Complaint: [redacted] I am rejecting this response because: I will believe this statement when I actually receive the checkPlease know that it does not take this long to mail a letterAgain what worries me most is they will do this to other peopleThis is not a good business practice Sincerely, [redacted] ***
I can assuure you that the check was in fact mailed We are an international company that does not hold refund checks on purpose I am doing my best to get this check to you
I have been speaking with [redacted] over the phone and through email Our company confirmed that her account was closed with the credit agency and she has a letter from us stating that her balance is at $ I sent another follow up to [redacted] this morning asking if she had heard anything more from the credit agency I have an open dialogue with [redacted] to be sure this matter is closed and does not affect [redacted] any further If anything else is need from the property, I am happy to discuss with [redacted]
Hello ***:I'm not sure where the miscommunication happened but I am happy to refund your money. Please contact me directly at ***. Thank you, *** *Community Manager
Complaint: ***
I am rejecting this response because:I am finding it hard to believe that the mail would take this longI do not feel as though they actually ordered the checkI think I will never get the checkAnd I do not want this to happen to other guests at this apartment complex.
Sincerely,
*** ***
Hello:Today is the first day that I had direct contact with [redacted] and the email sent to her below should explain the situation. I have been in touch with our accounting department to get her account squared away. Please let me know if there are additional questions. Thanks![redacted]...
[redacted] Hi [redacted]:I am sorry for the issues you are having reaching the accounting department and for the confusion surrounding your final payment. If you have called the Terra Vista office directly, I apologize but I’m not aware of any messages left for me. I will certainly speak to my team about the miscommunication. Unfortunately we cannot accept balance payments here in the office so the check that you presented to us had to been mailed to the appropriate parties. We mailed your check to our receivables department which I’m sure is what caused the delay and overlap in their records. I have copied [redacted] on this email and hopefully receivables can provide some clarification on your account. Again, I apologize for the lack of communication. We could have done a better job in explaining the details to you and we fell short. We will get this sorted out. The phone number to our corporate office in Denver is [redacted] if you would like to call them. Please let me know if you have additional questions.
Complaint: [redacted]
I am rejecting this response because: on 7-28-16 I ended up giving [redacted] my credit card information and he chagrged the balance to my account, then sent me a letter for proof of payment. Thought I was done with the whole issue, however on 8-1-16 I received a letter in the mail from a collection agency working with [redacted], I had been turned over to them due to a "past due" amount of $508. Called [redacted] and asked why I was turned in, as none of this is my fault, and I have been working with him to get it resolved, was proceeded to tell I was obviously reading the paper wrong, I had not been turned in (I think I know how to comprehend and read a letter from a collection agency, thank you) asked [redacted] to speak to his supervisor or a manager, where he proceeded to tell me there was no one above him, clearly a lie...and then he proceeded to hang up on me after I continued to demand for a supervisor. I called [redacted] and Terra Vista offices over 10 times to resolve this issue, however I haven't even gotten someone to answer a single one of those calls, or give me a call back. I have such an issue with the the lack of communication. I understand that you (Terra Vista) cannot accept balance payments and that they need to be forwarded, however; is there nothing that you guys use or do, to keep track on your end to know whether or not you have received a payment, before mailing it off to [redacted]? A bit ridiculous to me that I paid this on the 12th of July to [redacted] in your offices, and it was obviously never recorded at your office before it was mailed off, since I did receive a past due notice from your office on 8-1-16, and I was turned over to [redacted]. If you guys had kept track of the check that was turned into you, you would've known that it was [redacted] who hadn't applied the payment, rather than me not paying it, and I never wouldv'e been turned over to [redacted] or recieved a past due notice. You guys should definitely keep better track of payments turned in, to avoid issues such as these. As someone who takes my credit very seriously, and always pay things in a prompt and timely matter, I am infuriated that even though I paid in the beginning of July (before it was due!!) it wasn't properly tracked, and as result of you guys not properly tracking this, I have been turned into a collection agency. I would expect you guys as managers who run a whole community, to take matters such as payments a little more seriously, as your guys faults have poorly reflected onto my record and my credit. I will definitely be giving the corporate office a call, and hopefully after having this happen, you guys will take extra steps to ensure this never happens again; since, as I stated before, this is solely a error on your guys' end, and not mine.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello:I have personally been in contact with [redacted]. Her original check was sent out on June 24th. The check was not returned to our accounting office so we had to go through the process of putting a stop payment on the check and re-issue. This was communicated to [redacted] as well as the...
address confirmed. I have been working with our accounting department to have the check re-issued and sent here to our office per [redacted]'s request. The check was re-issued on August 9th and mailed to the leasing office. The office has not yet received the check. I have told [redacted] that I will contact her as soon as the check arrives to the office. We are doing all that we can but unfortunately when an item is not delivered, we have to re-issue the check. Unfortunately I am waiting on the postal service at this point and will contact [redacted] once the check arrives in our hands.
Complaint: [redacted]
I am rejecting this response because: I will believe this statement when I actually receive the check. Please know that it does not take this long to mail a letter. Again what worries me most is they will do this to other people. This is not a good business practice.
Sincerely,
[redacted]
I can assuure you that the check was in fact mailed. We are an international company that does not hold refund checks on purpose. I am doing my best to get this check to you.
I have been speaking with [redacted] over the phone and through email. Our company confirmed that her account was closed with the credit agency and she has a letter from us stating that her balance is at $0.00. I sent another follow up to [redacted] this morning asking if she had heard anything more from the credit agency. I have an open dialogue with [redacted] to be sure this matter is closed and does not affect [redacted] any further. If anything else is need from the property, I am happy to discuss with [redacted].
Complaint: [redacted] I am rejecting this response because: I will believe this statement when I actually receive the checkPlease know that it does not take this long to mail a letterAgain what worries me most is they will do this to other peopleThis is not a good business practice Sincerely, [redacted] ***
I can assuure you that the check was in fact mailed We are an international company that does not hold refund checks on purpose I am doing my best to get this check to you
I have been speaking with [redacted] over the phone and through email Our company confirmed that her account was closed with the credit agency and she has a letter from us stating that her balance is at $ I sent another follow up to [redacted] this morning asking if she had heard anything more from the credit agency I have an open dialogue with [redacted] to be sure this matter is closed and does not affect [redacted] any further If anything else is need from the property, I am happy to discuss with [redacted]
Hello ***:I'm not sure where the miscommunication happened but I am happy to refund your money. Please contact me directly at ***. Thank you, *** *Community Manager
Complaint: ***
I am rejecting this response because:I am finding it hard to believe that the mail would take this longI do not feel as though they actually ordered the checkI think I will never get the checkAnd I do not want this to happen to other guests at this apartment complex.
Sincerely,
*** ***
Hello:Today is the first day that I had direct contact with [redacted] and the email sent to her below should explain the situation. I have been in touch with our accounting department to get her account squared away. Please let me know if there are additional questions. Thanks![redacted]...
[redacted] Hi [redacted]:I am sorry for the issues you are having reaching the accounting department and for the confusion surrounding your final payment. If you have called the Terra Vista office directly, I apologize but I’m not aware of any messages left for me. I will certainly speak to my team about the miscommunication. Unfortunately we cannot accept balance payments here in the office so the check that you presented to us had to been mailed to the appropriate parties. We mailed your check to our receivables department which I’m sure is what caused the delay and overlap in their records. I have copied [redacted] on this email and hopefully receivables can provide some clarification on your account. Again, I apologize for the lack of communication. We could have done a better job in explaining the details to you and we fell short. We will get this sorted out. The phone number to our corporate office in Denver is [redacted] if you would like to call them. Please let me know if you have additional questions.
Complaint: [redacted]
I am rejecting this response because: on 7-28-16 I ended up giving [redacted] my credit card information and he chagrged the balance to my account, then sent me a letter for proof of payment. Thought I was done with the whole issue, however on 8-1-16 I received a letter in the mail from a collection agency working with [redacted], I had been turned over to them due to a "past due" amount of $508. Called [redacted] and asked why I was turned in, as none of this is my fault, and I have been working with him to get it resolved, was proceeded to tell I was obviously reading the paper wrong, I had not been turned in (I think I know how to comprehend and read a letter from a collection agency, thank you) asked [redacted] to speak to his supervisor or a manager, where he proceeded to tell me there was no one above him, clearly a lie...and then he proceeded to hang up on me after I continued to demand for a supervisor. I called [redacted] and Terra Vista offices over 10 times to resolve this issue, however I haven't even gotten someone to answer a single one of those calls, or give me a call back. I have such an issue with the the lack of communication. I understand that you (Terra Vista) cannot accept balance payments and that they need to be forwarded, however; is there nothing that you guys use or do, to keep track on your end to know whether or not you have received a payment, before mailing it off to [redacted]? A bit ridiculous to me that I paid this on the 12th of July to [redacted] in your offices, and it was obviously never recorded at your office before it was mailed off, since I did receive a past due notice from your office on 8-1-16, and I was turned over to [redacted]. If you guys had kept track of the check that was turned into you, you would've known that it was [redacted] who hadn't applied the payment, rather than me not paying it, and I never wouldv'e been turned over to [redacted] or recieved a past due notice. You guys should definitely keep better track of payments turned in, to avoid issues such as these. As someone who takes my credit very seriously, and always pay things in a prompt and timely matter, I am infuriated that even though I paid in the beginning of July (before it was due!!) it wasn't properly tracked, and as result of you guys not properly tracking this, I have been turned into a collection agency. I would expect you guys as managers who run a whole community, to take matters such as payments a little more seriously, as your guys faults have poorly reflected onto my record and my credit. I will definitely be giving the corporate office a call, and hopefully after having this happen, you guys will take extra steps to ensure this never happens again; since, as I stated before, this is solely a error on your guys' end, and not mine.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello:I have personally been in contact with [redacted]. Her original check was sent out on June 24th. The check was not returned to our accounting office so we had to go through the process of putting a stop payment on the check and re-issue. This was communicated to [redacted] as well as the...
address confirmed. I have been working with our accounting department to have the check re-issued and sent here to our office per [redacted]'s request. The check was re-issued on August 9th and mailed to the leasing office. The office has not yet received the check. I have told [redacted] that I will contact her as soon as the check arrives to the office. We are doing all that we can but unfortunately when an item is not delivered, we have to re-issue the check. Unfortunately I am waiting on the postal service at this point and will contact [redacted] once the check arrives in our hands.
Complaint: [redacted]
I am rejecting this response because: I will believe this statement when I actually receive the check. Please know that it does not take this long to mail a letter. Again what worries me most is they will do this to other people. This is not a good business practice.
Sincerely,
[redacted]
I can assuure you that the check was in fact mailed. We are an international company that does not hold refund checks on purpose. I am doing my best to get this check to you.
I have been speaking with [redacted] over the phone and through email. Our company confirmed that her account was closed with the credit agency and she has a letter from us stating that her balance is at $0.00. I sent another follow up to [redacted] this morning asking if she had heard anything more from the credit agency. I have an open dialogue with [redacted] to be sure this matter is closed and does not affect [redacted] any further. If anything else is need from the property, I am happy to discuss with [redacted].