Please note the tone of the response the president directed used on the credit receipt mailed to meI received it on 3/3/I simply wanted my money back when the part I ordered for my toilet repair would not work for my toiletThe description and photo on their website said it wouldI regret
that I had to essentially, harass this company for a refund that could have been handled in a much more pleasant and courteous mannerThey repeatedly refused to refund the shipping and handling charges which I paid to have it delivered from them to me, initially refunding me only the price of the itemCrazy thing is, the Part was $and the shipping and handling I paid to receive it was over $Furthermore, it cost me over $at the UPS STORE to ship it back to them to recover my $With the second added credit to my MasterCard, of $15.00, the issue is essentially settled, however I believe their refund policy is anything but customer friendly, and there is a hidden message it their slogan, "customer satisfaction is our DESIRE" I find the choice of the word, DESIRE, interesting and not definiteThank you for your assistance in this manner, ***
Please note the tone of the response the president directed used on the credit receipt mailed to meI received it on 3/3/I simply wanted my money back when the part I ordered for my toilet repair would not work for my toiletThe description and photo on their website said it wouldI regret
that I had to essentially, harass this company for a refund that could have been handled in a much more pleasant and courteous mannerThey repeatedly refused to refund the shipping and handling charges which I paid to have it delivered from them to me, initially refunding me only the price of the itemCrazy thing is, the Part was $and the shipping and handling I paid to receive it was over $Furthermore, it cost me over $at the UPS STORE to ship it back to them to recover my $With the second added credit to my MasterCard, of $15.00, the issue is essentially settled, however I believe their refund policy is anything but customer friendly, and there is a hidden message it their slogan, "customer satisfaction is our DESIRE" I find the choice of the word, DESIRE, interesting and not definiteThank you for your assistance in this manner, ***