Terrill Outsourcing Group

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Federal law requires a debt collector to validate their debt rather than just sending a billI will accept the one letter head I have received but will be doing so under extreme duress to get this matter resolved

After reviewing the details, we sent a letter to Mr. [redacted] on 3 different occasions, 1/16/2015, 2/6/2015 and 2/12/2015, all letters informing Mr [redacted] of his right to dispute the account in question.  We have multiple means on working with Mr. [redacted], I am not sure why he hasnt...

received any of our correspondence but we have not received the documents returned to us.  Unfortunately due to cost we are unable to validate our company to every customer but we have many avenues to validate who we are .  We would like to resolve this issue at hand if Mr. [redacted] wished to resolve it, if not we will discontinue our efforts to assist him and forward it back to our Client.Please have him contact me directly, [redacted].. Thank you

Review: The company has called my friends, family, and workplace in order to collect a debt for [redacted] and most of the time they rush right to the point of getting my money without trying to verify who they are via postage. They claim to have sent two letters but I have yet to see any and when I request a certified letter they refuse. I will not take being yelled at, told what to do with my car loan, or whether they think I'll lose my job or not. They are supposed to be dealing with the debt at hand, not be my financial brokers.Desired Settlement: Certified Letter from the company on debt so I can setup payment solutions OR refrain from harassing me, my friends & family, and my workplace. First one gets the bill paid second one gets you a lawsuit if you don't follow it.

Business

Response:

After reviewing the details, we sent a letter to Mr. [redacted] on 3 different occasions, 1/16/2015, 2/6/2015 and 2/12/2015, all letters informing Mr [redacted] of his right to dispute the account in question. We have multiple means on working with Mr. [redacted], I am not sure why he hasnt received any of our correspondence but we have not received the documents returned to us. Unfortunately due to cost we are unable to validate our company to every customer but we have many avenues to validate who we are . We would like to resolve this issue at hand if Mr. [redacted] wished to resolve it, if not we will discontinue our efforts to assist him and forward it back to our Client.Please have him contact me directly, [redacted].. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Federal law requires a debt collector to validate their debt rather than just sending a bill. I will accept the one letter head I have received but will be doing so under extreme duress to get this matter resolved.

Review: Dear Sirs, On April 17, 2015, I received a phone call from Superlative RM representative, [redacted]. The phone number displayed on my caller ID is [redacted]. Having never received any previous phone calls or correspondence from Superlative RM I declined to give out my personal email address and asked for documentation supporting what was verbally being told to me to be mailed to me. I verified with [redacted] my address. At that point [redacted] and I went round and round as to why I would not give out my email address as it would be faster for him than mailing. Feeling I did not have to continue defending my decision to not give out my email address I ended the conversation re-verifying my home address and once again asking for documentation to be mailed to me verifying his claim and if he wants to mail it to me I would respond upon receiving it and if he does not want to mail anything to me, that was his call as well. I said have a good day, goodbye and hung up. On April 24, 2015, I received a notice dated April 17, 2015, and responded via certified mail. In my written response I asked siting the Fair Credit Debt Act that all further communication from Superlative Rm employees, authorized representatives or unauthorized representatives be done in writing and phones calls to my home, place of employment, cell phone, relatives and other third parties are to cease. Tonight I received another phone call from [redacted].I am asking for you help to have Superlative RM stop phoning and to have all communication be done in writing as I have previously requested in writing. Thank you, [redacted]Desired Settlement: As I have stated in my written response to Superlative RM's notice, I am requesting all communication be done in writing and phone calls to my home, place of employment, cell phone, relatives and other third parties are to cease.

Business

Response:

Tell us why here.May 6, 2015 Mr. [redacted]Better BusinessBureau serving Northeast California RE: Complaint ID#: [redacted] Filedby Ms. [redacted] against Terrill Outsourcing Group LLC Dear Mr. [redacted]: Superlative RM (“SRM”) is inreceipt of Ms. [redacted]’s complaint and has investigated the matter. SRM is a professional receivables managementcompany and as such is licensed with the State of Florida. We are committed toengaging in dialogue that is respectful and constructive, creating solutionsfor consumers that resolve their debt. We operate in compliance with the lawsthat regulate our industry, and we hope to play an important and productiverole in people’s lives. On April 16, 2015 Superlative RMreceived a collection account for Ms. [redacted]. On April 17, 2015 Superlative RMplaced a call to the Home telephone # listed on the account [redacted]. Nomessage was left on the answering machine. 2 minutes after placing the call, Ms.[redacted] called Superlative RM and spoke to Ross. Superlative does not have anyemployee with the name [redacted] as stated in Ms. [redacted] complaint. Ms. [redacted] requested a letter bemailed to her. As required under the FDCPA, a letter was sent to Ms. [redacted] at herconfirmed address on April 17, 2015 the content of which provides her with a 30day debt validation period. In addition, in an effort to provide excellentcustomer service, Ross offered to email a copy of the same letter being mailedto Ms. [redacted] to better expedite the receiving of the information she hadrequested. On May 5, 2015 a follow up callwas placed to Ms. [redacted] Home telephone # [redacted] and again no message wasleft on the answering machine. No other contact attempts have been made. To date, no Certified Mail hasbeen received from Ms. [redacted] as stated in her complaint. Superlative RM will honor therequest of Ms. [redacted] and only communicate in writing and are eager to workwith her towards an amicable resolution. She can contact [redacted] directly at[redacted] Regards,

Review: SUPERLATIVE RM sent a collections notice to me. The collections notice that was sent to me, was also sent to me by another agency in 2014. In 2014, the other agency admitted that they didn't have any documentation that related me to these accounts; therefore, the matter was closed. Fast forward 14 months later, and I receive another notice from the referenced agency, SUPERLATIVE RM. I contacted SUPERLATIVE RM and spoke with [redacted]. She couldn't find any information relating me to this account, so she transferred me to her Supervisor, [redacted]. Unfortunately, [redacted] was very aggressive, and demanded my email address, and even inquired about ex-girlfriends, and also asked for names of friends. I politely asked him on 4 separate occasions to mail any documentation that relates me to these accounts, as I'm certain that these our not my debts. He was abrasive, argumentative, and angrily refused my request.Desired Settlement: I am respectfully asking that SUPERLATIVE RM correct this error, by closing the account, as it is not my debt.

Business

Response:

In review of Mr [redacted]s complaint, as I am not sure the communication with other collection agency that the account was assigned to, we have documents pertaining to both Mr [redacted]s accounts in our office that will be forwarded to him. He can contact my number directly to resolve the matter.

Consumer

Response:

I am rejecting this response because: These accounts were closed in December of 2014, due to failure to provide documentation.

Business

Response:

After reviewing this file with our client and our attempt to resolve the matter, the account in question has been returned to the current owner and all collection efforts from Superlative RM have been ceased.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.