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Terry J. Burpo D.M.D. P.C.

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Terry J. Burpo D.M.D. P.C. Reviews (1)

I WAS PROMISED A PERMANANT DENTURE THAT FITS AND THE DENTIST REFUSES TO PROVIDE IT.
APPROXIMATELY 15 MONTHS AGO I WENT FOR MY FIRST VISIT AT CRANE FAMILY DENTAL. I WAS TOLD THAT MY TOP TEETH COULD NOT BE SAVED AND THAT A DENTURE WOULD BE MY BEST OPTION. I WAS TOLD THAT A MOLD WOULD BE MADE AND I WOULD RECEIVE MY TEMPORARY DENTURE A SHORT TIME AFTER THE EXTRACTION OF MY TEETH AND THEN AFTER 6-9 MONTHS, WHEN THE SWELLING IN MY GUMS HAD SUBSIDED, I WOULD BE REFITTED FOR MY PERMANANT DENTURE. I HAVE BEEN BACK MANY TIMES SINCE THE EXTRACTION FOR "ADJUSTMENTS". I HAVE TOLD THE DENTIST FROM THE BEGINNING THAT THE TEETH DO NOT FIT PROPERLY, THAT I CANT EAT AND THAT THE DENTURE KEEPS FALLING OUT. I HAVE MADE 2 APPOINTMENTS AFTER A YEAR HAS PASSED TO GET MY NEW MOLD MADE FOR MY PERMANANT DENTURE, WITH NO SUCCESS. NOW THE DENTIST OFFICE IS TRYING TO SAY THAT THE FIRST DENTURE THEY MADE IS THE PERMANANT DENTURE. THIS IS NOT WHAT WAS PROMISED. THEY PROMISED THEY WOULD DO EVERYTHING POSSIBLE TO ENSURE CUSTOMER SATISFATION. THIS EXPERIENCE HAS BEEN ANYTHING OTHER THAN SATISFYING. FIRST OFF, AFTER EXTRACTING MULTIPLE TOP TEETH, I WAS SENT HOME WITH A VERY MINUTE AMOUNT OF PAIN MEDICINE AND WHEN I ASKED FOR A FEW MORE PILLS, I WAS TREATED LIKE A DRUG SEEKER. THE DENTIST SAID IT WAS CUSTOMARY TO JUST TAKE OVER THE COUNTER PAIN RELIEVERS. I HAVE SPOKE WITH OTHER DENTIST/ORAL SURGEONS SINCE THEN THAT WOULD NOT CONSIDER THIS NORMAL STANDARD OF CARE. INSTEAD OF GETTING SOME UNDERSTANDING, I WAS LEFT TO SUFFER IN AGONY. THIS WAS THE FIRST PROBLEM AFTER THE EXTRACTION. THE SECOND PROBLEM WAS A PUNCTURE TO MY SINUS THAT STILL HAS NOT HEALED! I CONTINUE TO HAVE PAIN AT THE PUNCTURE SITE. THEN THIRDLY, THERE HAS BEEN THIS BIG RUN AROUND TRYING TO GET MY PERMANANT DENTURE THAT WAS PROMISED. MY WIFE, WHO HAS BEEN A REGISTERED NURSE FOR OVER 10 YEARS, WAS WITH ME ON MULTIPLE OCCASSIONS WHEN THESE PROMISES WERE MADE BY THE ENTIRE STAFF. ONCE THEY RECEIVED THEIR INSURANCE PAYMENT AND THE VAST MAJORITY OF OUR CO-PAYMENT PORTION, THE STORY ALL CHANGED, STATING THEY NEVER SAID THERE WOULD BE A SECOND PERMANANT DENTURE AND ALL CUSTOMER SERVICE WENT OUT THE WINDOW! ANOTHER COMPLAINT IS THAT ALTHOUGH I WAS DIAGNOSED WITH A CAVITY , IT TOOK THEM OVER 8 MONTHS TO FILL IT. I DONT THINK IT WOULD HAVE EVER BEEN FILLED, HAD IT NOT BEEN FOR ME TO CONTINUE TO ASK WHEN THE CAVITY WAS GOING TO BE FILLED. I SIMPLY WANT WHAT I PAID FOR AND WHAT I WAS PROMISED!!

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Description: Dentists

Address: Crane, Missouri, United States, 65633

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