Terrebonne Marine

I spoke with our customer yesterday in length about our concerns and offered our sincere apology for the breakdown in communication The vehicle is currently being repaired at another Ford store for a number of open recallsOnce the vehicle is complete the customer will contact myself and bring the vehicle to me for me so I can access the damages from the accident Garnet Ford will provide the customer with proper information on how to submit a claim to Ford Motor CompanyFord has a specific policy and procedure that should be followed in regard to accident claims related to recalls or possible defects with a vehicle I attached information that Ford provides its dealers in regard to the transmission operation on this vehicle I hope it clarifies the proper operation of this particular transmission Sincerely, Ira B [redacted] Parts and Service Manager Garnet Ford Inc [redacted]

In response to the following complaint I have contacted and spoken the customer about his concerns It was an honest mistake on our part and we will be refunding the customer the amount he paid to have routine maintenance performed We apologize for any inconvenience this might have caused and wish to have this case considered closed Sincerely, Ira B [redacted] Parts and Service Director Garnet Ford Inc###-###-####

To Whom It May Concern: We are responding to Case # [redacted] Our dealership has done everything we possibly could to repair the vehicle while working with an aftermarket warranty company to replace an engine assyThe vehicle was towed to our store with an engine that was partially taken apart and a diagnosis that the engine failedOur technician did diagnosis and removed the oil panIt was clear that the only way to repair the engine was to replace itWe contacted the customer and explained that the warranty company wanted to take more of the engine apart to prove the failure and that expense would be customer responsibilityAfter many hours the warranty company would only authorize a used engine assy and we were required to add an engine warranty on top which we didAfter repairs were made there was a misfire which dealer corrected and released the vehicleSince the vehicle was not running when it was towed to our store we have no idea on the condition of the vehicle or any other componentsWe did exactly what the warranty company authorized us to do and sabotage is not something that any of our employees would do We apologize if there are new issues with the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Ira B*** from Garnet Ford Service contacted me and handled the issue with understanding and the utmost professionalismI appreciate his handling of this quickly and his willingness to find a solution as soon as he couldThis level of customer commitment - even when there's an issue to be fixed - says a lot about the high caliber of Garnet Ford and their staff
Regards,
*** ***

I spoke with our customer yesterday in length about our
concerns and offered our sincere apology for the breakdown in communication.
The vehicle is currently being repaired at another Ford store for a number of
open recalls. Once the vehicle is complete the customer will contact myself and
bring...

the vehicle to me for me so I can access the damages from the accident.
Garnet Ford will provide the customer with proper information on how to submit a
claim to Ford Motor Company. Ford has a specific policy and procedure that
should be followed in regard to accident claims related to recalls or possible defects
with a vehicle.
I attached information that Ford provides its dealers in
regard to the transmission operation on this vehicle.  I hope it clarifies the proper operation of
this particular transmission.
Sincerely,
Ira B[redacted]
Parts and Service Manager
Garnet Ford Inc.
[redacted]

In response to the following complaint I have contacted and spoken the customer about his concerns.    It was an honest mistake on our part and we will be refunding the customer the amount he paid to have routine maintenance performed.   We apologize for any inconvenience this might...

have caused and wish to have this case considered closed.   Sincerely,   Ira B[redacted] Parts and Service Director Garnet Ford Inc. ###-###-####

To Whom It May Concern:   We are responding to Case # [redacted] Our dealership has done everything we possibly could to repair the vehicle while working with an aftermarket warranty company to replace an engine assy. The vehicle was towed to our store with an engine that was partially taken apart...

and a diagnosis that the engine failed. Our technician did diagnosis and removed the oil pan. It was clear that the only way to repair the engine was to replace it. We contacted the customer and explained that the warranty company wanted to take more of the engine apart to prove the failure and that expense would be customer responsibility. After many hours the warranty company would only authorize a used engine assy and we were required to add an engine warranty on top which we did. After repairs were made there was a misfire which dealer corrected and released the vehicle. Since the vehicle was not running when it was towed to our store we have no idea on the condition of the vehicle or any other components. We did exactly what the warranty company authorized us to do and sabotage is not something that any of our employees would do.   We apologize if there are new issues with the vehicle.