[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customer will receive the $50 gift card & we sincerely apologize for the misunderstanding. Our GM retrained the Sales Managers regarding the specific qualifications & program requirements of this Toyota mailer; we do not want this mistake to occur again. Our GM contacted [redacted]...
[redacted] yesterday, & apologized for her frustration. We appreciate her business & also offered her pick-up / drop-off service for any future vehicle services.Thank you for your time, and consideration regarding this matter,Scott R[redacted] COO/VP
We apologize for the inconvenience. After investigating your concerns, you are 100% correct! The day you serviced your vehicle was Ms. [redacted] first day on the job, and she made an error. Service Director [redacted] spoke to you today, 3/9/15 @11:15 am, and set-up an appointment....
The [redacted] tires have been ordered and will be installed on your vehicle. Again, sorry for the inconvenience and misunderstanding. We appreciate your business. Sincerely, [redacted], General Manager
Mr. [redacted], We apologize for your frustration, and any potential miscommunication. [redacted], and our Service Manager, [redacted], contacted you today; we will send someone to pick you up in [redacted]. Once here, Mr. [redacted] will explain the steps taken to try to assist...
you, and address your concerns regarding your [redacted]. We are trying to satisfy your concerns, and explore every avenue to address your transmission noise concerns. Your [redacted] Extra Care warranty is backed by [redacted]; therefore, they reimburse repair centers under the coverage. So we want to fix your vehicle if we can validate the problem. We would like to work in partnership with you, but ask that you stop threatening us online or through the Revdex.com. Thank you for your time and consideration.
We apologize to the [redacted] his frustration, but feel we have gone above and beyond to assist him. After over three weeks of ownership, and driving his preowned vehicle during winter weather,[redacted] came to the dealership complaining of a chip in the paint starting to...
rust.The size of the chip was compared to the size of a pen tip.As a gesture of goodwill on 1/29/18, we (Liberty Toyota) sent the vehicle to the body shop and had the spot repaired at no charge to [redacted]When [redacted] arrived to pick up his vehicle he noticed a piece of dirt in the paint and a fastener missing in the trunk areaWe then sent the vehicle back to wet sand the area and replace the fastener[redacted] picked up his vehicle on 2/15/18 and we have not had any contact from [redacted] sincePlease keep in mind we paid for a loaner vehicle and all repairs for [redacted] weeks after his purchase of a preowned vehicleBoth Sales Managers, Dave and or Rodney were in contact with [redacted] the entire process
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
resolved
The customer will receive the $50 gift card & we sincerely apologize for the misunderstanding. Our GM retrained the Sales Managers regarding the specific qualifications & program requirements of this Toyota mailer; we do not want this mistake to occur again. Our GM contacted [redacted]...
[redacted] yesterday, & apologized for her frustration. We appreciate her business & also offered her pick-up / drop-off service for any future vehicle services.Thank you for your time, and consideration regarding this matter,Scott R[redacted] COO/VP
We apologize for the inconvenience. After investigating your concerns, you are 100% correct! The day you serviced your vehicle was Ms. [redacted] first day on the job, and she made an error. Service Director [redacted] spoke to you today, 3/9/15 @11:15 am, and set-up an appointment....
The [redacted] tires have been ordered and will be installed on your vehicle. Again, sorry for the inconvenience and misunderstanding. We appreciate your business. Sincerely, [redacted], General Manager
Mr. [redacted], We apologize for your frustration, and any potential miscommunication. [redacted], and our Service Manager, [redacted], contacted you today; we will send someone to pick you up in [redacted]. Once here, Mr. [redacted] will explain the steps taken to try to assist...
you, and address your concerns regarding your [redacted]. We are trying to satisfy your concerns, and explore every avenue to address your transmission noise concerns. Your [redacted] Extra Care warranty is backed by [redacted]; therefore, they reimburse repair centers under the coverage. So we want to fix your vehicle if we can validate the problem. We would like to work in partnership with you, but ask that you stop threatening us online or through the Revdex.com. Thank you for your time and consideration.
We apologize to the [redacted] his frustration, but feel we have gone above and beyond to assist him. After over three weeks of ownership, and driving his preowned vehicle during winter weather,[redacted] came to the dealership complaining of a chip in the paint starting to...
rust.The size of the chip was compared to the size of a pen tip.As a gesture of goodwill on 1/29/18, we (Liberty Toyota) sent the vehicle to the body shop and had the spot repaired at no charge to [redacted]When [redacted] arrived to pick up his vehicle he noticed a piece of dirt in the paint and a fastener missing in the trunk areaWe then sent the vehicle back to wet sand the area and replace the fastener[redacted] picked up his vehicle on 2/15/18 and we have not had any contact from [redacted] sincePlease keep in mind we paid for a loaner vehicle and all repairs for [redacted] weeks after his purchase of a preowned vehicleBoth Sales Managers, Dave and or Rodney were in contact with [redacted] the entire process