Terracina

The Terracina Apartments changed their towing company in late Attached are the notices we sent out regarding the new requirement to obtain new parking permitsThe first notice is from December and the reminder notice was sent in January In addition to this, this vehicle was tagged with a violation notice on 4/04/that the vehicle needed a permit and her vehicle is subject to being towed on or after 4/13/During this time the resident did not contact the leasing office by phone, in person or via emailThis is why the vehicle was towed

You mentioned that you signed your renewal lease in Aug of That is when you said you received a parking permitThe new permits were to be received in December of and January of That is why we posted these notices property wide and that is why other residents came in to retrieve their new parking permitsWhen you received the parking violation on your vehicle on April 4, stating that you needed a permit you could have contacted the office by phone, email or in personUnfortunately, because there was no communication from you the vehicle was towedBecause you have been a long term resident I am willing to credit back up to 50% of the towing fees once you submit a copy of your receiptThis credit will be adjusted to your rental account

I am rejecting this response because: The day my car was taggedI went upstairs and got the permit I was given when I resigned my lease and placed inside my windowI was under the impression that was the permit I needed to have in my carI was not aware they switched the permits

I am rejecting this response because:I have attempted to put in multiple complaints about my toilet since I had to get the water heater repairedI was told by the maintenance guy who came to check on my water heater because the gas was turned off due to high usage that my toilet had a leak and that it was causing the water heater to continuously run, and the water heater needed to be replacedHe stated he would put in the work order but never did so I had to follow up on that Tuesday or Wednesday to check on the status since no one had come to check on the water heaterThat is when I was told no one ever put in the request to have it replacedBecause of this it delayed the replacement of my water heater, and I was without gas for over a weekFrom there I had to prove to management that I was being over charged in my gas bill because of the water heater issue which took weeks resolve for them to credit my accountThey had me send in multiple different copies of my gas bill, and I had to follow up I can't even count how many times to make sure they were working on my issueSince then the toilet has still yet to be replaced and every time I put in an order I have to call and check on it at least five timesJust like I had to do to get simple light bulbs replacedWhen I changed my phone number I notified the office multiple times each time I called to speak with someone, or when I left voicemail'sBut again no one ever really updated my number like they said they wouldWhich brings me to my conversation with ***When I finally got someone in the office on the phone it was her and I explained everything I had been going through and she just laughed and said well that was a lot of information but I already tried calling you yesterdayThen she began to give me an attitude and act as if the whole situation was a jokeShe then said,"Look give me your information because I have barely been working here for months and I don't know what is going on." Which really upset me because she had just stated that she called me, but she didn't even know any of my informationTherefore, how would she have known it was me that she called? The whole conversation with *** was very condescending, and she was extremely unprofessional and rudeNo where in that conversation did she state anything about my water billThe only information she provided me was how much I needed to pay if I wanted to break my lease, and the telephone number to her manager *** ***Who I reached out to and told her to call me back and I provided my telephone number I informed her if I did not get a callback I would file a complaint with the Revdex.comOf course she never called me back and I did not hear from anyone until I received the attached email, and even then no one responded to meI feel discriminated against because I am a young Hispanic woman and they think that they can take advantage of me and treat me poorlyI feel as though I was being retaliated against by the staff because they all stopped responding to me up until today when I spoke with the corporate officeNo one ever explained my bill or fixed my toilet issues and now that I am voicing my thoughts to the Revdex.com they want to lie and say that they were helping me but they weren'tI am very upset that they have treated me the way they have and I have had nothing but issues since Day 1! I have even had staff members come out and yell at my nephews as they were playing because they didn't see that I was thereToday was the first time *** *** ever contacted me and I am not happy with any of their answersI would have never had any issues with my water bill had it not been for their staff telling me my toilet needed to be replaced, and that I was being overcharged for my water and they would have a manager look into thatI expect to be able to terminate my lease with no fees due to the treatment, and discrimination I have facedThis is the worst renting experience I have ever had in my life and I want to cut all ties with any staff from Bridge Property ManagementFurthermore, I would also like to be credited for the two months I had late fees because I was being told by staff not to pay by bill because they were going to fix my issue, and never didThis past late fee the very next day I had a letter taped to my door WITH ALL MY PERSONAL INFORMATION for everyone to see stating that I had three days to pay or move outAnyone could have just come by and taken that off my door and had my personal contact informationThat is completely unacceptable and I would like to put a hold on my rent for April until the issues have been fully resolved

The Terracina Apartments changed their towing company in late 2017. Attached are the notices we sent out regarding the new requirement to obtain new parking permits. The first notice is from December 2017 and the reminder notice was sent in January 2018. In addition to this, this vehicle was tagged...

with a violation notice on 4/04/2018 that the vehicle needed a permit and her vehicle is subject to being towed on or after 4/13/2018. During this time the resident did not contact the leasing office by phone, in person or via email. This is why the vehicle was towed.

In response to [redacted]’s complaint, please note the following:   The number I received for Briana was ###-###-####. This number did not work when I tried to contact her on 3/15/2017. I was told she was upset about her water, sewer and trash bill. She felt it was too high. Today I received this...

new number for [redacted]: ###-###-####   I spoke to [redacted] on 3/16/2017. Her water bill is in line with everyone else’s water bills on the property. (See attached monthly bills for water, sewer and trash) Our billing is done through ConService. They are a 3rd party billing company for water, sewer and trash. All the other residents in a 1 bedroom apartment have the same billing as [redacted] did for the months in question. Briana was not happy with the answer so she asked for my corporate office number. [redacted] was given my corporate office number and the Regional Manager [redacted].   [redacted] (Regional Manager) tried contacting [redacted] twice but [redacted] has not responded to [redacted]’s calls.   Up until this complaint we have never heard that [redacted] had any issues with the toilet in her apartment. Since [redacted] moved in, she has placed 5 service requests. (See attached for all 5) None of them have anything to do with a toilet. Please note the date the work order was placed and the date the work order was completed.   Is there any additional information I can provide to you regarding this issues.   [redacted] Property Manager/ Bridge Property Management

All 5 work orders for this apartment have been completed in 24-48 hours and there are no outstanding work orders for [redacted]'s apartment. If there are any work orders that Briana would like to place she may use the online resident communication system to place her service request, call the office or come into the office. We are open 7 days a week.  The water, sewer and trash bills for [redacted]'s apartment have all been in line with the other apartments on this property. When [redacted] asked what the lease break fee was I looked through her lease and gave her the amount stated in her lease agreement. I also mentioned that she would need to give a 30 day notice if she was planning on breaking her lease agreement.  3 Day notices are required by CA state law to be posted and mailed. All notices are posted to the front door facing inwards per CA law.. Any resident that does not pay rent by the 3rd of any month will receive a 3day notice to Pay Rent or Quit on the 4th of each month. Late fees will also be charged per the lease agreement.