThe representative said the address could be removed from our radius if we have specific streetsI went over each individual street with the representativeAll of Corporate Woods and *** *** has been permanently removed from our delivery radiusHope this satisfies the customerWe are truly sorry for thein convenience