The information Mr. [redacted] submitted to your office is incorrect. I see he has stated we did not inform him of our No Refund policy, yet I have his signature on the receipt where it is plainly written. We also have it posted and framed in our store, directly next to our register where Mr. [redacted]...
transaction was processed. My staff and I went above and beyond to please Mr. [redacted] and his wife, even going as far as giving them a complimentary lifetime warranty with their bridal set. The normal price of a lifetime warranty on these pieces is upward of $500. We also gave them a very generous promotion on their financing which gives them 18 months of 0% interest to pay off the jewelry. Our staff at Diamond Couture has done everything in our power to ensure a faithful business transaction with these customers. If you would like a copy of the receipt showing Mr. [redacted] signature right beside our stated policy, I would be happy to oblige. If there is any other statement I have failed to respond to regarding this, please let me know.Best Regards
The information Mr. [redacted] submitted to your office is incorrect. I see he has stated we did not inform him of our No Refund policy, yet I have his signature on the receipt where it is plainly written. We also have it posted and framed in our store, directly next to our register where Mr. [redacted]...
transaction was processed. My staff and I went above and beyond to please Mr. [redacted] and his wife, even going as far as giving them a complimentary lifetime warranty with their bridal set. The normal price of a lifetime warranty on these pieces is upward of $500. We also gave them a very generous promotion on their financing which gives them 18 months of 0% interest to pay off the jewelry. Our staff at Diamond Couture has done everything in our power to ensure a faithful business transaction with these customers. If you would like a copy of the receipt showing Mr. [redacted] signature right beside our stated policy, I would be happy to oblige. If there is any other statement I have failed to respond to regarding this, please let me know.Best Regards