Complaint ID# 11790950 On October 22, 2016 at 7:13 we towed the above vehicle, (take notice of time towed at top of first picture) this vehicle was towed from what is commonly known as the CVS parking lot. There are seven spots within this parking lot that are owned by Ellis which at the time Ellis brothers was closed to the public but their delivery vans were still out on route.q this is where they park when they return, there are approximately seven of the signs on the wall right in front of the parking spots. There are also in the same parking lot 19 no parking signs. Parking for CVS pharmacy only This whole parking lot is constantly being used by students to go to the bars with in the city thereby choking out the CVS customers right to park . Also that night there was a hockey game which intensifies the problem . Before towing any cars CVS Announces over the loudspeaker that they will be towing cars. [redacted] Nor CVS are limited time parking, parking is provided for current shoppers only. As the consumers father stated she was parked there at 6:30 we towed the car at 7:15 the automobile was picked up at 8:17, almost 2 hour gap. The bill is Marked tow zone at least twice, The Driver of the car was informed if she was broke down that the insurance company might pay for it which she agreed to(won't happen again) The bill was overwritten By one of our drivers (owner states broken down! )Insurance fraud was not committed By our company. And only would have been committed by the owner of the vehicle if the bill was turned in to the insurance company, for which they would call us and our response would have been we do not know if it was disabled. This is a 24 hour no parking zone this particular vehicle was towed from the last picture Seen. Unfortunately there will be no refund offered and furthermore our drivers will mark tow zone and leave it as it is no matter what the excuse Thank you
Complaint ID# 11790950 On October 22, 2016 at 7:13 we towed the above vehicle, (take notice of time towed at top of first picture) this vehicle was towed from what is commonly known as the CVS parking lot. There are seven spots within this parking lot that are owned by Ellis which at the time Ellis brothers was closed to the public but their delivery vans were still out on route.q this is where they park when they return, there are approximately seven of the signs on the wall right in front of the parking spots. There are also in the same parking lot 19 no parking signs. Parking for CVS pharmacy only This whole parking lot is constantly being used by students to go to the bars with in the city thereby choking out the CVS customers right to park . Also that night there was a hockey game which intensifies the problem . Before towing any cars CVS Announces over the loudspeaker that they will be towing cars. [redacted] Nor CVS are limited time parking, parking is provided for current shoppers only. As the consumers father stated she was parked there at 6:30 we towed the car at 7:15 the automobile was picked up at 8:17, almost 2 hour gap. The bill is Marked tow zone at least twice, The Driver of the car was informed if she was broke down that the insurance company might pay for it which she agreed to(won't happen again) The bill was overwritten By one of our drivers (owner states broken down! )Insurance fraud was not committed By our company. And only would have been committed by the owner of the vehicle if the bill was turned in to the insurance company, for which they would call us and our response would have been we do not know if it was disabled. This is a 24 hour no parking zone this particular vehicle was towed from the last picture Seen. Unfortunately there will be no refund offered and furthermore our drivers will mark tow zone and leave it as it is no matter what the excuse Thank you