They didn't fix phone after 3 times of taking it to them. They said they had never seen this problem yet didn't offer any money back go somewhere else.
To whom it may concern,We recently replaced the LCD and digitizer assembly on *** *** *** *** **? It was dropped off October 20th, We ordered in the part that day, which roughly takes a week to come inAfter receiving the part, we noticed that it came in damagedWhen we
noticed the problem, we contacted the customer to inform them of the problem and we ordered a new part to replace the damaged replacement LCD screenThe second replacement screen came in undamaged and was able to be installedDuring the testing phase, after installation, the phone started displaying a message, “BATTERY TO COLD TO CHARGE.” This is a known issue with the last two models of *** devicesIt can be caused by one of three things: The charge port, the battery, or softwareWe were able to get in a charge port quicker than the battery, so we ordered that part firstBatteries cannot be shipped overnightThe same day that we ordered the part, we contacted *** directly to speak to their technical support staff to see if it might be a software issue? *** informed us that the device in question was older than a year and its warranty had expired? Since the warranty was no longer valid, they would not discuss ways that the phone could be fixed? At that time, we were still waiting for the charge port to get inWe installed the new charge port, to no avail, as soon as it was receivedThat day, we ordered in a battery for the device, which would take an additional weekOne week later, the battery was installedThis also did not fix the issueWe were then down to one last option to fix the phone? We called in a friend who had a Galaxy that was still under warrantyWe used its identification number when we called *** so they would talk us through some trouble shooting*** agreed to speak with us about possible fixes for the deviceOne of those suggestions workedWhen the phone was back together and fully functional, with only its LCD replaced and the software correction from ***, we contacted the customer on November 15th, The phone had been in almost weeks, which is longer than we had originally anticipatedWe kept the customers informed through every step of the process, and apologized to the customer for the wait after every delayWith all of our repairs, we carry a one year manufacturer’s warranty on the parts installed and a craftsman’s warranty on the labor it takes to install themThis means that all the extra hardware and hours invested into diagnosing the issue did not add any additional charges for the customerShop rate is close to $per hour, and we had almost hours into figuring out a glitch in the *** systemAll the additional time was to solve a glitch not related to the LCD replacement*** *** *** came in later on the 15th to retrieve the phoneAs soon as they came into the store, they were noticeably upsetThe technician who had solved the issue tried to calm them down and explain, step by step, what had happened? I watched the cameras and saw first hand how she handled herself, and it was not pleasant to watch? She took a demeaning tone and used many curse words as she conveyed her anger about the situationDuring this time, there was a pre-teen and his father sitting in the waiting roomNo child should be exposed to an adult acting in that manner, and I do not believe that kind of behavior should be rewardedIt will not be hereIf both *** came into the store calm and composed, we would have done our best to accommodate any of their needs and requests, within reasonTheir behavior aside, we still provided quality service in the most timely manner possible, as well as fixed an unrelated issue for freeI believe we’ve upheld our obligation to the customer? ? Management Tesla’s Cellular Repair?
To whom it may concern,We recently replaced the LCD and digitizer assembly on *** *** *** *** **? It was dropped off October 20th, We ordered in the part that day, which roughly takes a week to come inAfter receiving the part, we noticed that it came in damagedWhen we
noticed the problem, we contacted the customer to inform them of the problem and we ordered a new part to replace the damaged replacement LCD screenThe second replacement screen came in undamaged and was able to be installedDuring the testing phase, after installation, the phone started displaying a message, “BATTERY TO COLD TO CHARGE.” This is a known issue with the last two models of *** devicesIt can be caused by one of three things: The charge port, the battery, or softwareWe were able to get in a charge port quicker than the battery, so we ordered that part firstBatteries cannot be shipped overnightThe same day that we ordered the part, we contacted *** directly to speak to their technical support staff to see if it might be a software issue? *** informed us that the device in question was older than a year and its warranty had expired? Since the warranty was no longer valid, they would not discuss ways that the phone could be fixed? At that time, we were still waiting for the charge port to get inWe installed the new charge port, to no avail, as soon as it was receivedThat day, we ordered in a battery for the device, which would take an additional weekOne week later, the battery was installedThis also did not fix the issueWe were then down to one last option to fix the phone? We called in a friend who had a Galaxy that was still under warrantyWe used its identification number when we called *** so they would talk us through some trouble shooting*** agreed to speak with us about possible fixes for the deviceOne of those suggestions workedWhen the phone was back together and fully functional, with only its LCD replaced and the software correction from ***, we contacted the customer on November 15th, The phone had been in almost weeks, which is longer than we had originally anticipatedWe kept the customers informed through every step of the process, and apologized to the customer for the wait after every delayWith all of our repairs, we carry a one year manufacturer’s warranty on the parts installed and a craftsman’s warranty on the labor it takes to install themThis means that all the extra hardware and hours invested into diagnosing the issue did not add any additional charges for the customerShop rate is close to $per hour, and we had almost hours into figuring out a glitch in the *** systemAll the additional time was to solve a glitch not related to the LCD replacement*** *** *** came in later on the 15th to retrieve the phoneAs soon as they came into the store, they were noticeably upsetThe technician who had solved the issue tried to calm them down and explain, step by step, what had happened? I watched the cameras and saw first hand how she handled herself, and it was not pleasant to watch? She took a demeaning tone and used many curse words as she conveyed her anger about the situationDuring this time, there was a pre-teen and his father sitting in the waiting roomNo child should be exposed to an adult acting in that manner, and I do not believe that kind of behavior should be rewardedIt will not be hereIf both *** came into the store calm and composed, we would have done our best to accommodate any of their needs and requests, within reasonTheir behavior aside, we still provided quality service in the most timely manner possible, as well as fixed an unrelated issue for freeI believe we’ve upheld our obligation to the customer? ? Management Tesla’s Cellular Repair?