TermiGuard Services

We performed pest services on two different occasions for
Mr. [redacted] in 2010.  Payment for the
first service was received but payment for the second was not.  Messages were left for Mr. [redacted], at
[redacted], and no response was received. 
Mr. [redacted] was then placed in collections with [redacted].
In December 2015, Mr. [redacted] made a claim to the Revdex.com
stating that he has never rented or owned this property.  At that time, my collection agency was
notified to remove all discrepancies against him.  During that conversation, our collection
agency told me it appeared to be a father/son situation.  They had the son’s information and were going
to pursue him until such time he complains/disputes the debt.  In the meantime, Mr. [redacted] was removed from
collections and the Revdex.com was notified.
I received an email from the Revdex.com on May 9, 2017 with another
complaint filed by Mr. [redacted].  I
reached out again to our collection agency to reaffirm that Mr. [redacted] had
been released from the debt.  They told
me that Mr. [redacted] had been released, but there was still a claim against his
son.  I informed our collection agency to
remove his son from any further discrepancies as well.
It was at this point that I received an email from the COO
of our collection agency stating that he checked with [redacted] and
[redacted]; there was no claim ever reported to them on either Mr. [redacted]’s or
his son’s credit.
We believe our business practices are solid, simple and
fundamental.  We strive to perform and
provide the best service possible for a reasonable fee.  In return we would like to simply be paid for
the service performed. 
Perhaps there was confusion between Mr. [redacted] and us.  His current phone number is the only number
we have had on record since 2010.  We
dispute any claims of slandering and are not sure what else to do or what Mr.
[redacted] is looking for.  Just to
reiterate, according to our collection agency, neither Mr. [redacted] or his son
have ever been reported to the credit bureau by them on our behalf.  If Mr. [redacted] has documentation to show
otherwise, we will gladly have it removed.

Refund has been issued.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: i am am not the [redacted] in question, I did not reside in NJ at that time. My last contact with you they lied and stated I had no contact with them. My phone number in which you have has been the same number since 1976. Never changed. They are showing up on my credit report, if you so desire I will forward a copy, as far as son, brother, cousin, Uncle, whatever they are trying to explain away has no bearing on this being my responsibility. If a name search is done the name shows everywhere, multiple persons, are we throwing a darts to see what sticks, seems like it. Please advise. I can be reached at my only 40 plus year phone number at [redacted].
Regards,
[redacted]

Hi [redacted] – Per our earlier conversation attached is documentation showing that service was performed at this property back in 2010.  My company was hired to perform pest control.  A service was performed in June, 2010 that was paid for.  Another service was performed in...

August, 2010 that wasn’t paid for as you can see in the payment history.  That is when this account was put into collections.  Please note that this is the first time in five years that I have had any contact with [redacted].  To resolve this issue, all discrepancies against Mr. [redacted]’s credit have been removed.  Please let me know if there is anything further that is required.  Gina H, Customer Service Representative                                 ...⇄ Services & Fenwick[redacted]www.TermiGuardServices.com

Complaint: [redacted]
I am rejecting this response because:
Referencing the above claim previously filed, I am still find this company and the bogus claim upon my credit report. In responding to your previous inquiry they responded that they have not had any prior contact from me. I have phone records showing multiple calls to them, for many minutes, and in the course of those calls have received no relief. I am contacting you once more for an attempt at relief prior to this becoming a legal matter that under both state and federal law Is now much more than an error. I have never called them for service, did not live in New Jersey at that time and have no obligations to them, there are many [redacted] named persons in that area, and I am not that one.Business practices such as this are not good, please advise if you need any further information from me.I have contacted an attorney and he has advised that I should re contact you for one last attempt before filing legal action that the wrongdoing is quite clear and after my last contact quite the legal case.It is my intent to have them clear this rather than force the legal system on them.Regards,[redacted]
Regards,
[redacted]

Original treatment for carpenter bees took place on April 14th, 2017. At this time, our technician met with the homeowners, collected payment and performed the treatment as per his scope of work. Mr. [redacted] and our technician spoke several times outside while treatment was taking place. It was...

during one of these encounters which Mr. [redacted] was told our service was just about completed. The technician did not go back to the door and let the homeowners know he was leaving. This is not our standard procedure. The concern has already been addressed with him and his direct supervisor. Later that day, [redacted] contacted the office and spoke with one of the customer service representatives (Kelly) about still seeing bees at the property. Kelly explained that the homeowner could expect to see a decrease in activity within 24-48 hours, but if she did not, please contact us back the following week. The following Monday - April 17th – [redacted] contacted the office and spoke with Kelly once again. The homeowner expressed that she had not seen a decrease in activity and would like someone to come back out to the property. Kelly let her know that wetypically don’t retreat for 7-10 days from the original treatment. This is to avoid applying product on top of product; it does not make treatment more effective to apply additional product to the areas I question. By waiting, we are able to reduce unnecessary pest control products/chemicals being used in excess at residential properties. Carpenter Bee activity is unfortunately spiking in our area at this time. Due to weather conditions and other biological/environmental factors, the pest is a reoccurring nuisance. There is no silver bullet treatment because each property’s scope of work will vary and range in necessary frequency and level of aggressive approach. Treatment performed at [redacted] on April 14th consisted of dusting application on the exterior fascia boardsat the areas of activity and visible staining. Our technician was there for a little longer than an hour from start to finish. Treatment does not affect the bees flying around. It is a product specifically put in the holes which the bees create. Carpenter Bee activity seen at a home does not necessary mean there is an infestation or damage is occurring. The pests also live and thrive near flowers, plants, and floweringtrees and surrounding areas around homes. We didn’t refuse to retreat as Mrs. [redacted] states but actually revisited the property on April 18th. There was no cost to the homeowner for this second visit and our field supervisor Dennis performed the additional treatment scope of work at that timeand did a quality control check. After the additional visit, the homeowners contacted the office again about seeing activity. It was agreed upon that a third service would be arranged at no cost to them when the weather is warmer to better see where the bees are coming from.  [redacted] agreed after speaking with another customerservice representative, Gina, about this future appointment. However, this visit never was scheduled. And a complaint was later filed with the Revdex.com. With all of this said, we believe we could and should have communicated protocols and biology more consistently to the [redacted]s and in fact we have had a recent retraining of our carpenter bee protocols with our service techs and customer service team. We thank the [redacted]s for holding us accountable and challenging our standards particularly when things don’t quite seem to go so right. We have a 100% money back satisfaction guarantee and would offer that to the [redacted]s. If they chose to let us correct things we would welcome that as well. Our overall track record speaks for itself but as in life unfortunately you stumble from time to time. It’s not what you did when things go right but what you do when things go wrong that separates the good from the bad. Sincerely The TermiGuard Services Team

Horrible! Customer service is horrible! The are unwilling to work around what the customer needs, cancelled service twice.