Terry Mills Construction, LLC

We are no longer carrying Wedgwood and WaterfordThe order was canceled and nothing has been charged to the customer's cardI apologize for the confusion but this is the statusWe have some items from Waterford/Wedgwood and are currently updating the websiteWe do not have these items available and have canceled the order.Sincerely,DinnerwareEtc.com

We will be more than happy to credit the customer for $39.oo but will not pay for ths hipping as they never contacted us to return and the charge is outrageousPlease advise

The order was canceled and nothing was charged to the customer's credit card.Sincerely,www.DinnerwareEtc.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business said that my order would be shipped on 10/and tracking information sent to me the same day It is now 10/and I have not received any shipping confirmation, tracking information, or communication of any kind from the business
Regards,

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is simply not true, on several counts(1) The business never emailed us about no longer dealing with WedgwoodThe last email from Mr*** was on 6/11/and stated that they expected to have the order shipped by 6/(2) The company's web site shows the order is still pending(3) More importantly, it is not true that DinnerwareEtc has stopped dealing with WedgwoodTheir web site home page (http://www.dinnerwareetc.com) features the Wedgwood logo and a top-level category for WedgwoodThey offer many different styles of Wedgwood china (http://www.dinnerwareetc.com/wedgwood-china.html), listing more than items in the Renaissance Gold pattern (http://www.dinnerwareetc.com/wedgwood-renaissance-gold.html) including the specific 10-inch serving bowl that we ordered (http://www.dinnerwareetc.com/5-c1021-2217.html#.VaAEHf_bJ_M)There is NO indication that Wedgwood items are discontinued or out of stock, even if the customer clicks to order and check outIt is not clear why this business continues to try to sell these products but then refuses to communicate or to deliver the products ordered
Regards,

I’m trying to amend the complaint I made to you concerning Dinnerware Etc.  They have final shipped the product we order twenty-five days after the order was submitted.
 
But they shipped it after we requested they cancel the order.  We requested that in writing to them, but the...

next day, they sent an e-mail saying the product was shipping that day.
 
I want to be fair to them, they finally did ship the product, although only after we cancelled the order because we tried to reach them by phone but the number listed had been disconnected.
 
[redacted]
Portland, Oregon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here is the proof which are email I sent. So you need pay for shipping fee.

We had emailed this customer that we are no longer dealing with Wedgwood and we had canceled the order. The order has been canceled and nothing was charged to the customer.Sincerely,[redacted]

This order was canceled and nothing has been charged to the customer's credit card.Sincerely,DinnerwareEtc.com

We are no longer carrying Wedgwood and Waterford. The order was canceled and nothing has been charged to the customer's card. I apologize for the confusion but this is the status. We have some items from Waterford/Wedgwood and are currently updating the website. We do not have these items available and have canceled the order.Sincerely,DinnerwareEtc.com

Two of these items were on backorder but are now available. We will have the order shipped complete on 10/13 and will send a tracking number via email.Sincerely,DinnerwareEtc.com