Dear Revdex.com/[redacted]), Although the circumstances are very unfortunate, we do not feel we have acted unfairly, irresponsibly, or illegally. It is true that we did receive a signed contract from you and received the deposit by credit card. However, we did not agree to our terms and pricing. As we stated before, we had made an honest mistake and are not excited about that fact, but unfortunately the mistake did happen. Also, we did refund the deposit in full when we found out our mistake. It was in no way our intention to try to eliminate any competition by offering a lower bid; we do not run the business like this as we run our company honestly and ethically. Also, we do not feel we demanded additional funds and threaten to not perform. We did state that since we had discovered the mistake in our pre-check process we would have to charge more than we thought in order for us to agree to the contract and sign off on the line where we accept the proposal as a contract. As stated previously, we have our line item 2 and our signature line on the front of the contract state that an authorized RenCo, LLC signature is required in order to create an agreement; this was explained thouroughly in the previous correspondence. We do not feel we need our certification with Revdex.com revoked or degraded due to the nature of the events. We feel we did the right thing by discussing the mistake with you prior to us beginning or accepting the proposal by our production manager. However, we again are very disappointed to hear of your dissatisfaction with the experience you have had with our company. Sincerely,Eric L[redacted]
Dear Mr. [redacted],I am very disappointed to hear of your frustrations you have had with RENCO Roofing. As you know, we are currently in the process of working at your property now. We will stay in communication with you throughout the work and you will see that we will follow through with the steps...
we agreed upon. In the meantime, please contact us with any further questions. Sincerely,Eric L[redacted]
We have had multiple requests from [redacted] and [redacted] regarding their roof. In all occasions, we responded timely and professionally. It has been very difficult working with [redacted] because the conversations have been tense as she has hollered, cursed, taunted, and even “mooned” a couple of our guys on one...
occasion. We run a professional business and always make an effort to respond professionally even when answering to such difficult communications. We were called out on different occasions as [redacted] and [redacted] were having water dripping through their air conditioning air-return duct. We checked and double checked all our roofing and roof penetration seals and all appeared to be water-tight. At some point, we did a water test to determine the source of the leak. At that time we found the leak to be coming from the air conditioning duct work and showed [redacted] where the leak was and that he would need to get it sealed in order to prevent future leaks. Recently, we received another call along with multiple Facebook messages indicating that their a/c air return was dripping water again. At this time, we reminded [redacted] with a phone call that it was still his duct work and he admitted that he never did anything with the duct to prevent leaks. He mentioned that he would get it sealed and would follow up with us if it leaked in the future. Since the roof work is not leaking or inadequate and we have always responded to our customer in a timely fashion, we feel that this complaint should be marked as beyond purview of the Revdex.com.
Dear Revdex.com/[redacted]), Although the circumstances are very unfortunate, we do not feel we have acted unfairly, irresponsibly, or illegally. It is true that we did receive a signed contract from you and received the deposit by credit card. However, we did not agree to our terms and pricing. As we stated before, we had made an honest mistake and are not excited about that fact, but unfortunately the mistake did happen. Also, we did refund the deposit in full when we found out our mistake. It was in no way our intention to try to eliminate any competition by offering a lower bid; we do not run the business like this as we run our company honestly and ethically. Also, we do not feel we demanded additional funds and threaten to not perform. We did state that since we had discovered the mistake in our pre-check process we would have to charge more than we thought in order for us to agree to the contract and sign off on the line where we accept the proposal as a contract. As stated previously, we have our line item 2 and our signature line on the front of the contract state that an authorized RenCo, LLC signature is required in order to create an agreement; this was explained thouroughly in the previous correspondence. We do not feel we need our certification with Revdex.com revoked or degraded due to the nature of the events. We feel we did the right thing by discussing the mistake with you prior to us beginning or accepting the proposal by our production manager. However, we again are very disappointed to hear of your dissatisfaction with the experience you have had with our company. Sincerely,Eric L[redacted]
Dear Mr. [redacted],I am very disappointed to hear of your frustrations you have had with RENCO Roofing. As you know, we are currently in the process of working at your property now. We will stay in communication with you throughout the work and you will see that we will follow through with the steps...
we agreed upon. In the meantime, please contact us with any further questions. Sincerely,Eric L[redacted]
We have had multiple requests from [redacted] and [redacted] regarding their roof. In all occasions, we responded timely and professionally. It has been very difficult working with [redacted] because the conversations have been tense as she has hollered, cursed, taunted, and even “mooned” a couple of our guys on one...
occasion. We run a professional business and always make an effort to respond professionally even when answering to such difficult communications. We were called out on different occasions as [redacted] and [redacted] were having water dripping through their air conditioning air-return duct. We checked and double checked all our roofing and roof penetration seals and all appeared to be water-tight. At some point, we did a water test to determine the source of the leak. At that time we found the leak to be coming from the air conditioning duct work and showed [redacted] where the leak was and that he would need to get it sealed in order to prevent future leaks. Recently, we received another call along with multiple Facebook messages indicating that their a/c air return was dripping water again. At this time, we reminded [redacted] with a phone call that it was still his duct work and he admitted that he never did anything with the duct to prevent leaks. He mentioned that he would get it sealed and would follow up with us if it leaked in the future. Since the roof work is not leaking or inadequate and we have always responded to our customer in a timely fashion, we feel that this complaint should be marked as beyond purview of the Revdex.com.