Terminix International Company Reviews (%countItem)
Terminix International Company Rating
Address: 2171 Portola Rd Ste A, Ventura, California, United States, 93003-7723
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My billing has had automatic withdrawals for the past year. My bank card had to be replaced twice because of loss. I have had to contact company in regards to replacing new account number. I received a collection notice from a collection agency and tried calling the number given on notice which is o conner pest control. I left messages without no return phone call. I reached out once again and was told that I was already in collection. I was given another number that was no where on the collection notice and called that number. The number I called went straight to voice mail that said I called out of business hours and to call back? The original bill = $65.00 a month. Grant it if no payment is received, they do not come. The bill they say I owe = $354.00.
Numerous attempts have been made via mail and phone calls over many, many months without any response. We will be glad to remove this from collections as long as the amount that is owed for the services provided is paid in full. The amount owed is from the services performed on May 23rd and June 25th 2019 for $139.00 plus $15.00 in late fees for a total of $154.00.
I have reviewed the response made by the business in reference to complaint ID 14057915, and find that this resolution is satisfactory to me.
Regards,
V
This is my third letter to your company and my first to you as President. I am extremely frustrated with your company's inept billing practices.
For several months now, when the technician comes to service my yard, he leaves a bill showing $130 due. My services total $65 per month. I immediately pay the $65. The last time I called about this, I was told that, yes, I am current on my bill and the carrying forward of $65 as usual and I should ignore it.
Today in the mail, I received an invoice dated February 28, 2019, showing a $65 balance. I paid the current bill on March 1, 2019. I have been told several times that “our bill and your payment crossed in the mail"
I supervised the billing department of a huge hospital and I can tell you we never committed such an inane billing error.
As you can see from the bottom of this letter, I am sending a copy to the Revdex.com of the Tri-Counties.
I am hopeful that, as president, you will address this issue and get back to me.
Our office manager Alma I believe has resolved the billing issue to the satisfaction of Mrs. D. I apologize for any inconvenience that this may have caused.