Over my life I have moved across the country twice and have experienced many regional and local moves What thrilled me with Terry Moving is that Mark responded immediately to my inquiry and was able to arrange a pick up – and delivery that was perfect He accommodated the narrowness of my gated community by utilizing a smaller truck and the crew was incredible The crew was conscientious with wrapping and furniture protection, efficient and was attentive to my wishes The delivery crew was also prompt, efficient and set and reassembled all my furniture Efficient, thorough, attentive, prompt all at a most reasonable price… “Thanks” – Mark to you and your crew!
Revdex.com: This is the initial response to my email to the business:" [redacted] the move went hours which is hours longer then estimated at $per hour That's why it was $moreWe had to give a best guess not knowing what was in San DiegoWe only charged for the hours workedThen as you know, we let you work on the floor for a week to go thru all your stuffI thought I was going to move your home in Mission Viejo and would like to work with you therePlease advise how you feel about this and get back to me[redacted] ***"Although he forwarded this explanation, I STILL did not receive any sort of paperwork reflecting this event or transactionI therefore filed a complaint with the Public Utilities Commission and my credit card company.I received this message from [redacted] *** on 12/1/14, in which he states that he has refunded the overpayment and he forwarded a receipt for thatHowever that refund has still not appeared in my accountI'll keep watching for it; perhaps the transaction takes a few daysI have a receipt for the $depositBut I STILL have received NOTHING that reflects the remainder of the funds I paid for this move (which should be $840)I have requested this multiple times, and it's unacceptable that I must ask and ask again for the basic paperwork that I should receive as a matter of course from a properly run business.So, I will continue to watch for my refund in my account and for the proper paperwork to arrive from [redacted] Regards, [redacted]
I have used Terry Moving on occasions, including moving my daughter to Las VegasI would recommend his services without exceptionHis staff is courteous, punctual, and takes great care and pride in their workHas it always been perfect? That'd be foolish to think soBut whenever there's been any differences, Terry worked very closely to reach an equitable arrangement Again, I would recommend his movings and storage services without exception
[redacted] this is the 1st I have heard I have heard of thisI am happy to review your bill and if we are in error will refund the $Please contact me at your earliest convenienceWe want you happy [redacted] ***
One of the employees, [redacted] , came to our house to give an estimate which I appreciated so there were no miscommunication about extent of workPrice was very competitive and we decided to go with themGuys packed up items well and were very careful with our belongingsA few marks on the wall or carpet but I do believe it was less than if I had done it ourselvesBoxes labeled well and delivered into the correct locations at new house
Hello all this is [redacted] *** owner of Terry Moving and Storage incWhen I first received this complaint I was in [redacted] visiting family for Thanksgiving [redacted] complaint alleged we did not respond to her emails about a difference of $charged to the card she gave to pay for her movePlease see her statement concerning this after we did an email search showing no emails came from her"Hi ***, My emails to you went astray because the return address on yours was a "no-reply" address(attached) I'm very busy; we don't need to talkPlease refund the amount I was overcharged and forward to me the paperwork I should have received Regards,***So the first time I was made aware of this was on November 25th while on vacation and I still respondedIn fact I emailed her, called her and text her several times as she posted earlierShe was never overcharged, but rather paid for the hours workedBe that as it may, in good faith I went ahead and refunded her concerned amount on the card she gave for paymentI emailed her a copy of that refund receipt and the credit which can take two business days should be on her credit card account [redacted] received from me personally a copy of the bill of lading that we both signed when I saw prior to the move from San DiegoWe went out of our way to accommodate [redacted] with access to her storage and free dumping in our commercial trash binsAt this time Terry Moving and Storage considers the matter closed and settled Cordially [redacted] ***
Over my life I have moved across the country twice and have experienced many regional and local moves What thrilled me with Terry Moving is that Mark responded immediately to my inquiry and was able to arrange a pick up – and delivery that was perfect He accommodated the narrowness of my gated community by utilizing a smaller truck and the crew was incredible The crew was conscientious with wrapping and furniture protection, efficient and was attentive to my wishes The delivery crew was also prompt, efficient and set and reassembled all my furniture Efficient, thorough, attentive, prompt all at a most reasonable price… “Thanks” – Mark to you and your crew!
Revdex.com: This is the initial response to my email to the business:" [redacted] the move went hours which is hours longer then estimated at $per hour That's why it was $moreWe had to give a best guess not knowing what was in San DiegoWe only charged for the hours workedThen as you know, we let you work on the floor for a week to go thru all your stuffI thought I was going to move your home in Mission Viejo and would like to work with you therePlease advise how you feel about this and get back to me[redacted] ***"Although he forwarded this explanation, I STILL did not receive any sort of paperwork reflecting this event or transactionI therefore filed a complaint with the Public Utilities Commission and my credit card company.I received this message from [redacted] *** on 12/1/14, in which he states that he has refunded the overpayment and he forwarded a receipt for thatHowever that refund has still not appeared in my accountI'll keep watching for it; perhaps the transaction takes a few daysI have a receipt for the $depositBut I STILL have received NOTHING that reflects the remainder of the funds I paid for this move (which should be $840)I have requested this multiple times, and it's unacceptable that I must ask and ask again for the basic paperwork that I should receive as a matter of course from a properly run business.So, I will continue to watch for my refund in my account and for the proper paperwork to arrive from [redacted] Regards, [redacted]
I have used Terry Moving on occasions, including moving my daughter to Las VegasI would recommend his services without exceptionHis staff is courteous, punctual, and takes great care and pride in their workHas it always been perfect? That'd be foolish to think soBut whenever there's been any differences, Terry worked very closely to reach an equitable arrangement Again, I would recommend his movings and storage services without exception
[redacted] this is the 1st I have heard I have heard of thisI am happy to review your bill and if we are in error will refund the $Please contact me at your earliest convenienceWe want you happy [redacted] ***
One of the employees, [redacted] , came to our house to give an estimate which I appreciated so there were no miscommunication about extent of workPrice was very competitive and we decided to go with themGuys packed up items well and were very careful with our belongingsA few marks on the wall or carpet but I do believe it was less than if I had done it ourselvesBoxes labeled well and delivered into the correct locations at new house
Hello all this is [redacted] *** owner of Terry Moving and Storage incWhen I first received this complaint I was in [redacted] visiting family for Thanksgiving [redacted] complaint alleged we did not respond to her emails about a difference of $charged to the card she gave to pay for her movePlease see her statement concerning this after we did an email search showing no emails came from her"Hi ***, My emails to you went astray because the return address on yours was a "no-reply" address(attached) I'm very busy; we don't need to talkPlease refund the amount I was overcharged and forward to me the paperwork I should have received Regards,***So the first time I was made aware of this was on November 25th while on vacation and I still respondedIn fact I emailed her, called her and text her several times as she posted earlierShe was never overcharged, but rather paid for the hours workedBe that as it may, in good faith I went ahead and refunded her concerned amount on the card she gave for paymentI emailed her a copy of that refund receipt and the credit which can take two business days should be on her credit card account [redacted] received from me personally a copy of the bill of lading that we both signed when I saw prior to the move from San DiegoWe went out of our way to accommodate [redacted] with access to her storage and free dumping in our commercial trash binsAt this time Terry Moving and Storage considers the matter closed and settled Cordially [redacted] ***