I called [redacted] about 4 weeks ago to inquire about remote gas logs, a significant upgrade from my manual logs. After MANY failed attempts of trying to reach [redacted] he finally returned my call a week later. He stated that he would order them and call me the following Monday or Tuesday when they came in. 3 weeks later, I still haven't heard a word. Just called them again. and was told "he had to order them from a different distributor and has to go get them." And, they expect me to wait another week to have them installed.
This is the 2nd time [redacted] has done this to me. Poor business practice!!
I would NOT recommend Tatum Insulation II to anyone unless they have weeks of waiting on "no shows". We received our quote for insulating a new construction home and agreed to have the work done on 1/12/16; they were a "no-show" due to truck problems, but they would be there on 1/14/16. At 7:30AM of the 14th my husband text the salesmen to make sure they were coming and was told they were on the way. Our job is a little over an hour from their office and at 12:30 they let us know they are broke down with transmission problems, but would be the first thing in the morning of 1/15/16. (Never heard of an hour long trip taking 5 hours with a break down only about 40 minutes from their shop or a transmission repair shop open overnight for repairs?) First thing in the morning on 1/15/16 was actually late afternoon without enough materials to do the job, BUT they would be there Monday (1/18/16) to finish says the salesmen. Monday rolls around and they are a "no-show" the excuse this time was they forgot to order insulation and they were all out, BUT they would be there on 1/20/16 to finish up. You guessed it, 1/20/16 another "no-show" and no call. I can't wait to find out their lying excuse for this fifth failed appointment. My husband and I have been in construction for over 25 years and I have NEVER experienced the lack of professionalism seen in Tatum. Consider yourself warned!
I called [redacted] about 4 weeks ago to inquire about remote gas logs, a significant upgrade from my manual logs. After MANY failed attempts of trying to reach [redacted] he finally returned my call a week later. He stated that he would order them and call me the following Monday or Tuesday when they came in. 3 weeks later, I still haven't heard a word. Just called them again. and was told "he had to order them from a different distributor and has to go get them." And, they expect me to wait another week to have them installed.
This is the 2nd time [redacted] has done this to me. Poor business practice!!
I would NOT recommend Tatum Insulation II to anyone unless they have weeks of waiting on "no shows". We received our quote for insulating a new construction home and agreed to have the work done on 1/12/16; they were a "no-show" due to truck problems, but they would be there on 1/14/16. At 7:30AM of the 14th my husband text the salesmen to make sure they were coming and was told they were on the way. Our job is a little over an hour from their office and at 12:30 they let us know they are broke down with transmission problems, but would be the first thing in the morning of 1/15/16. (Never heard of an hour long trip taking 5 hours with a break down only about 40 minutes from their shop or a transmission repair shop open overnight for repairs?) First thing in the morning on 1/15/16 was actually late afternoon without enough materials to do the job, BUT they would be there Monday (1/18/16) to finish says the salesmen. Monday rolls around and they are a "no-show" the excuse this time was they forgot to order insulation and they were all out, BUT they would be there on 1/20/16 to finish up. You guessed it, 1/20/16 another "no-show" and no call. I can't wait to find out their lying excuse for this fifth failed appointment. My husband and I have been in construction for over 25 years and I have NEVER experienced the lack of professionalism seen in Tatum. Consider yourself warned!