Terraces Retirement Community, The Reviews (1)
Terraces Retirement Community, The Rating
Description: Retirement & Life Care Communities & Homes
Address: 2750 Sierra Sunrise Ter, Chico, California, United States, 95928-3934
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Review: I paid over $6000.00 at the beginning of January and moved my mom in right before February 1st. Her health took a sudden decline and I took her home March 10th. She passed away March 20. I notified the manager at the Terraces and moved her belongings out the next week. The apartment was pristine. I have called them numerous times about the $1000.00 refundable security deposit and I keep getting lame excuses. I should not have to fight for this refund while I am trying to settle my mom's affairs.Desired Settlement: I want the refund per the contract. It was a significant amount of money up front to get my mom settled in that place and she was not even there six weeks.
Consumer
Response:
I placed a complaint against The Terraces in Chico. The complaint has been resolved. Unfortunately I couldn't find the e mail with the case number. I thank you very much for the quick response and action because I know it made the difference in resolving this issue.