Tercero Pallets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response provided was patently untrueI asked specifically for Euro palletsThey advertised Euro pallets at a certain price, and upon delivery asked for more, even though I realized later they were not actually Euro pallets (sorry, I'm not a pallet expert); we were never happy with what we ended up gettingOn separate occasions, they didn't come to pick them up when they said they would, and Sam never showed any signs of actually following through with the promise of finding what I was looking forThis whole process went on for over a month, and within that month, I found an alternative solution.Finally, I actually never received an offer to resolve the complaint
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response provided was patently untrue. I asked specifically for Euro pallets. They advertised Euro pallets at a certain price, and upon delivery asked for more, even though I realized later they were not actually Euro pallets (sorry, I'm not a pallet expert); we were never happy with what we ended up getting. On 3 separate occasions, they didn't come to pick them up when they said they would, and Sam never showed any signs of actually following through with the promise of finding what I was looking for. This whole process went on for over a month, and within that month, I found an alternative solution.Finally, I actually never received an offer to resolve the complaint.

Regards,

As a business owner, we are always attempting to meet our customer's expectations. Keeping in mind, expenses and budgets, that we must follow to allow us to continue good profitable buisness. In this case, our attempts, hard work, and expenses made, did not meet [redacted]'s expectations. Therefore, we will continue to work with [redacted], (handsdown), Hopefully we can meet with him in a humble and satifactory state in which will bring happiness and a final resolvement to this whole $40 purchace...

This person agreed to his delivery of pallets, was very happy and even had his wife help us unload them. couple of days later, he emailed me to inform me that he had selected the wrong type of pallets and that he had found others for a cheaper cost. I explained that not only were his wanted pallets...

more money, they were also going to take time to find. [redacted] agreed to wait for me to locate these particular pallets. I finally managed to purchace these pallets and upon me notifing [redacted], he advisd me that he had already found what he needed. Not only did I go above and beyond to make [redacted] happy, I was also left with the expenses that took place to purchace these particular pallets. Days later I tried to settle with [redacted] and he informed me that he had gotten them cheaper somewhere else and also added that he had dropped off the origanal pallets that were first delivered to him somewhere in the front parking area of my shop. These pallets were never recieved nor located/found by us.I strongly believe that [redacted] was looking for a cheaper way out, as I already had cut him a great deal and threw in additional free extra pallets, the bottom line was to reduce the price even more..