I would like to start off with a very sarcastic THANK YOU to SMI insurance for ruining my life.Let me explainIn I opened an autobody repair business, I invested my life savings, a second mortgage and all my tools and equipment from years in the trade, as well as a small business loan for shop equipment..With an investment like that I wanted the best insurance to protect myself, I was dealing with SMI ins and purchased their 'best' replacement cost insurance policyIn there was a fired during the night and business burned to the groundThe fire was eventually deemed accidental due to electrical causesThis is where it all went down hillFirst thing SMI did was accuse us of arson and fraud, even tho there was no accusations or charges laid by the policeSMI demanded lie detectors and interrogation (conducted by themselves)Then when they could no longer deny us insurance they did everything they could to screw us overthey excluded many things, they depreciated everything as much as 50% or more (how is that replacement ins?) even tho much of the equipment was only one year old .By the time everything was settled SMI paid out enough to payback the small business loan (very small) and to pay our charge accounts(minimal)I personally lost everything, life savings, all my tools and equipment necessary to do my job (cant go get a job without tools), and a second mortgage to max value of my homeNot a chance of reopening business This sent me into a depressed state which lasted several yearsI did everything I could to replace some tools in order to get employment to support my family (i am single parent)I am employed full time and struggle monthly (live check to check) trying to pay the bills and keep creditors awayI can not catch up or even start to get ahead on the mortgagesAll I can say is thank you SMI insurance for destroying my life, my dreams and my livelihood with your claims of being insured
SMI is a bottom feederGet a new broker if they suggest SMI as the only reason they must be able to keep in business is to offer a lucrative compensation packageThey hire third party adjusters that are rude and aggressive
When we phoned SMI they did not even know how to handle a complaintTheir head of communication sent to the voice mail of the Vice presidentWe left a message and the next day the adjuster callsThey will not even deal with clients direct I rate them as bottom feeders along with any broker that uses them***
I would like to start off with a very sarcastic THANK YOU to SMI insurance for ruining my life.Let me explainIn I opened an autobody repair business, I invested my life savings, a second mortgage and all my tools and equipment from years in the trade, as well as a small business loan for shop equipment..With an investment like that I wanted the best insurance to protect myself, I was dealing with SMI ins and purchased their 'best' replacement cost insurance policyIn there was a fired during the night and business burned to the groundThe fire was eventually deemed accidental due to electrical causesThis is where it all went down hillFirst thing SMI did was accuse us of arson and fraud, even tho there was no accusations or charges laid by the policeSMI demanded lie detectors and interrogation (conducted by themselves)Then when they could no longer deny us insurance they did everything they could to screw us overthey excluded many things, they depreciated everything as much as 50% or more (how is that replacement ins?) even tho much of the equipment was only one year old .By the time everything was settled SMI paid out enough to payback the small business loan (very small) and to pay our charge accounts(minimal)I personally lost everything, life savings, all my tools and equipment necessary to do my job (cant go get a job without tools), and a second mortgage to max value of my homeNot a chance of reopening business This sent me into a depressed state which lasted several yearsI did everything I could to replace some tools in order to get employment to support my family (i am single parent)I am employed full time and struggle monthly (live check to check) trying to pay the bills and keep creditors awayI can not catch up or even start to get ahead on the mortgagesAll I can say is thank you SMI insurance for destroying my life, my dreams and my livelihood with your claims of being insured
SMI is a bottom feederGet a new broker if they suggest SMI as the only reason they must be able to keep in business is to offer a lucrative compensation packageThey hire third party adjusters that are rude and aggressive
When we phoned SMI they did not even know how to handle a complaintTheir head of communication sent to the voice mail of the Vice presidentWe left a message and the next day the adjuster callsThey will not even deal with clients direct I rate them as bottom feeders along with any broker that uses them***