The cleaning crew came in one day and there was a metal piece on the back of their bucket that scratched up my floors After much back and forth with the company over years (I called them, they never call me back, I call them again and they claim they left me messages) they decided that their bucket was not the cause of my scratches and refuse to fix the floors I witnessed this bucket scratching my floors, so they just didn't want to follow through In addition, when I complained about the mildew in my bathroom after the crew left, they claimed that they did not have enough time to clean the entire house and I should book more than my scheduled time When I told them I expect them to clean the bathrooms first, they continued with the excuses It is interesting that when the crew came the following week, they left minutes early I asked them to explain this to me and they couldn't This happened twice If you are looking for a good cleaning service, I would suggest you find one that actually backs up their advertisement
I have been searching for a GOOD house cleaning service, as I am VERY particular and fussy about how my house is cleanedI have been doing my own cleaning, since I have tried other cleaning companies, who have been sub par with their ability to cleanI wish I had read the reviews on *** and Revdex.com first, before hiring this so-called cleaning companyMy very costly mistakeI paid $today October **, ($an hour/minimum of hours is required) for a one bedroom apartmentIt was a team of two young womenThey left mirrors streaked, white streak marks all over my cherrywood bedroom furniture, dust under knick knacks and on top of appliances, they didn't even touch the inside of the oven and didn't even dust the book cases or vacuum the couchI basically threw away hard earned money todayI am now spending the rest of my vacation, undoing what they did and didn't doI would NEVER recommend this companySave your money...they aren't worth one centI also agree with the other reviewers that their office staff are very rude and have no respect for their clientsWORST COMPANY EVER! They have also double billed my credit card!
The complainant called our office the afternoon before the
serviceShe was very adamant in having the cleaning done because she expressed
that she was moving inShe had also explained that it was better to have our
crews come in the afternoon since she was having work done in
the home during
the morning, that way it would be easier for our crews to clean
Now normally we do not provide service unless we have a
credit card on file where we can put a hold for the amount of the jobBut the complainant’s
credit cards were declinedAt that point the complainant stressed she really
needed our services and so we came to an agreement that she could pay cashOur
service agreement was sent to her explaining exactly what our services entail
The amount of the job was $for the services of
hours, cappedShe had requested that we focus on: Master Bedroom, Kitchen,
Living Room, Dining Room, and Mud Room with bathroomAll need to be scrubbed
inside and out. It was explained at time
of sign on that we would try to get to all the rooms in the home but we can
only do what we could within the hour cap
The next day the crew arrived approximately 2:30pm as
expectedThe complainant’s husband was at the home only not the person the
office staff had initially spoken to on the phoneThe husband called his wife
(complainant) and put her on the phone with the crew leader to discuss what her
priorities wereAt that time there were still people working in the main level
of the home where the kitchen, dining room and living room are
The crew leader was instructed by the complainant to clean
the kitchen area but when the crew leader got off the phone with her, the
husband said for them to start upstairs first since they were still painting
the rooms on that level. The crew leader
felt it wasn’t her place to argue with the homeowner and they proceeded to the
upper level to cleanThe upper level consisted of bedrooms, master bath
& bathroomThe closets needed dusting because they were post-construction. About an hour and a half passed and the
person who had been painting came upstairs and spoke with the crew telling them
he was done and they could now go down to the main level to do their part
There was only an hour and a half left to the do the main
level (Kitchen, living room, dining room) and basement level (mudroom &
bathroom)The crew split up to try and get as much done as possible in the
time which was left
At the end of the three hour time period the crew leader
approached the husband (homeowner) and asked if he could do a walk through and
sign off on the job sheet if he was satisfied with the cleaning serviceThe
husband walked through with the crew leader to all the rooms that they had done
and then signed off that he was satisfied with the cleaning service
The following afternoon the complainant called the office
and spoke with *** expressing that she wasn’t satisfied and that the crew
missed cleaning the insides of her kitchen cabinets, table legs and closet
shelvesI’m not disputing that the inside of the kitchen cabinets were not
done, or that they missed the table legs or a couple closet shelvesThe complainant
insisted that we clean her kitchen first and if we had done so, those areas may
have been taken care of but, given the amount of time we had and the
misdirection given to the crew by the husband (homeowner) because they were
still painting in the focal rooms and redirected the crew to the upper level,
we were at a unjustified disadvantage
When this was expressed to the complainant she became
verbally abusiveTelling office staff that the crews should have told her
husband they were doing the kitchen and just do itIt was explained that our
crew members were not in the position for arguing with the homeownersIt is an
unnecessary situation to put anyone inThe complainant then asked to speak
with the *** ***
After speaking with the *** *** there didn’t seem to
be any resolutionThe calls went back and forth a couple of timesEnding with
*** from our office, hanging up on the complainant because she was verbally
abusive using obscene language which we do not permit our employees to stay on
the phone with anyone that is speaking harshly, with negative undertones or
being verbally abusive! The staff is trained to disconnect the conversation and
put in a report, which was done
Recently the complainant spoke with me, the owner, and the
conversation was civilI did apologize for the lack of etiquette on the part
of her office staff, but did explain that the crew could only do what they
could within the time constraints and obstacles that were interferingThe
complainant accepted my apology and I offered the complainant that if she were to
sign on to a schedule that I would give her a $discount off her next
cleaning serviceAlso, it was explained by me to the complainant that the $
tip wasn’t necessary but very generous and kindThe crews get paid above
average and if someone gives them a tip it has no bearing on the companyIt is
the homeowner’s choice
I understand the stress of new homeowner but at the same
time I feel this situation was rectified even though it did take some timeWe
are all regretful and hope that all parties have learned from this and can move
forward
Revdex.com:At this time, I have not been contacted by Teresa's Family Cleaning Inc. regarding complaint ID ***.Sincerely,*** ***
The cleaning crew came in one day and there was a metal piece on the back of their bucket that scratched up my floors After much back and forth with the company over years (I called them, they never call me back, I call them again and they claim they left me messages) they decided that their bucket was not the cause of my scratches and refuse to fix the floors I witnessed this bucket scratching my floors, so they just didn't want to follow through In addition, when I complained about the mildew in my bathroom after the crew left, they claimed that they did not have enough time to clean the entire house and I should book more than my scheduled time When I told them I expect them to clean the bathrooms first, they continued with the excuses It is interesting that when the crew came the following week, they left minutes early I asked them to explain this to me and they couldn't This happened twice If you are looking for a good cleaning service, I would suggest you find one that actually backs up their advertisement
I have been searching for a GOOD house cleaning service, as I am VERY particular and fussy about how my house is cleanedI have been doing my own cleaning, since I have tried other cleaning companies, who have been sub par with their ability to cleanI wish I had read the reviews on *** and Revdex.com first, before hiring this so-called cleaning companyMy very costly mistakeI paid $today October **, ($an hour/minimum of hours is required) for a one bedroom apartmentIt was a team of two young womenThey left mirrors streaked, white streak marks all over my cherrywood bedroom furniture, dust under knick knacks and on top of appliances, they didn't even touch the inside of the oven and didn't even dust the book cases or vacuum the couchI basically threw away hard earned money todayI am now spending the rest of my vacation, undoing what they did and didn't doI would NEVER recommend this companySave your money...they aren't worth one centI also agree with the other reviewers that their office staff are very rude and have no respect for their clientsWORST COMPANY EVER! They have also double billed my credit card!
The complainant called our office the afternoon before the
serviceShe was very adamant in having the cleaning done because she expressed
that she was moving inShe had also explained that it was better to have our
crews come in the afternoon since she was having work done in
the home during
the morning, that way it would be easier for our crews to clean
Now normally we do not provide service unless we have a
credit card on file where we can put a hold for the amount of the jobBut the complainant’s
credit cards were declinedAt that point the complainant stressed she really
needed our services and so we came to an agreement that she could pay cashOur
service agreement was sent to her explaining exactly what our services entail
The amount of the job was $for the services of
hours, cappedShe had requested that we focus on: Master Bedroom, Kitchen,
Living Room, Dining Room, and Mud Room with bathroomAll need to be scrubbed
inside and out. It was explained at time
of sign on that we would try to get to all the rooms in the home but we can
only do what we could within the hour cap
The next day the crew arrived approximately 2:30pm as
expectedThe complainant’s husband was at the home only not the person the
office staff had initially spoken to on the phoneThe husband called his wife
(complainant) and put her on the phone with the crew leader to discuss what her
priorities wereAt that time there were still people working in the main level
of the home where the kitchen, dining room and living room are
The crew leader was instructed by the complainant to clean
the kitchen area but when the crew leader got off the phone with her, the
husband said for them to start upstairs first since they were still painting
the rooms on that level. The crew leader
felt it wasn’t her place to argue with the homeowner and they proceeded to the
upper level to cleanThe upper level consisted of bedrooms, master bath
& bathroomThe closets needed dusting because they were post-construction. About an hour and a half passed and the
person who had been painting came upstairs and spoke with the crew telling them
he was done and they could now go down to the main level to do their part
There was only an hour and a half left to the do the main
level (Kitchen, living room, dining room) and basement level (mudroom &
bathroom)The crew split up to try and get as much done as possible in the
time which was left
At the end of the three hour time period the crew leader
approached the husband (homeowner) and asked if he could do a walk through and
sign off on the job sheet if he was satisfied with the cleaning serviceThe
husband walked through with the crew leader to all the rooms that they had done
and then signed off that he was satisfied with the cleaning service
The following afternoon the complainant called the office
and spoke with *** expressing that she wasn’t satisfied and that the crew
missed cleaning the insides of her kitchen cabinets, table legs and closet
shelvesI’m not disputing that the inside of the kitchen cabinets were not
done, or that they missed the table legs or a couple closet shelvesThe complainant
insisted that we clean her kitchen first and if we had done so, those areas may
have been taken care of but, given the amount of time we had and the
misdirection given to the crew by the husband (homeowner) because they were
still painting in the focal rooms and redirected the crew to the upper level,
we were at a unjustified disadvantage
When this was expressed to the complainant she became
verbally abusiveTelling office staff that the crews should have told her
husband they were doing the kitchen and just do itIt was explained that our
crew members were not in the position for arguing with the homeownersIt is an
unnecessary situation to put anyone inThe complainant then asked to speak
with the *** ***
After speaking with the *** *** there didn’t seem to
be any resolutionThe calls went back and forth a couple of timesEnding with
*** from our office, hanging up on the complainant because she was verbally
abusive using obscene language which we do not permit our employees to stay on
the phone with anyone that is speaking harshly, with negative undertones or
being verbally abusive! The staff is trained to disconnect the conversation and
put in a report, which was done
Recently the complainant spoke with me, the owner, and the
conversation was civilI did apologize for the lack of etiquette on the part
of her office staff, but did explain that the crew could only do what they
could within the time constraints and obstacles that were interferingThe
complainant accepted my apology and I offered the complainant that if she were to
sign on to a schedule that I would give her a $discount off her next
cleaning serviceAlso, it was explained by me to the complainant that the $
tip wasn’t necessary but very generous and kindThe crews get paid above
average and if someone gives them a tip it has no bearing on the companyIt is
the homeowner’s choice
I understand the stress of new homeowner but at the same
time I feel this situation was rectified even though it did take some timeWe
are all regretful and hope that all parties have learned from this and can move
forward