Terry's Route 50 Super Lot, Inc.

The basic facts as stated in the complaint referenced above are correct. Complainant did purchase a 2012 Dodge Journey SXT from us on January 12, 2016 which had 66633 miles at that time.Our Pre-Sale Inspection and New York State Inspection records indicate that a Front End Alignment wasperformed...

prior to purchase. Other repairs were performed at that t ime as well which do not seem tobe related to the complaint at hand.Complainant returned to Terry's Rte 50 Superlot on February 3, 2016 with 67,656 miles at which time an inoperative rear window defroster was the only complaint which was fixed at no charge eventhough it wasn't a covered item under either the NYS Used Vehicle Limited Warranty nor the Warranty Solutions brand "3-Star Plus" Extended Warranty.Complainant returned again to Terry's Rte 50 Superlot on May 27, 2016 with 72114 miles on the vehicle at that time complaining that her rear tires were excessively worn . We checked the ti res and found them worn, but NYS Inspection legal. We continued further diagnosis and found that the rear alignment specifications were beyond factory tolerance and recommended to Complainant that the rear tires be replaced and that the Rear suspension settings be returned to factory settings. Since the vehicle had no warranty protection which would cover the repairs, we offered to perform the repairs at no charge and sell Complainant two (2) rear tires at our cost. Complainant refused to pay any portion of the needed repairs and insisted that we were somehow defrauding her. Rejecting that accusation, we continued the offer of two new rear tires at our cost and no charge rear suspension alignment for 30 days. Complainant did not accept our offer.We will re-extend the offer to Complainant for another 30 days from the date of this letter of two new rear tires, including mounting and balancing at no charge, and a "Rear End Alignment" at no charge, as long as Complainant pays our cost for the tires selected.