I'm very disappointed in my treatment by Terri's PM. I had them move a number of large items in June. For one, they didn't show up the day they were suppose to, so we had to rearrange our plans to meet them the following day. They then damaged a large dresser because the guys that they had move it couldn't lift it properly to negotiate a staircase. Their guy's took pictures of the damage and told me someone would either fix it or pay for it to be fixed. Two weeks go by and I haven't heard from them, so I call. They say they have no pictures could I email them some pictures. They then told me that they would send someone to fix it the following week and then I didn't hear anything. Upon following up, their rep said that they would pay for the damage and that they had to submit it to their insurance company. Several weeks go by and I haven't received a check. I call again, they say they'll look into it. I'm now still trying to get them to return my calls in order to get the dresser fixed or a payment for the damage. Really bad service
I'm very disappointed in my treatment by Terri's PM. I had them move a number of large items in June. For one, they didn't show up the day they were suppose to, so we had to rearrange our plans to meet them the following day. They then damaged a large dresser because the guys that they had move it couldn't lift it properly to negotiate a staircase. Their guy's took pictures of the damage and told me someone would either fix it or pay for it to be fixed. Two weeks go by and I haven't heard from them, so I call. They say they have no pictures could I email them some pictures. They then told me that they would send someone to fix it the following week and then I didn't hear anything. Upon following up, their rep said that they would pay for the damage and that they had to submit it to their insurance company. Several weeks go by and I haven't received a check. I call again, they say they'll look into it. I'm now still trying to get them to return my calls in order to get the dresser fixed or a payment for the damage. Really bad service