Terra Essential Reviews (3)
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Terra Essential Rating
Description: INTERNET SHOPPING, OILS-ESSENTIAL
Address: 4361 William Flynn Hwy, Allison Park, Pennsylvania, United States, 15101-1434
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March 25, Dear Ms [redacted] This letter is in response to your letter dated 3/24/regarding a complaint filed by Ms [redacted] Please be advised that this is not a consumer to business transaction rather than business to business transactionMs [redacted] purchased the products under her business name [redacted] and subsequently obtained wholesale pricingFirst inquiry from Ms [redacted] regarding our return policy was only received Thursday, March 20, I have responded to Ms [redacted] advising her of our return policy for wholesale customers Please feel free to contact me at [redacted] if you have any questions or need additional information- Thank you for your time regarding this matter Sincerely [redacted]
March 25, 2014
Dear Ms. [redacted]
This letter is in response to your letter dated 3/24/2014 regarding a complaint filed by Ms. [redacted] Please be advised that this is not a consumer to business transaction...
rather than business to business transaction. Ms. [redacted] purchased the products under her business name [redacted] and subsequently obtained wholesale pricing. First inquiry from Ms. [redacted] regarding our return policy was only received Thursday, March 20, 2014.
I have responded to Ms. [redacted] advising her of our return policy for wholesale customers.
Please feel free to contact me at [redacted] if you have any questions or need additional information. -
Thank you for your time regarding this matter.
Sincerely.
[redacted]
Review: Set up an on-line account with Terra Essential on Feb. 25, 2014. Submitted an order, INVOICE NOS. [redacted] for 30 candles on March 4, 2014. Received the candles two weeks later. I noticed the candles had a very pleasant scent before burning and per the web-site the candles are "infused with essential & natural oils". Issue - I burned three different candles in small and mid-size rooms for the past two weeks. The candles did not "give off" a scent, which is the primary reason for purchasing. I've asked the company for a full refund for the unused candles, but no one will respond to my request.Desired Settlement: I want to return the unused candles ASAP and receive a full-refund (ie) the difference of the amount paid, $230.21.
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March 25, 2014