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Terminator Termite & Pest Management Inc.

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Reviews Terminator Termite & Pest Management Inc.

Terminator Termite & Pest Management Inc. Reviews (1)

Review: I called terminator for bees in my eves of my house. I set up an appointment for them to come to my house and check. They came and sold my wife a contract for service, $48 a month and they come every other month thinking they came every month. My wife paid $240.00 for the service and was told the bees were guaranteed for six months. They sent someone to spray for the carpenter bees which we told they were. After a day or two a canceled the contract because we live on a fixed income and its was a little to much since we are retired and it comes to over $500.00 a year. So I called and Lewis answered the phone told him to cancel the contract that it was to expensive, then I asked if I was still covered for the bees for six months and he said yes. Called three weeks later to tell them I still saw bees and they told me I was not cover because I had to pay $295.00. Vince told the price was $240.00 and the contract. I paid $240.00 and I still have the same problem is there no guarantee.

Business

Response:

On May 8th 2015 based on an assessment of the infestation, our representative, Vincent Gagliano gave [redacted] 2 options . The first was a carpenter bee treatment for infested areas for $295 + tax , this service was for carpenter bees only and it comes with a 6 month warranty for all areas treated. The second choice was an annual program that includes not only carpenter bees but also general household pests such as ants, crickets, spiders wasps and more, this program is $225 + tax down and $45+ tax per month and services are performed on a bi monthly basis with unlimited amount of service calls. [redacted] was handed a sheet explain the program in detail. [redacted] decided to purchase the year round program. An appointment was made and on May 12th the technicians went out to the house and performed the service not only for the carpenter bees but also treated the entire house for general pests as a part of the program. [redacted] paid the $225+ tax ( $ 240.75) down payment to begin the continuous program. 2 days later [redacted] calls the office wanting to cancel the program we advised him that by doing so all services would cease to continue. Today [redacted] called saying that he is seeing carpenter bees and wants service, for a program he himself had cancelled, what [redacted] should have purchased was the carpenter bee service with 6 month warranty instead of the year round program then they would be covered for the carpenter bees. For the sake of good business practices I am willing to give [redacted] the option of switching to the carpenter bee service with 6 mpnth warranty by paying the difference of $ 74.90, or to continue with the annual program by contacting our office and furnishing a credit card to be charged $45+ tax monthly. Please note that we have all documents pertaining to this matter that were used and signed by [redacted]. It is always our intent to satisfy our clients but we cannot perform services on programs that have been cancelled or unpaid for.Thank youLuis F[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: When I called to cancel Lewis told me I was still covered for 6 months for the carpenter bees and told him that's fine because that's all I need. After paying $240.00 they want me to pay $75.00 more. They were at my house for 25 minutes. They really know how to take care of Seniors. They say they have all documents signed but what was said to make her sign those documents.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: When I first called I only wanted the carpenter bees taken care of, then he sells my wife a plan that would of cost $600.00 per year plus the $240.00 you pay up front we are retired and on fixed income.When I realized that I am paying $45 plus tax a month for a service every two months is quite expense. So when I called up to cancel I spoke to Lewis and I asked if I was still covered for the bees and he said yes. So when I called that I still have bees around the house I was told I was not covered. So they want me to pay another $75.00 for bee service when that is what I wanted from the beginning. There business practices are the worst they do not even have my name spelled right. And as far as the documents go they talk a lot of crap and put down something else.

Regards,

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Description: Pest Control Services, Exterminating and Pest Control Services (NAICS: 561710)

Address: 44 South St, Eatontown, New Jersey, United States, 07724

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www.aterminator.com

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