Terrapin Inn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, I called the motel to ask if they had rooms available, when I spoke to the man I told me to just charge my roomI informed him that I would be there shortly to see if I would rent the restWhen I arrived I told him I wanted to rooms and I told him to cancel my debit card abecause I was going o pay cash and he agreedThe next morning I noticed that he still charged my card and I spoke to a woman and and old man about the issue and they assured me that my money would be back the next bussiness dayUnfortunately I was lied to and the manager did not want to help me and he was very rudeI would like my money back thank you [redacted]

Terrapin InnRainbow Blvd.Niagara Falls NY 14303phone ###-###-####ID *** *** *** *** *** *** *** ** ***Attn: *** ** *** booked a four room reservation with the hotel. She was told the cancelation policy at the time of the booking and that she had a
four room reservation at the hotel*** was told that she could not cancel the reservation for four rooms after she hung up the phone and she agreed to the terms as were given to hershe was also given confirmation numbers for the rooms that she had booked at the hotelshe did come in the hotel and pay for two rooms in cashThe other two rooms that she booked and agreed to pay for did not show up and were charged as no show reservationsThe rates in the hotel business have a very wide range from around sixty dollars to well over two hundred dollars per nightThe problems with the room nothing was stated from the time she checked in at 5:pm until midnightI have spoken to her and explained to her that she booked the hotel with a four room reservationThe charge is the no show fee.The rate for the rooms was clearly explained to her at the time of the bookingshe was given confirmation numbers for the rooms that she booked and agreed to pay for at the time of booking.Sincerely,Joseph S***, General Manager

Revdex.com:
They stated they are trying to resolve the issues with meThey have not done anything of the sortWhat they did do was accuse me of lying by saying the pictures I
provided are not of their mattressI tried to explain to them that my camera has time stamp and date stamp and that information will correlate with my stay at their hotelThey still insisted it wasn't their mattress basically calling me a liarNo apology no customer service wat soever just complete ignorance They have not solved or tried to solve anythingWorst customer service I have ever experienced.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***

Phone response - we have been in contact with the consumer, and we are trying to resolve the issues with her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, I called the motel to ask if they had rooms available, when I spoke to the man I told me to just charge my room. I informed him that I would be there shortly to see if I would rent the rest. When I arrived I told him I wanted to rooms and I told him to cancel my debit card abecause I was going o pay cash and he agreed. The next morning I noticed that he still charged my card and I spoke to a woman and and old man about the issue and they assured me that my money would be back the next bussiness day. Unfortunately I was lied to and the manager did not want to help me and he was very rude. I would like my money back thank you.
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