The cleaning crew came in one day and there was a metal piece on the back of their bucket that scratched up my floors After much back and forth with the company over years (I called them, they never call me back, I call them again and they claim they left me messages) they decided that their bucket was not the cause of my scratches and refuse to fix the floors I witnessed this bucket scratching my floors, so they just didn't want to follow through In addition, when I complained about the mildew in my bathroom after the crew left, they claimed that they did not have enough time to clean the entire house and I should book more than my scheduled time When I told them I expect them to clean the bathrooms first, they continued with the excuses It is interesting that when the crew came the following week, they left minutes early I asked them to explain this to me and they couldn't This happened twice If you are looking for a good cleaning service, I would suggest you find one that actually backs up their advertisement
The cleaning crew came in one day and there was a metal piece on the back of their bucket that scratched up my floors After much back and forth with the company over years (I called them, they never call me back, I call them again and they claim they left me messages) they decided that their bucket was not the cause of my scratches and refuse to fix the floors I witnessed this bucket scratching my floors, so they just didn't want to follow through In addition, when I complained about the mildew in my bathroom after the crew left, they claimed that they did not have enough time to clean the entire house and I should book more than my scheduled time When I told them I expect them to clean the bathrooms first, they continued with the excuses It is interesting that when the crew came the following week, they left minutes early I asked them to explain this to me and they couldn't This happened twice If you are looking for a good cleaning service, I would suggest you find one that actually backs up their advertisement