I checked on this with our service dept The roof issue is due to lack of maintenance not any manufacturing issue When the customer was informed of this he said it was our fault for not telling him to read his owners manual We tell all our customers during the orientation to read and make sure they are aware of the required maintenance schedule His response was no one reads those It doe not look like this coach has had any routine maintenance done to it As for the repair on the slide the work was done in Jan/Feb of We guaranty our work for daysThis is being brought up months later not as he said he got it and opened it and it was still tornIf this was the case he should have informed us sooner not wait almost a year I have attached a few pictures of his unit as it is here now It has not been properly maintained in our estimation as you can clearly see the roof has not been resealed or the sides scrubbed (you can see the mold on the strips We take our customers and their decision to buy from us very seriously When we make mistakes we are quick to try and rectify the issue I see nothing here that shows me this is our doingThere is nothing further we can do on this matter Sincerely, Nat A [redacted]
To the Revdex.com, I looked at the history of this RV in our service dept The RV has not been in our shop for over a year and it has been out of factory warranty for about the same amount of time, so I can not comment on what type of wear and tear it has had during that time RV's are designed to be used and scratches can happen anytime a unit is moved in and out of a wooded area and something catches a decal We have worked with the manufacture to get all that was in our control repaired I do not know why the slide room brackets bent after a few months as I was not present None of the issues other than the slide tearing the floor would have stopped the RV from being used while it was awaiting parts I would also say the manufacture realized after construction that the windows needed to be of the type with weep holes at the bottom due to a condensation build up as we could not find a leak after two times resealing the window and they replaced themAs for its current state we have no way of assessing this as the unit has not been in our service center for over a year I do know that tires can blow out at anytime due to a multitude of conditions so mileage on them has no bearing.I would be willing to look at the slide and if it was due to a factory issue with the windows I would be more than willing to work with the customer and the manufacture to repair I can not control the speed at which parts are shipped or available to us or any other dealer and I don't believe any dealer can as the customer has seenWe want them camping just has much as they can and while not everything will always work out the way we want we do the best we can to facilitate the customers service needs and will continue to do that for our customers as long as we can I can offer no other resolution at this time other to say we will work with the customer to try and solve any further issues they may have Sincerely, [redacted] GSM McGeorge RV
This is the second time purchasing from McGeorge Rollings Hills, Kevin and all of the staff from beginning to end could not have been any better and helpful!! Pleasure to be a repeat customer!!!
Stop, think, and Listen! We would not purchase again or we do not recommend to anyone to purchase an RV from McGeorge RV due to poor service and lack of communication by the staffThe sales experience was satisfactory, however due to the poor quality and craftsmanship of [redacted] our unit spent much time at McGeorge's having warranty work performedMy wife and I purchased our unit May and returned it to McGeorge RV for the first round of work in August for a two week period During the two weeks, we were not informed of any progress and had to constantly send emails with no reply or update to any progressThe service adviser Jessie was not friendly, was rude, and certainly not customer service orientedMost of the work performed during the first visit was satisfactory, except while performing work on the microwave, McGeorge RV damaged the interior of the cabinet to get to the microwave bolts as well as split one of the cabinet side railsThis is not acceptable by people who are supposed to be professionals in the RV businessThe unit was returned again beginning of November and we picked it up the weekend before Christmas During this time we had the same issues with the service department We were never kept informed of any status of the work performed and all but ignored until I sent a nasty email It should not take such measures to have communication with the service department where something is being worked onI requested to meet with Nat A [redacted] which was denied and during our visit to pick our unit up, I saw Nat and made eye contact with him, in the shop He was meeting with an employee so I waited to speak with him while inspecting my unit for the completion of each of the warranty issuesNat A [redacted] ignored us and fled the shop We believe that, a person of Nat's status and title that he should have obliged us and came over to ask us how things were going and if we were happy/ satisfied with the work performed Again, some of the work was performed satisfactorily, but I don't trust them nor would I recommend them This is why! One of the issues that I had with the unit was; at the stop of one of the slides, a sharp corner (point) of metal protruded through the rubber membrane and was rubbing (cutting) the rubber gaskets as the slide went in and outTo help prevent the situation from worsening, I placed a piece of duct tape over the sharp point This is how McGeorge repaired it and how I found it upon my inspection The service tech pulled off the duct tape, then took a file and filed down the sharp point which enlarged the hole through the rubber membrane and then replaced the same piece of duct tape back over the area This is pathetic and unacceptable! I had to request/ demand that it be fixed properly by putting the proper roof patch on it They did it just as I asked, In WHITE My roof is tanPlease be careful, don't fall to the big discount store for a great sale and get burned on the service like we didWe always felt that we were a nuisance and never a real customer
We purchased our Heartland Gateway 5th wheel from the RV show on 2/14/A few months ago, while camping we noticed a bubble in the fiberglass by an outside receptacle (that has never been used)The receptacle is coming loose from the side of the camper - we contacted McGeorge and Kevin McGeorge said "oh things come loose all the time while traveling and move around"This is not normal! Our warranty is out of course, since you only get a one year warranty - but we even purchased Extended Warranty - that will not cover it either Do yourself a favor - do not buy from these people - their service department is horrible too! Once you leave their lot, they act like they don't know you - they refuse to help you! We spent a lot of our hard earned money on this camper and we can't even use it, I am afraid if it rains, there could be an electrical fire We are not stopping here though - going to the media and my lawyer! This is a manufacturer defect and should be fixed and not on our dime
To the Revdex.com, In response to the complaint from [redacted] I have looked in to this matter I spoke with the Salesperson as well as Greg McGeorge We sold the unit AS/IS (all paperwork is signed to this effect) with the understanding it would pass Virginia State Inspection and the Appliances would work Both these items where addressed by us and all items repaired as part of the deal During the prep process we discovered an issue with the leveling system and informed the customer that this was not something we were going to take care of and if they would like we would be willing to cover half the cost or to let them out of the deal to purchase They choose to continue on without the repair being done As for the tags the customer is registering this in IA and all the paperwork they needed for this was explained to them and would be mailed to them so they could do what was needed with that state (all this is on file in the customers file and can be provided if needed) it was sent out *** days after the transaction was done and that was explained to the as to how it would be done when they sat with our business manager The roof issue is not something I am aware of as we have no record of this issue being brought up to us from the customer until this email was sent That being said we were clear in all our dealings that a coach of this age we do nothing cosmetic or structural other than safety related items If they were told it had $10,worth of damage they should have given us the chance to look at it and assess that, but no contact was made to us and when the Salesperson followed up they only took his day call and never returned any of his other attempts We are sorry that the customer has had a bad experience with us but I can find no indication of any wrong doing by any employee or any misrepresentation of the service we provide here at McGeorge RVWe have done everything we said we would do and moreWe informed them all the way through of the issues we were having getting it to meet the standards we said it would and agreed to and after we did we informed them of other issues and where more than fair in offering to help with the cost or to let them out of the deal all together I have nothing further to offer the customer I have attached the paperwork we have that is relevant to this complaint Sincerely, [redacted] GSM McGeorge RV
They are a good place to buy a camper from but good luck with the service departmentWe bought a [redacted] camper from them last year and have had nothing but problems with itI think they have had it in their parking more then I have camping in itWe had an appointment on August 9th to get ac looked at cause it keeps turning from high to low and the it will turn off and not come back on until you manually do it yourselfThey still have camper to this day and cAnt see the issueThey told us we need to go buy a fan and put it in thereAre you crazy that isn't what I paid $35,forThey are also telling us that camper is too long for one unit that we need to pay for another oneWhy didn't you sale me one with two units when you knew it was too long and we ask if it came with two units we were told no but look we called manufacturing and it doesNot getting any answer worse camping I have ever had
After getting an online review on this last week I followed up with my Sales and Finance dept It was not a miscalculation on sales tax but it was a county tax from his home state of Wisconsin that he did not make us aware of Our title clerk was getting the paperwork ready for the state and found it online when we informed him there was an additional tax to pay to the county he said he had paid all he was going to pay He was informed it would be an issue with the state and we would send it in but expect it to be sent back for lack of funds The customer had a chance to make this situation right and refused to pay his taxes not us If we had know about this tax a head of time we would have collected it We are a Virginia dealer and we know the tax law here very well When dealing with out of state customers we always ask if there are any additional taxes we need to know aboutThere is nothing further we have to offer in this situation as he was well aware before any paperwork was sent he would be responsible.I would recommend though instead of traveling from Wisconsin to WV to use [redacted] overnight as it would be a savings for both cost and time Sincerely, Nat A [redacted] **
Taz came out to [redacted] , after normal business hours to provide additional instructions regarding my concerns over the braking system. This was above and beyond my expectations. Thanks!!!
The check was sent to the bank on 5/6/ I have taken corrective measures with F&I to make sure this issue is addressed Our records show it was canceled on 4/but easy care can take up to a month to process a claim back to usSincerely, Nat A [redacted] GSM McGeorge RV
I have looked in to this issue We informed the customer that the Awning is within manufacture specs and they have denied us from changing it outAs for sending it to the wrong incorrect number that was not done on purpose as the number was correct as far as we knew but the awning company had changed the fax number and had not informed our warranty dept The furniture had been repaired once and we have had it done again It is the way it is designed and put together and there is little we can do other than change it out and so far the manufacture has not authorized that I checked on the strips and they have come in damaged twice and are currently on order for a 3rd time I have informed our manufacture that the customer is upset and if they come damaged again we will put the factory in direct conversation with the customer I recommended that they check the shipping procedures and make sure they arrive here in ready to use condition I checked our records and the unit has been back for service times other than the day they took deliveryThe first time was June of (and I am looking in to why nothing was done) and then in march of this year for these issues and parts need to be reordered (the decals) so it was dropped back off in late April Again in reviewing the history and the issues with the coach there is nothing that would stop the coach from being used to its full usage We will continue to do our best to make sure the coach is taken care of when he needs service but will not be offering any compensation for travel to and from our dealership Sincerely, [redacted] GSM McGeorge RV
Rudy, our salesperson was the only reason we came back for a second unit, resulting in purchase. Knowledgeable, low pressure, patient generally a nice person representing your company. Making it easy to deal.
Purchased a [redacted] in February of From the salesman all the way to the service technician who did the walk-through with us, we could not have had a better experience Took camper out for the first time this past weekend and had a blast! I had some questions before we took our weekend trip and the ones on the phone were incredibly patient and more than helpful Wouldn't hesitate to make the two hour trip to purchase from them again
I checked on this with our service dept The roof issue is due to lack of maintenance not any manufacturing issue When the customer was informed of this he said it was our fault for not telling him to read his owners manual We tell all our customers during the orientation to read and make sure they are aware of the required maintenance schedule His response was no one reads those It doe not look like this coach has had any routine maintenance done to it As for the repair on the slide the work was done in Jan/Feb of We guaranty our work for daysThis is being brought up months later not as he said he got it and opened it and it was still tornIf this was the case he should have informed us sooner not wait almost a year I have attached a few pictures of his unit as it is here now It has not been properly maintained in our estimation as you can clearly see the roof has not been resealed or the sides scrubbed (you can see the mold on the strips We take our customers and their decision to buy from us very seriously When we make mistakes we are quick to try and rectify the issue I see nothing here that shows me this is our doingThere is nothing further we can do on this matter Sincerely, Nat A [redacted]
To the Revdex.com, I looked at the history of this RV in our service dept The RV has not been in our shop for over a year and it has been out of factory warranty for about the same amount of time, so I can not comment on what type of wear and tear it has had during that time RV's are designed to be used and scratches can happen anytime a unit is moved in and out of a wooded area and something catches a decal We have worked with the manufacture to get all that was in our control repaired I do not know why the slide room brackets bent after a few months as I was not present None of the issues other than the slide tearing the floor would have stopped the RV from being used while it was awaiting parts I would also say the manufacture realized after construction that the windows needed to be of the type with weep holes at the bottom due to a condensation build up as we could not find a leak after two times resealing the window and they replaced themAs for its current state we have no way of assessing this as the unit has not been in our service center for over a year I do know that tires can blow out at anytime due to a multitude of conditions so mileage on them has no bearing.I would be willing to look at the slide and if it was due to a factory issue with the windows I would be more than willing to work with the customer and the manufacture to repair I can not control the speed at which parts are shipped or available to us or any other dealer and I don't believe any dealer can as the customer has seenWe want them camping just has much as they can and while not everything will always work out the way we want we do the best we can to facilitate the customers service needs and will continue to do that for our customers as long as we can I can offer no other resolution at this time other to say we will work with the customer to try and solve any further issues they may have Sincerely, [redacted] GSM McGeorge RV
This is the second time purchasing from McGeorge Rollings Hills, Kevin and all of the staff from beginning to end could not have been any better and helpful!! Pleasure to be a repeat customer!!!
Stop, think, and Listen! We would not purchase again or we do not recommend to anyone to purchase an RV from McGeorge RV due to poor service and lack of communication by the staffThe sales experience was satisfactory, however due to the poor quality and craftsmanship of [redacted] our unit spent much time at McGeorge's having warranty work performedMy wife and I purchased our unit May and returned it to McGeorge RV for the first round of work in August for a two week period During the two weeks, we were not informed of any progress and had to constantly send emails with no reply or update to any progressThe service adviser Jessie was not friendly, was rude, and certainly not customer service orientedMost of the work performed during the first visit was satisfactory, except while performing work on the microwave, McGeorge RV damaged the interior of the cabinet to get to the microwave bolts as well as split one of the cabinet side railsThis is not acceptable by people who are supposed to be professionals in the RV businessThe unit was returned again beginning of November and we picked it up the weekend before Christmas During this time we had the same issues with the service department We were never kept informed of any status of the work performed and all but ignored until I sent a nasty email It should not take such measures to have communication with the service department where something is being worked onI requested to meet with Nat A [redacted] which was denied and during our visit to pick our unit up, I saw Nat and made eye contact with him, in the shop He was meeting with an employee so I waited to speak with him while inspecting my unit for the completion of each of the warranty issuesNat A [redacted] ignored us and fled the shop We believe that, a person of Nat's status and title that he should have obliged us and came over to ask us how things were going and if we were happy/ satisfied with the work performed Again, some of the work was performed satisfactorily, but I don't trust them nor would I recommend them This is why! One of the issues that I had with the unit was; at the stop of one of the slides, a sharp corner (point) of metal protruded through the rubber membrane and was rubbing (cutting) the rubber gaskets as the slide went in and outTo help prevent the situation from worsening, I placed a piece of duct tape over the sharp point This is how McGeorge repaired it and how I found it upon my inspection The service tech pulled off the duct tape, then took a file and filed down the sharp point which enlarged the hole through the rubber membrane and then replaced the same piece of duct tape back over the area This is pathetic and unacceptable! I had to request/ demand that it be fixed properly by putting the proper roof patch on it They did it just as I asked, In WHITE My roof is tanPlease be careful, don't fall to the big discount store for a great sale and get burned on the service like we didWe always felt that we were a nuisance and never a real customer
Cam was awesome!! If we get a new RV, you all will definitely get a visit from usThank you!!!
We purchased our Heartland Gateway 5th wheel from the RV show on 2/14/A few months ago, while camping we noticed a bubble in the fiberglass by an outside receptacle (that has never been used)The receptacle is coming loose from the side of the camper - we contacted McGeorge and Kevin McGeorge said "oh things come loose all the time while traveling and move around"This is not normal! Our warranty is out of course, since you only get a one year warranty - but we even purchased Extended Warranty - that will not cover it either Do yourself a favor - do not buy from these people - their service department is horrible too! Once you leave their lot, they act like they don't know you - they refuse to help you! We spent a lot of our hard earned money on this camper and we can't even use it, I am afraid if it rains, there could be an electrical fire We are not stopping here though - going to the media and my lawyer! This is a manufacturer defect and should be fixed and not on our dime
To the Revdex.com, In response to the complaint from [redacted] I have looked in to this matter I spoke with the Salesperson as well as Greg McGeorge We sold the unit AS/IS (all paperwork is signed to this effect) with the understanding it would pass Virginia State Inspection and the Appliances would work Both these items where addressed by us and all items repaired as part of the deal During the prep process we discovered an issue with the leveling system and informed the customer that this was not something we were going to take care of and if they would like we would be willing to cover half the cost or to let them out of the deal to purchase They choose to continue on without the repair being done As for the tags the customer is registering this in IA and all the paperwork they needed for this was explained to them and would be mailed to them so they could do what was needed with that state (all this is on file in the customers file and can be provided if needed) it was sent out *** days after the transaction was done and that was explained to the as to how it would be done when they sat with our business manager The roof issue is not something I am aware of as we have no record of this issue being brought up to us from the customer until this email was sent That being said we were clear in all our dealings that a coach of this age we do nothing cosmetic or structural other than safety related items If they were told it had $10,worth of damage they should have given us the chance to look at it and assess that, but no contact was made to us and when the Salesperson followed up they only took his day call and never returned any of his other attempts We are sorry that the customer has had a bad experience with us but I can find no indication of any wrong doing by any employee or any misrepresentation of the service we provide here at McGeorge RVWe have done everything we said we would do and moreWe informed them all the way through of the issues we were having getting it to meet the standards we said it would and agreed to and after we did we informed them of other issues and where more than fair in offering to help with the cost or to let them out of the deal all together I have nothing further to offer the customer I have attached the paperwork we have that is relevant to this complaint Sincerely, [redacted] GSM McGeorge RV
They are a good place to buy a camper from but good luck with the service departmentWe bought a [redacted] camper from them last year and have had nothing but problems with itI think they have had it in their parking more then I have camping in itWe had an appointment on August 9th to get ac looked at cause it keeps turning from high to low and the it will turn off and not come back on until you manually do it yourselfThey still have camper to this day and cAnt see the issueThey told us we need to go buy a fan and put it in thereAre you crazy that isn't what I paid $35,forThey are also telling us that camper is too long for one unit that we need to pay for another oneWhy didn't you sale me one with two units when you knew it was too long and we ask if it came with two units we were told no but look we called manufacturing and it doesNot getting any answer worse camping I have ever had
After getting an online review on this last week I followed up with my Sales and Finance dept It was not a miscalculation on sales tax but it was a county tax from his home state of Wisconsin that he did not make us aware of Our title clerk was getting the paperwork ready for the state and found it online when we informed him there was an additional tax to pay to the county he said he had paid all he was going to pay He was informed it would be an issue with the state and we would send it in but expect it to be sent back for lack of funds The customer had a chance to make this situation right and refused to pay his taxes not us If we had know about this tax a head of time we would have collected it We are a Virginia dealer and we know the tax law here very well When dealing with out of state customers we always ask if there are any additional taxes we need to know aboutThere is nothing further we have to offer in this situation as he was well aware before any paperwork was sent he would be responsible.I would recommend though instead of traveling from Wisconsin to WV to use [redacted] overnight as it would be a savings for both cost and time Sincerely, Nat A [redacted] **
Taz came out to [redacted] , after normal business hours to provide additional instructions regarding my concerns over the braking system. This was above and beyond my expectations. Thanks!!!
The check was sent to the bank on 5/6/ I have taken corrective measures with F&I to make sure this issue is addressed Our records show it was canceled on 4/but easy care can take up to a month to process a claim back to usSincerely, Nat A [redacted] GSM McGeorge RV
The customer service is fantasticWe have recommended McGeorge's to several of our friends and Ken in particular
I have looked in to this issue We informed the customer that the Awning is within manufacture specs and they have denied us from changing it outAs for sending it to the wrong incorrect number that was not done on purpose as the number was correct as far as we knew but the awning company had changed the fax number and had not informed our warranty dept The furniture had been repaired once and we have had it done again It is the way it is designed and put together and there is little we can do other than change it out and so far the manufacture has not authorized that I checked on the strips and they have come in damaged twice and are currently on order for a 3rd time I have informed our manufacture that the customer is upset and if they come damaged again we will put the factory in direct conversation with the customer I recommended that they check the shipping procedures and make sure they arrive here in ready to use condition I checked our records and the unit has been back for service times other than the day they took deliveryThe first time was June of (and I am looking in to why nothing was done) and then in march of this year for these issues and parts need to be reordered (the decals) so it was dropped back off in late April Again in reviewing the history and the issues with the coach there is nothing that would stop the coach from being used to its full usage We will continue to do our best to make sure the coach is taken care of when he needs service but will not be offering any compensation for travel to and from our dealership Sincerely, [redacted] GSM McGeorge RV
Rudy, our salesperson was the only reason we came back for a second unit, resulting in purchase. Knowledgeable, low pressure, patient generally a nice person representing your company. Making it easy to deal.
Purchased a [redacted] in February of From the salesman all the way to the service technician who did the walk-through with us, we could not have had a better experience Took camper out for the first time this past weekend and had a blast! I had some questions before we took our weekend trip and the ones on the phone were incredibly patient and more than helpful Wouldn't hesitate to make the two hour trip to purchase from them again