Terry's Roofing

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe business has provided a refund for the oil change

How do you close it after days?? I had left vm with company Daniele who left me a message but who has yet to call backBut you gave the business from septuntil nov to respond? How is this fair?i sent you the txts with door agreements the guy we bought from had agreed toAnd still nothing! I work alot and have kids to run from sport to sport with an active duty husbandI have tried calling left messageshad call while at work but wasnt because of messages it was for this Revdex.com case.? When calling back n leavin her a vmI never spoke with herWhat do I do? Very dishonest company .sad when your own employees agree the vehicle had too many problems and txt me that they were looking to take it back and put mw in something elseNever heard a word afterDo those messages not stand for an agreement? Thank you

I am rejecting this response because: I spent time over the phone being told this was not your service departments problem so why would I bring the car in they already said they were not going to do anything about itWould they have even looked at the car since it had been past days and with the battery I was told it was checked and was new when I purchased the carThat proved not to be correct either, all I want is an explanation as to why he car was sold with the left passenger brake not connected to the car it does not even move when the brake is appliedI've seen this with the tire off myself!! Please explain!
Regards,
*** ***

Our Service Department will reach out to the Acura Factory Rep to discuss the customer's concerns/suggestionsIn the meantime, please have the customer contact the Service Manager Bill L*** at ###-###-#### to arrange the reimbursement.?

From: Danielle B[mailto:***]? Sent: Monday, August 08, 11:AMTo: Subject: Revdex.com Complaint ID # ***Hello,Our office attempted to submit the dealership's response online last week and unfortunately, the submission did not go throughWe attempted again this
morning, with no luck as wellPlease see the dealership's response below regarding complaint ID # ***Please contact our office at ###-###-#### if you have any additional questionsThank you.In regards to Complaint ID #***, after speaking with Bill L*** (Lindsay Acura Service Department Manager), the customer's father initially pick up and paid for the vehicle service bill, along with the bill, the customer's father received a copy of the Vehicle Health Inspection/Technician's AnalysisIf the customer has any additional questions, he may contact the Service Bill L*** at ###-###-####Danielle B***Executive AssistantLindsay Acura ? Lindsay Hondap###-###-####? f#-###-####

Good afternoon,In reference to *** *** complaint, we were notified as of Monday? morning, November 20, 2017, that this purchase was already finalized and? fundedAny coupons, discounts, promotions, etc., must be presented prior to sales negotiationsIf the customer has any questions,
she may contact ###-###-#### and speak to MrMark G*** (New Car Sales Manager).Thank you,*Danielle B***Executive Assistant**Lindsay Acura **Lindsay ***p###-###-#### **f#-###-####*

I am rejecting this response because:? Customer need to be aware of this Dealership and how they handle their reponses back to Customers.? I was told by the Service Department Manager and Owner to "Suck It Up" in a polite version.My vehicle was left with the Service Department at Lindsay Acura.? My first incident as explained in the original complaint stated " Right Rear Passenger Door Damaged"? vehicle was damaged during oil change/tire rotation and vehicle never left the premises of Lindsay Acura Service Department by me - the owner of the vehicle.? ? The second incident occurred during oil change/tire rotation and other service issues.? The vehcile was inspected by Night Service Manger and Service Advisor before leaving the vehicle in the care of Lindsay Acura no damages where noted at that time.? On pick up of vehicle the windshield had a large crack from the top to about half way mid point of mirror.? The vehicle was inspected again by the same two people and will provide names if needed.? ? The Right Rear Passenger Door did not have any damages noted at this time.? The vehicle was left in again in the care of Lindsay Acura Service Department for the repairs of the windshield.? Upon returning the vehicle was inspected again and at this time was noted by the owner "myself" and Night Service Manager.? In the same exact spot as the 1st originak incident.? How can you say this did not occur while this vehicle was left on your premises.? This vehicle never left the Lindsay Acura Service Department/Dealership.? ? For this Dealership to tell me that they do not know how these damages occurred and that I did these damages? is horrendous!? Now that I have vehicle that was damaged times by this facility? the vehicle has now decpreciated even more thanks to them.? This vehicle is only months old and since it is now considered a damaged vehicle they do not want to Buy Back the vehicle!As during dicussion with Night Service Manager and Emal sent I would like the Dealership to buy back the vehicle and pay off loan at full and that I would purchase a Acura MDX.? ? At this time as noted in the 1st paragraph I got told to "Suck It Up"? in a polite way!? ? This Extremely Poor Customer Service!Regards,
*** ***

In reference to Mrs***'s Revdex.com complaint, please see the attached Buyer's Guide that the customer signed in reference to the Acura MDXThe customer purchased this vehicle As WarrantyPlease contact me at? ###-###-####? to further discuss.Thank you,?

I am rejecting this response because:  Customer need to be aware of this Dealership and how they handle their reponses back to Customers.  I was told by the Service Department Manager and Owner to "Suck It Up" in a polite version.My vehicle was left with the Service Department at Lindsay Acura.  My first incident as explained in the original complaint stated " Right Rear Passenger Door Damaged" vehicle was damaged during oil change/tire rotation and vehicle never left the premises of Lindsay Acura Service Department by me - the owner of the vehicle.   The second incident occurred during oil change/tire rotation and other service issues.  The vehcile was inspected by Night Service Manger and Service Advisor before leaving the vehicle in the care of Lindsay Acura no damages where noted at that time.  On pick up of vehicle the windshield had a large crack from the top to about half way mid point of mirror.  The vehicle was inspected again by the same two people and will provide names if needed.   The Right Rear Passenger Door did not have any damages noted at this time.  The vehicle was left in again in the care of Lindsay Acura Service Department for the repairs of the windshield.  Upon returning the vehicle was inspected again and at this time was noted by the owner "myself" and Night Service Manager.  In the same exact spot as the 1st originak incident.  How can you say this did not occur while this vehicle was left on your premises.  This vehicle never left the Lindsay Acura Service Department/Dealership.   For this Dealership to tell me that they do not know how these damages occurred and that I did these damages is horrendous!  Now that I have vehicle that was damaged 3 times by this facility the vehicle has now decpreciated even more thanks to them.  This vehicle is only 6 months old and since it is now considered a damaged vehicle they do not want to Buy Back the vehicle!As during dicussion with Night Service Manager and Emal sent I would like the Dealership to buy back the vehicle and pay off loan at full and that I would purchase a 2018 Acura MDX.   At this time as noted in the 1st paragraph I got told to "Suck It Up"  in a polite way!  This Extremely Poor Customer Service!Regards,
[redacted]

Attempted to contact customer via phone today to follow up. Upon review of the customer's complaint submitted, the vehicle was purchased "as-is". Customer stated in the initial complaint that she and her husband purchased an extended warranty.  In reference to the customer's question regarding...

the interest rate: the lower rate from the bank was for the lower mileage vehicle that the salesperson showed to the customer, however, the customer decided to purchase the higher mileage vehicle. The interest rate increased via the bank due to the higher mileage on the vehicle that the customer chose to purchase. Unfortunately, the dealership does not determine the interest rate on vehicle loans, but this is rather the bank's deciding factor in interest rate.  Awaiting the customer's return call to further discuss.  Thank you.

Per the Acura Service Manager (Bill L[redacted]) he reviewed the work order for the check engine light on RO#[redacted], normally there is a $120.00 charge for diagnosis, in which the service department did not charge the customer. Also, there were two failures from the diagnosis, which the customer brought...

the Jeep back to the service department to have one part replaced, which was an evap detector, totaling $121.81 (this was the most economical way to resolve, first). There has not been any additional charges to the client to diagnose, based on the last visit from 9/6/17. The next step is to replace the evap canister, which will cost $339.40 plus tax. Lindsay Acura Service department is willing to offer the customer A 50/50 cost split as a one-time goodwill gesture. The customer’s out of pocket cost will be $182.43. Please have customer contact the service department to schedule a service appointment.

How do you close it after 11 days?? I had left vm with company Daniele who left me a message but who has yet to call back. But you gave the business from sept16 until nov to respond? How is this fair?i sent you the txts with door agreements the guy we bought from had agreed to. And still nothing! I work alot and have kids to run from sport to sport with an active duty husband. I have tried calling left messages. had 1 call while at work but wasnt because of messages it was for this Revdex.com case.  When calling back n leavin her a vm. I never spoke with her. What do I do? Very dishonest company .sad when your own employees agree the vehicle had too many problems and txt me that they were looking to take it back and put mw in something else. Never heard a word after. Do those messages not stand for an agreement? Thank you

Please advise the customer that after speaking with the Service Manager and the Acura Factory Rep, the customer's refund in question will not be processed in a physical check form (this is per the Acura Factory Rep and their policy) However, the customer's next oil change will be free, at no cost to...

him.  If the customer has any questions, please feel free to contact Bill L[redacted] (Acura Service Manager) at ###-###-####. Thank you.

Good afternoon,In reference to [redacted] complaint, we were notified as of Monday morning, November 20, 2017, that this purchase was already finalized and funded. Any coupons, discounts, promotions, etc., must be presented prior to sales negotiations. If the customer has any questions,...

she may contact ###-###-#### and speak to Mr. Mark G[redacted] (New Car Sales Manager).Thank you,*Danielle B[redacted]Executive Assistant**Lindsay Acura **Lindsay [redacted]p. ###-###-#### **f. ###-###-####*

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The business has provided a refund for the oil change.

I am rejecting this response because:
I am only rejecting in order to respond at this point we've given the van back to the financing company; but not before having the car inspected, it seems the car was in a major accident and had several pieces replaced including the hood and rear bumper which were not original parts. We also asked that the brake system be looked at again; as we wanted to make sure what we were saying was true; which it was but at this point its neither here nor there the Lindsay family of dealerships has left a poor taste in my mouth. With exception to Ms. Tabitha B[redacted] who was impeccable to say the least!! I'm glad to say that we have a new car with working brakes and we are not worried about having to have them fixed every six months!! Thank you for selling us a car and teaching us a most valuable lesson that we will not soon forget!!
Regards,
[redacted]

I am rejecting this response because: I spent time over the phone being told this was not your service departments problem so why would I bring the car in they already said they were not going to do anything about it. Would they have even looked at the car since it had been past 30 days and with the battery I was told it was checked and was new when I purchased the car. That proved not to be correct either, all I want is an explanation as to why he car was sold with the left passenger brake not connected to the car it does not even move when the brake is applied. I've seen this with the tire off myself!! Please explain!
Regards,
[redacted]

From: Danielle B. [mailto:[redacted]] Sent: Monday, August 08, 2016 11:11 AMTo: Subject: Revdex.com Complaint ID # [redacted]Hello,Our office attempted to submit the dealership's response online last week and unfortunately, the submission did not go through. We attempted again this...

morning, with no luck as well. Please see the dealership's response below regarding complaint ID # [redacted]. Please contact our office at ###-###-#### if you have any additional questions. Thank you.In regards to Complaint ID #[redacted], after speaking with Bill L[redacted] (Lindsay Acura Service Department Manager), the customer's father initially pick up and paid for the vehicle service bill, along with the bill, the customer's father received a copy of the Vehicle Health Inspection/Technician's Analysis. If the customer has any additional questions, he may contact the Service Bill L[redacted] at ###-###-####Danielle B[redacted]Executive AssistantLindsay Acura  Lindsay Hondap. ###-###-#### f. ###-###-####