TestingMom.com, LLC

Complaint: [redacted] I am rejecting this response because:The response from TestingMom.com, LLC confirmed two things clearly, one is that their auto renewal process is disclosed to a customer only at service sign-up, the other thing is that they will not send renew notice to any customer prior to the next renew dateThis has been exactly what my experience was with this companyTheir shoddy business practice is similar to using fine print to rip off customersActually their automatic renewal process is in clear violation of (ILCS 601/) Automatic Contract Renewal Act, and is illegal in IllinoisThe ILCS 601/(full statute below) clearly states that:Any service contract term is a specified term of months or more, and where such contract automatically renews for a specified term of more than one month, the consumer must be notified in writing of the automatic renewalWritten notice shall be provided to the consumer no less than days and no more than days before the cancellation deadline pursuant to the automatic renewal clause.TestingMom.com, LLC never sent any automatic renewal notice to me in the 30-days period prior to the actual renew date of Nov20, I found out the renew charge from my credit statement on Nov29, 2017, then immediately called TestingMom.com, LLC to cancel and ask for a full refundInstead of providing a full refund, TestingMom.com, LLC tried to blame me for not reading the fine print when signing up, and then enticed me to keep the service for the next months, which I refused by filling the complaint with Revdex.com.The only satisfactory solution is for TestingMom.com, LLC to pay back the money they swindled from me on NovIf they still refuse a full refund, I will file a formal complaint with Illinois Attorney General’s office Regards, [redacted] (ILCS 601/10) Sec10.Automatic renewal; requirements(a) Any person, firm, partnership, association, or corporation that sells or offers to sell any products or services to a consumer pursuant to a contract, where such contract automatically renews unless the consumer cancels the contract, shall disclose the automatic renewal clause clearly and conspicuously in the contract, including the cancellation procedure(b) Any person, firm, partnership, association, or corporation that sells or offers to sell any products or services to a consumer pursuant to a contract, where such contract term is a specified term of months or more, and where such contract automatically renews for a specified term of more than one month unless the consumer cancels the contract, shall notify the consumer in writing of the automatic renewalWritten notice shall be provided to the consumer no less than days and no more than days before the cancellation deadline pursuant to the automatic renewal clauseSuch written notice shall disclose clearly and conspicuously: (i) that unless the consumer cancels the contract it will automatically renew; and (ii) where the consumer can obtain details of the automatic renewal provision and cancellation procedure (for example, by contacting the business at a specified telephone number or address or by referring to the contract)(c) A person, firm, partnership, association, or corporation will not be liable for a violation of this Act or the Consumer Fraud and Deceptive Business Practices Act if such person, firm, partnership, association, or corporation demonstrates that, as part of its routine business practice: (i) it has established and implemented written procedures to comply with this Act and enforces compliance with the procedures; (ii) any failure to comply with this Act is the result of error; and (iii) where an error has caused a failure to comply with this Act, it provides a full refund or credit for all amounts billed to or paid by the consumer from the date of the renewal until the date of the termination of the account, or the date of the subsequent notice of renewal, whichever occurs first(Source: P.A93-950, eff1-1-05.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com [redacted] Austin, TX RE: Case ID [redacted] Dear Revdex.com, Thank you for the opportunity to address this matter regarding [redacted] ***On October 13, 2016, MsVuong purchased a yearly subscription with TestingMom.com At the time of purchase, MsVuong agreed to our full Terms and Conditions, which clearly states, “As a gentle reminder, we auto-renew your membership at the level you selected Cancel your TestingMom.com Membership at any time to avoid future charges.” This is included on our membership purchase page found at https://www[redacted] and as seen in the attachmentBecause MsVuong did not cancel her membership, it did renew on October 13, In spite of this, TestingMom.com did cancel the customer’s membership and issued a full refund for the renewal charge on October 16, Sincerely, [redacted] Customer Service Manager TestingMom.com, LLC

Revdex.com Corporate Office [redacted] *** RE: Case ID [redacted] Dear Revdex.com,Thank you for the opportunity to address this matter regarding [redacted] .On October 16, Mr [redacted] purchased a quarterly subscription with TestingMom.com At the time of purchase, Mr [redacted] agreed to our full Terms and Conditions, which clearly states, “As a gentle reminder, we auto-renew your membership at the level you selectedCancel your TestingMom.com Membership at any time to avoid future charges.” This is included on our membership purchase page found at https://www [redacted] and as seen below Because Mr [redacted] did not cancel his membership, it did renew on January 16, 2017, April 16, 2017, July 16, and October 16, 2017.In spite of this, TestingMom.com has cancelled the customer's membership and issued credit for the charges from January 16, April 16, July and October These refunds were posted to the customer's account on November 5, 2017.Sincerely, [redacted] Customer Service ManagerTestingMom.com, LLCTell us why here

Dear Revdex.com,Thank you for the opportunity to address this matter regarding Mr*** Mr [redacted] initially e-mailed us on February 20th, two days after his account was automatically renewed Upon receiving his e-mail, our customer service representative named “***” (not her real name due to the threats made by customer, as outlined below) called Mr [redacted] to discuss the cancellation On this call, “***” offered Mr [redacted] two additional years of membership at no cost in order for his child to take advantage of new materials on the websiteMr [redacted] stated he would look at these new materials on the website and would reach back out to us.Three weeks later, on March 13, 2017, Mr [redacted] e-mailed our customer service team informing us that he would not be using the site and asked for a refund for his charge from February 18, At this point, I became involved due to the amount of the refund request When we reviewed Mr***’s account, we discovered that he had been a previous paying member with us before in – with an auto-renew quarterly membership At the conclusion of the quarterly membership, Mr [redacted] requested a refund because he did not agree with our auto-renew policy, which was fully explained to him In we provided Mr [redacted] a refund for his charges in the amount of $Mr [redacted] was fully aware of our billing policy in due to the fact that he had previously used our service in the past and was refundedOn March 13, 2017, we reached out to Mr [redacted] via e-mail and advised that I had scheduled his membership to be cancelled for the end of his billing period, February 18, without the refundSince we gave him a refund from his previous membership in and he was fully aware of our billing policy, we did offer to place Mr***’s account on hold so he could use the remaining months at his discretion Upon receiving this e-mail, Mr [redacted] replied We have included a copy of the communications between TestingMom.com and Mr*** Below is a copy of our e-mail and Mr***’s contumelious reply

As Mr [redacted] stated in his last reply we seem to be pre-occupied with his angerYes, we are concerned because we take threats to our employees very seriouslyAfter receiving Mr***n’s verbally abusive e-mail and voicemail, we did not find it appropriate to contact him any further, as his bullying behavior exhibited a clear violation of our terms and conditions found in paragraph that Mr***n agreed to when he signed up for a membershipOur employees were triggered by his behavior and requested they have no further communication with him due to abusive languageWe support our employees and their safety is our number one priority Our terms clearly state the following that Mr***n agreed to: “ When communicating with our customer care representatives, you may not be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially offensive, or otherwise behave inappropriatelyIf we feel that your behavior towards any of our customer care representatives or other employees is at any time threatening or offensive, we reserve the right to immediately terminate your membership and you will not be entitled to any refund of unused subscription fees ” We inform all our customers (including Mr***n) upon signing up that we do auto-renew all of our memberships We do not hide this information in fine printWe have no fine print Our billing policy is extremely clear and conciseConsidering Mr***n was a previous customer, he was fully aware of this policy and complained about this same billing issue in the past We require all customers to agree to our billing policy before they are able to purchaseMr***n also made the decision to not receive billing reminder emails that we clearly communicate that option to customers once they sifor a membership We are also disappointed in Revdex.com that allows these types of complaints being posted even after we submitted evidence (voice recordings) of the situation that are indisputable of the type of abuse our employees had to endure due to Mr***n’s words and actionsThe Revdex.com seems to be a big enabler of these types of customers even when evidence to the contrary is presented that contradicts the customer's complaint

Revdex.com Corporate Office *** *** *** *** *** Austin, TX RE: Case ID *** Dear Revdex.com, Thank you for the opportunity to address this matter regarding Ms
*** ***On March 9, Ms*** purchased a yearly subscription with TestingMom.com. At the time of purchase, Ms*** agreed to our full Terms and Conditions, which clearly states, “As a gentle reminder, we auto-renew your membership at the level you selectedCancel your TestingMom.com Membership at any time to avoid future charges.” This is included on our membership purchase page found at https://www.testingmom.***. Because Ms*** did not cancel her membership, it did renew on March 9, In spite of this, TestingMom.com has cancelled the customer’s membership and issued credit for the full charge on March 16, Sincerely, *** *** Customer Service Manager TestingMom.com, LLC

Horrible business practices avoid at all costs!!! I joined for free at one point on the suggestion of a friend I then purchased a membership for my daughter for a year At NO time did I know that they would continue to auto-renew my credit card after the year's expiration Since that time, I got no bills, receipts or other information that they were charging meI went on the website a couple of times but had no idea that I was still a member (they have materials for members and non-members on there)Now, three years later, I find out they have been charging my card for $75/year When I complained, I was told that that information was in the fine print on a scroll when I signed up Assuming that was true, why wasn't I sent a receipt when they charged me so I could have corrected this? When I logged into my account, I saw they have now added a button (which I surely would have noticed) that is toggled "off" for no receipt In other words, they default to not giving you a receipt in case you don't realize you're being auto-renewed Slimy awful business practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thursday, November 2, TestingMom.com, LLC Revdex.com Corporate Office *** *** *** *** *** Austin, TX RE: Case ID *** Dear RevDex.com, Thank you for the opportunity to address this matter regarding Ms*** *** On October, 9, Ms*** purchased a yearly subscription with TestingMom.com. At the time of purchase, Ms*** agreed to our full Terms and Conditions, which clearly states, “As a gentle reminder, we auto-renew your membership at the level you selectedCancel your TestingMom.com Membership at any time to avoid future charges.” This is included on our membership purchase page found at https://www.*** and as seen below. Because Ms*** did not cancel her membership, it did renew on October 9, In spite of this, TestingMom.com has cancelled the customer's membership and has issued credit for the full charge on October 26, 2017. Sincerely, *** ***Customer Service ManagerTestingMom.com, LLC

Revdex.com Corporate Office                     [redacted]
[redacted] RE: Case ID [redacted]Dear Revdex.com,Thank you for the opportunity to address this matter...

regarding [redacted].On October 16, 2016 Mr. [redacted] purchased a quarterly subscription with TestingMom.com.  At the time of purchase, Mr. [redacted] agreed to our full Terms and Conditions, which clearly states, “As a gentle reminder, we auto-renew your membership at the level you selected. Cancel your TestingMom.com Membership at any time to avoid future charges.”  This is included on our membership purchase page found at https://www[redacted] and as seen below.  Because Mr. [redacted] did not cancel his membership, it did renew on January 16, 2017, April 16, 2017, July 16, 2017 and October 16, 2017.In spite of this, TestingMom.com has cancelled the customer's membership and issued credit for the charges from January 16, April 16, July 16 and October 16.  These refunds were posted to the customer's account on November 5, 2017.Sincerely, [redacted]Customer Service ManagerTestingMom.com, LLCTell us why here...

Revdex.com [redacted] Austin, TX 78754   RE: Case ID [redacted] Dear Revdex.com, Thank you for the opportunity to address this matter regarding [redacted]. On October 13, 2016, Ms. Vuong purchased a yearly subscription with TestingMom.com.  At the...

time of purchase, Ms. Vuong agreed to our full Terms and Conditions, which clearly states, “As a gentle reminder, we auto-renew your membership at the level you selected.  Cancel your TestingMom.com Membership at any time to avoid future charges.”  This is included on our membership purchase page found at https://www.[redacted] and as seen in the attachment. Because Ms. Vuong did not cancel her membership, it did renew on October 13, 2017. In spite of this, TestingMom.com did cancel the customer’s membership and issued a full refund for the renewal charge on October 16, 2017. Sincerely, [redacted] Customer Service Manager TestingMom.com, LLC

Complaint: [redacted]
I am rejecting this response because:The response from TestingMom.com, LLC confirmed two things clearly, one is that their auto renewal process is disclosed to a customer only at service sign-up, the other thing is that they will not send renew notice to any customer prior to the next renew date. This has been exactly what my experience was with this company. Their shoddy business practice is similar to using fine print to rip off customers. Actually their automatic renewal process is in clear violation of (815 ILCS 601/) Automatic Contract Renewal Act, and is illegal in Illinois. The 815 ILCS 601/10 (full statute below) clearly states that:Any service contract term is a specified term of 12 months or more, and where such contract automatically renews for a specified term of more than one month, the consumer must be notified in writing of the automatic renewal. Written notice shall be provided to the consumer no less than 30 days and no more than 60 days before the cancellation deadline pursuant to the automatic renewal clause.TestingMom.com, LLC never sent any automatic renewal notice to me in the 30-60 days period prior to the actual renew date of Nov. 20, 2017. I found out the renew charge from my credit statement on Nov. 29, 2017, then immediately called TestingMom.com, LLC to cancel and ask for a full refund. Instead of providing a full refund, TestingMom.com, LLC tried to blame me for not reading the fine print when signing up, and then enticed me to keep the service for the next 12 months, which I refused by filling the complaint with Revdex.com.The only satisfactory solution is for TestingMom.com, LLC to pay back the money they swindled from me on Nov. 20. 2017. If they still refuse a full refund, I will file a formal complaint with Illinois Attorney General’s office.
Regards,
[redacted] (815 ILCS 601/10) Sec. 10.Automatic renewal; requirements. (a) Any person, firm, partnership, association, or corporation that sells or offers to sell any products or services to a consumer pursuant to a contract, where such contract automatically renews unless the consumer cancels the contract, shall disclose the automatic renewal clause clearly and conspicuously in the contract, including the cancellation procedure. (b) Any person, firm, partnership, association, or corporation that sells or offers to sell any products or services to a consumer pursuant to a contract, where such contract term is a specified term of 12 months or more, and where such contract automatically renews for a specified term of more than one month unless the consumer cancels the contract, shall notify the consumer in writing of the automatic renewal. Written notice shall be provided to the consumer no less than 30 days and no more than 60 days before the cancellation deadline pursuant to the automatic renewal clause. Such written notice shall disclose clearly and conspicuously: (i) that unless the consumer cancels the contract it   will automatically renew; and (ii) where the consumer can obtain details of the   automatic renewal provision and cancellation procedure (for example, by contacting the business at a specified telephone number or address or by referring to the contract). (c) A person, firm, partnership, association, or corporation will not be liable for a violation of this Act or the Consumer Fraud and Deceptive Business Practices Act if such person, firm, partnership, association, or corporation demonstrates that, as part of its routine business practice: (i) it has established and implemented written   procedures to comply with this Act and enforces compliance with the procedures; (ii) any failure to comply with this Act is the   result of error; and (iii) where an error has caused a failure to comply   with this Act, it provides a full refund or credit for all amounts billed to or paid by the consumer from the date of the renewal until the date of the termination of the account, or the date of the subsequent notice of renewal, whichever occurs first. (Source: P.A. 93-950, eff. 1-1-05.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As Mr. [redacted] stated in his last reply we seem to be pre-occupied with his anger. Yes, we are concerned because we take threats to our employees very seriously. After receiving Mr. [redacted]n’s verbally abusive e-mail and voicemail, we did not find it appropriate to contact him any further, as his bullying behavior exhibited a clear violation of our terms and conditions found in paragraph 11 that Mr. [redacted]n agreed to when he signed up for a membership. Our employees were triggered by his behavior and requested they have no further communication with him due to abusive language. We support our employees and their safety is our number one priority.     Our terms clearly state the following that Mr. [redacted]n agreed to: 11. “…When communicating with our customer care representatives, you may not be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially offensive, or otherwise behave inappropriately. If we feel that your behavior towards any of our customer care representatives or other employees is at any time threatening or offensive, we reserve the right to immediately terminate your membership and you will not be entitled to any refund of unused subscription fees…”   We inform all our customers (including Mr. [redacted]n) upon signing up that we do auto-renew all of our memberships.  We do not hide this information in fine print. We have no fine print.  Our billing policy is extremely clear and concise. Considering Mr. [redacted]n was a previous customer, he was fully aware of this policy and complained about this same billing issue in the past.  We require all customers to agree to our billing policy before they are able to purchase. Mr. [redacted]n also made the decision to not receive billing reminder emails that we clearly communicate that option to customers once they sign-up for a membership.   We are also disappointed in Revdex.com that allows these types of complaints being posted even after we submitted evidence (voice recordings) of the situation that are indisputable of the type of abuse our employees had to endure due to Mr. [redacted]n’s words and actions. The Revdex.com seems to be a big enabler of these types of customers even when evidence to the contrary is presented that contradicts the customer's complaint.

Dear Revdex.com,Thank you for the opportunity to address this matter regarding Mr. [redacted].  Mr. [redacted] initially e-mailed us on February 20th, 2017 two days after his account was automatically renewed.  Upon receiving his e-mail, our customer service representative named “[redacted]”...

(not her real name due to the threats made by customer, as outlined below) called Mr. [redacted] to discuss the cancellation.    On this call, “[redacted]” offered Mr. [redacted] two additional years of membership at no cost in order for his child to take advantage of new materials on the website. Mr. [redacted] stated he would look at these new materials on the website and would reach back out to us.Three weeks later, on March 13, 2017, Mr. [redacted] e-mailed our customer service team informing us that he would not be using the site and asked for a refund for his charge from February 18, 2017.  At this point, I became involved due to the amount of the refund request.  When we reviewed Mr. [redacted]’s account, we discovered that he had been a previous paying member with us before in 2012 – 2013 with an auto-renew quarterly membership.  At the conclusion of the quarterly membership, Mr. [redacted] requested a refund because he did not agree with our auto-renew policy, which was fully explained to him.  In 2013 we provided Mr. [redacted] a refund for his charges in the amount of $104.99. Mr. [redacted] was fully aware of our billing policy in 2017 due to the fact that he had previously used our service in the past and was refunded. On March 13, 2017, we reached out to Mr. [redacted] via e-mail and advised that I had scheduled his membership to be cancelled for the end of his billing period, February 18, 2018 without the refund. Since we gave him a refund from his previous membership in 2013 and he was fully aware of our billing policy, we did offer to place Mr. [redacted]’s account on hold so he could use the remaining 11 months at his discretion.  Upon receiving this e-mail, Mr. [redacted] replied.  We have included a copy of the communications between TestingMom.com and Mr. [redacted] Below is a copy of our e-mail and Mr. [redacted]’s contumelious reply.

Complaint: [redacted]
I am rejecting this response because:When I entered into this transaction I called them and they called me back and confirmed that the the subscription would not be extended and promised to send me an email to that effect.  I do not have an email from them and expect they never sent it. However, I do not have time to follow up and chase down cancellations such as this.  Which is precisely what testingmom is counting on.  I called them precisely because I had a problem in the past.  I never stated that I was not aware of the policy.  In fact I am stating that I was aware and took the appropriate steps in order to not have any surprise charges but received one anyway.  Stating that I claimed I was not aware is a lie and a deflection from the point that they promised to not renew the subscription and did not do so.Stating that testingmom allows our members to opt-in to email reminders" is irrelevant when you are promised that there will be no autorenew.  I expect that if the promise made on the phone is not honored neither will the promise of email reminders or cancellations made either.With regards to the length of the subscription, I first clicked on a shorter subscription and then was "up-sold" to a yearly subscription on the next webscreen.  This is where the larger amount of money of $104.99 comes in.  I did not want to spend $209.98 for a two year subscription, otherwise I would have clicked on a two year subscription.  I chose a one year subscription and spoke with them to ensure their would be no auto-renew.  So the existence of shorter subscriptions is irrelevant as well.Stating that they "have no records in any of our systems" of a cancellation does not mean they did not promise this.  It merely means they did not make a record of the cancellation either willfully or otherwise. [redacted] seems pre-occupied with my anger in the face of what is clearly an auto-renew scam and their willingness to go to any lengths to a) extend the subscription for the longest length of time possible, and b) try as much as possible to have an additional period or periods charged (for the extended period) before provoking a response from the customer.  They want to take $210 from me in place of the $105 I agreed to.  $105 is much more than the $12 from their example of a monthly subscription but apparently that was not enough.  This sort of thing tends to make people very angry.  The customer's anger after the attempt to defraud is not a justification for the fraud.  Based upon the incredible number of complaints on the internet, I am not the first, and will not be the last to suffer from them.      
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I wanted to write you in regards of the complaint above in the subject line.We spoke to Ms. [redacted] yesterday evening on 11/29 at 10:37 CST.  The customer was auto renewed on 11/20.  On the call, she admits that she did not read any of our messages that the membership will auto renew when...

she signed up, nor did she reach out to us for assistance when she was having difficulties navigating the site.  In fact, we had never spoken to Ms. [redacted] on the phone, via email or chat prior to yesterday.At the end of the call, we advised Ms. [redacted] that we did have her membership set to cancel to avoid any additional charges.  Ms. [redacted] asks us if she still has access for the next 12 months, which my associate Perry assures her that she does.Based of this evidence, we would like for the complaint to be removed by the Revdex.com.All the best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]