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Please accept this email as my response to the referenced complaint I was not privy to the conversation between Mrs*** and my employee *** *** However, shortly after the two conversations Mrs*** reported them to me I returned Mrs ***'s call however,
she did not answer so I left her a detailed voice message She has not returned my call, however, that same day, Mr*** was transferred from the Robstown Prison to the Beaumont Federal Prison I am not allowed to visit that location per their rules but have mailed the required paperwork to Mr*** necessary to finalize his case with me( this statement will hopefully be clear when read with ***'s statement ) *** had been employed by me since and I have never had anyone complain that she was rude to them I have attached to this email ***'s statement which is her account of the conversation *** *** ***Law Office of *** *** ***Telephone: *** ***Telecopier: (*** ***www.the***lawfirm.comThis email and the documents attached to it, if any, are intended only for the use of the addressee and may contain information that is PRIVILEGED, CONFIDENTIAL, and/or may contain ATTORNEY WORK PRODUCTIf you are not the intended recipient, you are hereby notified that any dissemination of this communication is prohibitedIf you have received this message in error, please notify us by replying to this message, delete all electronic copies of this email and its attachments, and destroy any hard copies you may have createdLaw Office of* *** *** *** * *** *** *** *** *** *** ***TELEPHONE: (*** ***FACSIMILE•(*** ***STATEMENTMy name is *** ***I am over years of age, of sound mind and capable of making this Affidavit.I am an employee of the Law Office of *** *** ***On July 26, received a phone call from *** *** wanting status on her husband's case.While on the phone with Mrs*** I looked at the file notes and saw that we had received the insurance company release on his case but it had not been signedI knew from the file notes he was going to be going to jailI told her the release was here and it would need to be signed by her husband, I ask if he was here at the County jailShe stated he was located in the Robstown Federal Prison.I told her Mr*** will probably have to go or send someone from the office to him and get the release signed but, I was not sure when exactly he would be able to go since he was in court that day and had a full day of appointments the next few daysI also ask her if she was going to bring by the Power of attorney signed by her husbandI asked this because the file notes indicated that he told Mr*** that he was getting a Power of Attorney signed for his wifeThat is when she informed me that she did not live in Corpus, She let me know that she was in San AntonioI told her she could fax, email or mail the POA to us, and she stated she did not have a way to get to a fax machine and since it sounds like we do not want to go to the prison she will just drive the paper work down to us.I tried to explain there is no need to drive the papers down here and couldn't she just find a way to fax or mail them to usu I also tried to explain she was changing my words around, I never said we did not want to go to the prison, I was just stating that Mr*** had a full calendar for a few days and I was not sure when he could make a trip to RobstownShe stated she needed for us to have the attorney call her, she did not want to speak to me any moreShe sounded frustrated and kept talking over meI said