Teri Lynn Photography

Hi [redacted] , both sessions were refunded via [redacted] up the day you asked me to refund themIt takes 5-days to reflect your accountIf you need to please feel free to reach out to [redacted] directly if this makes you feel betterOtherwise you will need to wait a few daysThe money was already taken from my account otherwiseI would offer to hand driver a check to youthank you, [redacted] ***

I processed refund in the amount of $that you paid, and made as many apologies as I couldYour complaint states you wanted a refundYou rejected my response with doing what you askedHow would you like me to deal with this?

Client received payment via [redacted] and has received full refund

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your response was FALSEI would like you to correct your statementThere was not a mix up in the schedule, you just didn't showI will be posting my experience with your business on andover moms and any site that I canYou lack respect, professionalism, and care by a photographerI do understand that things come up that may be out of your control, but you made not one solid attempt at trying to reach me to inform me about cancelling our session Regards, [redacted]

I wanted to pass along that the client did in fact get all her photos taken on an online galleryEdited and not edited (which I normally dont) I then send a cd and a $check for her full refundApparently she moved from MA to NHI don't think she received this. I will send more cd
with photos, and a refund to her new address and I hope this can resolve this issue"

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Everything that this company has sent me back has never had my name on it, nor has it had my family members name. Nothing stating the last four of our card numbers or anything. When asked for this information, it is never given by Teri Lynn as well. I am still waiting for my refund and I do not believe that she submitted it. I also tried calling the company that she claims she processed the refund to, I cannot get ahold of them, as I do not have a cr. I asked Teri Lynn for this and she has not gotten back to me with this info still. If I do not get my money back by Monday- We will be filing a lawsuit in claims court
Regards,
*** ***

In response to the complaint"*** and *** had there wedding October 2015, they hired my business, Teri Lynn photography. They purchased a package for $Deposit of $paid May 15, 2015, remaining balance of $to be paid day of wedding..which included , Hours of
Coverage, USB Flash Drive (500+) Photos of Wedding, Photo Album, Framed 11xPhoto, Photographers, travel included, free engagement session.My associate and I ended up showing up, about minutes late due to traffic, causing us to miss most of the getting Ready part of the bride and groom. As a result I offered an $off they're packageThey paid a total of $for the package mentioned before.Early January 2016, my computer had crashed causing issues with my software to order an album and enlargements from my labI offered clients a refundIn September they received a refund check for the amount of $250.00, then in October received an additional $as a refund for not receiving the album and photo enlargements, which I feel is more then enough. With those refunds the clients received hours coverage, photographers, free engagement session and flash drive with All the photos professionally edited for only $150.00.. After my business paying costs of 2nd photographer, postage, editing time, flash drive, and mailing of refunds I am losing more money. The value of the album and enlargements was only $so I feel our outcome was more then fair for them"Thank you

Client was refunded the full session prices as soon as photographer was notified of the mixup on session times(this fee was paid via *** ** and takes 3-days to reflect bank accounts, photographer sent client email proof of refund request)Photographer offered client a full redo session for
free. I am beyond apologetic and offered to make this right with client

Hi [redacted]!i apologize for such a long delay.please email me your address and check will go in mail this week for you & I will send tracking information as well.thank you and I'm sorry for your unsatisfaction with [redacted] Lynn photography.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Client received payment via [redacted] and has received full refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 We had set time, there was no mix up. The photographer did not show up to our agreed time and also did not contact me to let me know that she would not be coming. I will provide screen shot images of our conversation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Your response was FALSE. I would like you to correct your statement. There was not a mix up in the schedule, you just didn't show. I will be posting my experience with your business on andover moms and any site that I can. You lack respect, professionalism, and care by a photographer. I do understand that things come up that may be out of your control, but you made not one solid attempt at trying to reach me to inform me about cancelling our session.
Regards,
[redacted]

Hi [redacted], both sessions were refunded via [redacted] up the day you asked me to refund them. It takes 5-7 days to reflect your account. If you need to please feel free to reach out to [redacted] directly if this makes you feel better. Otherwise you will need to wait a few days. The money was already...

taken from my account otherwiseI would offer to hand driver a check to you. thank you, [redacted]

I processed refund in the amount of $75.00 that you paid, and made as many apologies as I could. Your complaint states you wanted a refund. You rejected my response with doing what you asked. . How would you like me to deal with this?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]