Termi-Mesh Systems

My apologies for the confusion this has created for the customer I have attached a document that shows the original Purchase Order with the customer's builder What is supposed to happen is as follows: [redacted] is supposed to notify the customer by document at the closing that they need to call Termimesh to recieve their Warranty Document (included with the purchase of the home)If we do not hear from the customer within a designated timeline, Termimesh then mails Postcard reminders to try to contact the customer(Orange and Green Postcards were sent)At the end of a year, Termimesh notifies the customer that their warranty is due through what we call a Prebill process Our system submits an "artificial" invoice to the customer's address The hope is that the customer will contact Termimesh to let us know if they wish to continue the Termite Warranty or to decline it The customer is not under any financial obligation unless they decide to keep the Warranty in effect and have notified us that they wish to continue.I am in contact with the builder to try and alleviate this issue as I believe they have run out of the reminders to give customers at the close If at any time a customer would like to discuss they may call us at ( [redacted] or email us about the service at [email protected] you, [redacted] Manager, TermimeshAttached Files/Do

My apologies for the confusion this has created for the customer I have attached a document that shows the original Purchase Order with the customer's builder What is supposed to happen is as follows: [redacted] is supposed to notify the customer by document at the closing that they need to call Termimesh to recieve their Warranty Document (included with the purchase of the home)If we do not hear from the customer within a designated timeline, Termimesh then mails Postcard reminders to try to contact the customer(Orange and Green Postcards were sent)At the end of a year, Termimesh notifies the customer that their warranty is due through what we call a Prebill process Our system submits an "artificial" invoice to the customer's address The hope is that the customer will contact Termimesh to let us know if they wish to continue the Termite Warranty or to decline it The customer is not under any financial obligation unless they decide to keep the Warranty in effect and have notified us that they wish to continue.I am in contact with the builder to try and alleviate this issue as I believe they have run out of the reminders to give customers at the close If at any time a customer would like to discuss they may call us at [redacted] or email us about the service at [redacted] Thank you, [redacted] Manager, Termimesh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I think the way they operate this process is very misleadingAt no time did I receive postcards or notice but just the billMore importantly, the bill itself looks like a legit bill and there is no where on this anywhere that this is a "pre-bill"The fact that it even has "net 30" terms is super misleading as it shows that there is a specific due date. I feel that it should be notified that they send invoices that are extremely misleading.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: there is no where on the sample invoice that it is a sample, It has that it is due net and it's a statementThere is no where it lists it's a sample and looks like an actual billThis is an extremely misleading practiceI would like a formal notice that I don't owe anything to this company in writing specifically relating to me
Regards,
*** ***

My apologies for the confusion this has created for the customer.  I have attached a document that shows the original Purchase Order with the customer's builder.  What is supposed to happen is as follows:1. [redacted] is supposed to notify the customer by document at the closing that...

they need to call Termimesh to recieve their Warranty Document (included with the purchase of the home).2. If we do not hear from the customer within a designated timeline, Termimesh then mails Postcard reminders to try to contact the customer. (Orange and Green Postcards were sent)3. At the end of a year, Termimesh notifies the customer that their warranty is due through what we call a Prebill process.  Our system submits an "artificial" invoice to the customer's address.  The hope is that the customer will contact Termimesh to let us know if they wish to continue the Termite Warranty or to decline it.  The customer is not under any financial obligation unless they decide to keep the Warranty in effect and have notified us that they wish to continue.I am in contact with the builder to try and alleviate this issue as I believe they have run out of the reminders to give customers at the close.  If at any time a customer would like to discuss they may call us at ([redacted] or email us about the service at [email protected]. Thank you, [redacted]Manager, TermimeshAttached Files/Do

Ms. [redacted], My apologies that this Prebill caught you by surprise.  Termimesh installed Termite Protection in your home as contracted by [redacted] (see attached Purchase Order).  Termimesh is required by FHA rules to provide a 1 year termite warranty from the date of close on the home.  At the end of that period, we "Prebill" for the renewal.  This process counts on a number of things to occur before you ever receive a "Prebill":1. [redacted] notifies you at the closing table through a document that you have a termite warranty and you need to update the information by contacting us.2. At least 4 attempts were made to contact you by Postcards (3 Orange and 1 Green) that we needed to update your information.Please understand that at no time are you ever in danger of being sent to collections thru our Prebill process.  If a Homeowner decides they don't wish to continue their termite protection, we remove their name from the system because we do not wish to keep attempting to make contact with them.  Per your conversation with [redacted] in the office, your name and home was removed from the system and you should not receive contact from us again regarding termite protection. Thank you, [redacted]

My apologies for the confusion this has created for the customer.  I have attached a document that shows the original Purchase Order with the customer's builder.  What is supposed to happen is as follows:1. [redacted] is supposed to notify the customer by document at the closing that...

they need to call Termimesh to recieve their Warranty Document (included with the purchase of the home).2. If we do not hear from the customer within a designated timeline, Termimesh then mails Postcard reminders to try to contact the customer. (Orange and Green Postcards were sent)3. At the end of a year, Termimesh notifies the customer that their warranty is due through what we call a Prebill process.  Our system submits an "artificial" invoice to the customer's address.  The hope is that the customer will contact Termimesh to let us know if they wish to continue the Termite Warranty or to decline it.  The customer is not under any financial obligation unless they decide to keep the Warranty in effect and have notified us that they wish to continue.I am in contact with the builder to try and alleviate this issue as I believe they have run out of the reminders to give customers at the close.  If at any time a customer would like to discuss they may call us at [redacted] or email us about the service at [redacted]. Thank you, [redacted]Manager, Termimesh