Testa Construction Inc.

Dear Revdex.com,*** *** throughout the entire course of this installation was present right from day one/ minute one overseeing my installers throughout the course of this project (almost as if he was looking for errors) I can honestly say that *** *** is the most difficult customer I have ever dealt
with personally in the business for over years and running a high volume company that installs over projects per year with a near flawless record That being said all of *** ***s complaints in his Revdex.com review are a complete facadeUSA Home Improvement Solutions went above and beyond our contract to pacify *** *** throughout the course of his installation ie: furnishing new metal roofing panels that were not damaged, insulating pockets of windows, interior trim work of windows etc*** *** made it a daily practice to question our installers as they proceeded to install this project and would go as far as to question specifically why certain tools were not being utilized during certain portions of the installation process, when *** *** would not get the answer he was looking for he would contact our office to complain to the point that he contacted our office times during one day of installation The windows that *** *** is questioning may not operate as tight as he would want them to is due to the fact that *** *** has a custom made square window that was installed in an out of square opening in a home that was built plus years ago The only way that this issue maybe resolved would be to re frame *** ***s openings which was not part of our contract and would incur a large monetary expense, furthermore we contracted to furnish and install "replacement windows" not new construction windows In plus years we have never re framed an opening to install a replacement window In closing our company will not be servicing any issues for *** *** as there are no issues to service or remedy, this project has been completed in compliance to industry standards and I would personally accept the completion of this project in my own home Furthermore even if *** *** would be willing to monetarily compensate us to re frame the window that is of concern to him we would not, simply because I am of the opinion that no matter what or how you would re frame the windows *** *** would not be satisfied, as he made it quite clear to myself and my installers that he has been taken advantage of by other tradesmen and mechanics in his life I would also like to share that *** *** filed an executive complaint with *** *** who administered the 3rd party financing for this project, and effective July 21, they deemed that the project was satisfactory and that the dispute was closed and that *** *** will be receiving a letter in the mail to that effect I currently am in possession of this above said letter, if the Revdex.com would like a copy furnished to them I will be more then happy to accommodate them Any further questions please feel free to contact me direct toll free ***.SincereleyJason *S*General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the claim that several company employees looked at my window s in a bold fabrication as can be attested to by my friend that was present at the one visit to my homethe window screen on my bedroom window will not close since installationit has to be taped shut to keep bugs out.how can anyone claim that this is a industry standard installationi was not aware that the need of a licence was requireda new licensed estimate is forthcomingbottom linei was told there would be a walk through before the charge was made for the jobthat was part of the agreementevery aspect of the job was unprofessionalthere is a friend that is witness to all of my allegationsthe company new there were things wrong that is why no walk through was donethat is why the job was finished on a saturday and charged of the monday of that next weekmy bedroom screen still does not workthe windows are NOT installed according to the softlite windows printed instructionsthat is the factthe claim of industry standard installation is a cover storythe window installer after installing two windows wrong, stated he discovered a new way of installing the restif this was industry stand why the switch and yhe other windows are no betterall this was witnessed by my friend who I asked to come watch just so Cover Stories could be contested!
*** ***

Dear Revdex.com and **and *** ***,I apologize for the delay in our response to this matter, as I was out of town. With regard to the concerns of the leak in the roof, **and *** *** share a roof line with an adjoining home and it is a home that you would technically call " a double
house". At the time that the *** roof was replaced by our company the home with the adjoining roof line was vacant and according to the *** was a bank foreclosure and unoccupied. We had made several attempts post original install to rectify a leak that appeared to be coming in around a chimney that is shared by both homesThe other side of this chimney is on the side not owned by Mrand *** ***After the second service call within about months post installation we made a decision as a company and at no charge to **and *** *** to reflash the entire chimney even the side of the chimney that was not owned by **and *** ***. This seemed to remedy the situation as the re-flashing of the entire chimney both sides were done in December of with no further mention of more leaking. Upon further request, **and *** *** contacted our office January and did not like the "daylight" coming in from the vented ridge cap in the peak of the roof that they had contracted for and paid for and is clearly in print on their signed contract, so once again at no cost to **and *** *** with their consent we sealed the vented ridge cap with a spray foam insulation to eliminate the daylight. Upon returning to seal the ridge cap and rectify yet another leak around the chimney, our installation manager had discovered that the flashing that we had previously installed around the chimney had been compromised by a bank contracted roofer that had apparently installed a roof on the adjoining foreclosed homeIt has been made very clear to the *** that the leaks had originated from the adjoining home in addition to that, we informed the *** that the new chimney flashing as well as our sealant on the metal roof to the adjoining home had been compromised by the bank hired contractor. Once again we have no problem administering another attempt to rectify the *** concern with their leaking issue, it is simply a phone call to our office toll free to schedule an appointment free of charge. Our phone number is ###-###-####.SincerelyJason S*General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: this whole ordeal was a mistake We understood about the chimney leakThis however was a whole new area and our attic looks like stIf they had done like I told them the first time that I did not want a vent but they refusedAnd they filled it with yellow foam out of a can and it cannot be finished as another room.
Regards,
*** ***

Dear Revdex.com,*** *** throughout the entire course of this installation was present right from day one/ minute one overseeing my installers throughout the course of this project (almost as if he was looking for errors) I can honestly say that *** *** is the most difficult customer I have ever dealt
with personally in the business for over years and running a high volume company that installs over projects per year with a near flawless record That being said all of *** ***s complaints in his Revdex.com review are a complete facadeUSA Home Improvement Solutions went above and beyond our contract to pacify *** *** throughout the course of his installation ie: furnishing new metal roofing panels that were not damaged, insulating pockets of windows, interior trim work of windows etc*** *** made it a daily practice to question our installers as they proceeded to install this project and would go as far as to question specifically why certain tools were not being utilized during certain portions of the installation process, when *** *** would not get the answer he was looking for he would contact our office to complain to the point that he contacted our office times during one day of installation The windows that *** *** is questioning may not operate as tight as he would want them to is due to the fact that *** *** has a custom made square window that was installed in an out of square opening in a home that was built plus years ago The only way that this issue maybe resolved would be to re frame *** ***s openings which was not part of our contract and would incur a large monetary expense, furthermore we contracted to furnish and install "replacement windows" not new construction windows In plus years we have never re framed an opening to install a replacement window In closing our company will not be servicing any issues for *** *** as there are no issues to service or remedy, this project has been completed in compliance to industry standards and I would personally accept the completion of this project in my own home Furthermore even if *** *** would be willing to monetarily compensate us to re frame the window that is of concern to him we would not, simply because I am of the opinion that no matter what or how you would re frame the windows *** *** would not be satisfied, as he made it quite clear to myself and my installers that he has been taken advantage of by other tradesmen and mechanics in his life I would also like to share that *** *** filed an executive complaint with *** *** who administered the 3rd party financing for this project, and effective July 21, they deemed that the project was satisfactory and that the dispute was closed and that *** *** will be receiving a letter in the mail to that effect I currently am in possession of this above said letter, if the Revdex.com would like a copy furnished to them I will be more then happy to accommodate them Any further questions please feel free to contact me direct toll free ***.SincereleyJason *S*General Manager

Again, as it pertains to the screen in one of *** ***s windows Our windows are custom made from our manufacturer and they are perfectly square windows, *** ***s opening that this particular window was installed in is out of square *** *** was not charged to rebuild or re frame existing window openings therefore the screen is slightly out of square due to an out of square opening The soft lite manufacturers install manual is a guide line for an installer who has never installed a window or for an installer who would be re framing or building a new opening for new construction *** ***s application was for a replacement/retro fit installation and our completed project was performed to industry standards Any additional information please feel free to contact us at ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This problem will never be solved there is an answer for everything.  I don't understand why rain came in the vent area.. I did send pictures to another metal roofing company and they could not believe what my attic looked like.  My purpose in all of this is to let people know the workmanship of this company.  I can continue to go back and forth as long as needed to get this to the public  
Regards,
[redacted]

The vented ridge which was originally contracted and paid for is to allow ventilation to properly escape and allow the roof to breath, and is a standard practice in the roofing industry across the board (shingle or metal roofing). Regardless of whether the attic area is utilized or is going to be utilized for living space moot point, the vented ridge would be concealed by drywall and insulation if the [redacted] are going to finish this attic area. We have installed vented ridges on roofs with attic living spaces in many homes especially in chalet, and cape cod style homes where the "attic areas" are finished living space.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the claim that several company employees looked at my window s in a bold fabrication as can be attested to by my friend that was present at the one visit to my home. the window screen on my bedroom window will not close since installation. it has to be taped shut to keep bugs out.how can anyone claim that this is a industry standard installation. I was not aware that the need of a licence was required. a new licensed estimate is forthcoming. bottom line. I was told there would be a walk through before the charge was made for the job. that was part of the agreement. every aspect of the job was unprofessional. there is a  friend that is witness to all of my allegations. the company new there were things wrong that is why no walk through was done. that is why the job was finished on a saturday and charged of the  monday of that next week. my bedroom screen still does not work. the windows are NOT installed according to the softlite windows printed instructions. that is the fact. the claim of industry standard installation is a cover story. the window installer after installing two windows wrong, stated he discovered a new way of installing the rest. if this was industry stand why the switch and yhe other windows are no better. all this was witnessed by my friend who I asked to come watch just so Cover Stories could be contested!
[redacted]

Again, as it pertains to the screen in one of [redacted]s windows.  Our windows are custom made from our manufacturer and they are perfectly square windows, [redacted]s opening that this particular window was installed in is out of square.  [redacted] was not charged to rebuild or re frame existing window openings therefore the screen is slightly out of square due to an out of square opening.  The soft lite manufacturers install manual is a guide line for an installer who has never installed a window or for an installer who would be re framing or building a new opening for new construction.  [redacted]s application was for a replacement/retro fit installation and our completed project was performed to industry standards.  Any additional information please feel free to contact us at [redacted].