TestoStaxx

Tell us why here...Thank you for the opportunity to address this matter, as customer satisfaction is our number one priorityUpon review of [redacted] account, we have found the following to be true: [redacted] order this supplement TestoStaxx) on 4/21/Our terms and conditions which are present on our website and MUST be agreed to upon order submission do state that upon ordering, customer will be charged $for shipping and be sent a one-month supply to try for daysIf no cancellation is requested within the 18-day trial period, the customer will be charged for the full one-month supply at the cost of $Since we did not receive any such cancellation prior to [redacted] ’s trial period, our system went ahead and charged the full amount for the supply in customer's possession on 5/9/ Customer made contact with our company on 5/15/and requested cancellation and refundOur agent advised that we could apply a 50% credit as a courtesy to keep the bottle already in possession (with no further transactions or shipments to be sent)Customer agreed on recorded line to 50% refund, to be applied within 3-business days in the amount of $ On 5/15/2016, the amount of $was refunded to Brandon's account (50% of full charge) as per agreement on recorded lineAs a courtesy, we have issued the remaining $credit to [redacted] ’s account, which should be present within 3-business daysPlease note that we have not received any merchandise back; and this credit is being applied as a courtesyWe hope that this satisfies the customer’s requestPlease let us know if anything further is neededOur dispute management department can be reached at [redacted] FREE FREECallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityPlease note that we would have addressed this matter much sooner, had we received the correspondence regarding this complaintWe do show that [redacted] placed an order for Testostaxx on 2/7/ for our risk free day trial periodPlease note that we also allow time for shipping and receiptAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offerOur terms do state that if the customer wishes to discontinue with Testostaxx that they contact us either via email or phone to cancel within their trial periodWe did receive a cancellation email request on 2/8/2016, which was within the allotted timeframe for the trialIt does appear as though there was an error with the processing of this cancellation request, and we do apologize for this oversightConsequently, [redacted] was charged for completing the trial period as stated in our terms and conditionsWe apologize for this oversight, and have immediately issued a refund of $to [redacted] ’s account for the two most recent chargesThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityPlease note that we would have addressed this matter much sooner, had we received the correspondence regarding this complaintWe do show that [redacted] placed an order for Testostaxx on 2/7/for our risk free day trial periodPlease note that we also allow time for shipping and receiptAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offerOur terms do state that if the customer wishes to discontinue with Testostaxx that they contact us either via email or phone to cancel within their trial periodWe did receive a cancellation email request on 2/8/2016, which was within the allotted timeframe for the trialIt does appear as though there was an error with the processing of this cancellation request, and we do apologize for this oversightConsequently, [redacted] was charged for completing the trial period as stated in our terms and conditionsWe apologize for this oversight, and have immediately issued a refund of $to [redacted] ’s account for the two most recent chargesThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. Please note that we would have addressed this matter much sooner, had we received the correspondence regarding this complaint. We do show that [redacted] placed an order for Testostaxx on...

2/7/2016 for our risk free 14 day trial period. Please note that we also allow time for shipping and receipt. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. Our terms do state that if the customer wishes to discontinue with Testostaxx that they contact us either via email or phone to cancel within their trial period. We did receive a cancellation email request on 2/8/2016, which was within the allotted timeframe for the trial. It does appear as though there was an error with the processing of this cancellation request, and we do apologize for this oversight. Consequently, [redacted] was charged for completing the trial period as stated in our terms and conditions. We apologize for this oversight, and have immediately issued a refund of $157.24 to [redacted]’s account for the two most recent charges. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. Please note that we would have addressed this matter much sooner, had we received the correspondence regarding this complaint. We do show that [redacted] placed an order for Testostaxx on 2/7/2016...

for our risk free 14 day trial period. Please note that we also allow time for shipping and receipt. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. Our terms do state that if the customer wishes to discontinue with Testostaxx that they contact us either via email or phone to cancel within their trial period. We did receive a cancellation email request on 2/8/2016, which was within the allotted timeframe for the trial. It does appear as though there was an error with the processing of this cancellation request, and we do apologize for this oversight. Consequently, [redacted] was charged for completing the trial period as stated in our terms and conditions. We apologize for this oversight, and have immediately issued a refund of $157.24 to [redacted]’s account for the two most recent charges. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Tell us why here...Thank you for the opportunity to address this matter, as customer satisfaction is our number one priority. Upon review of [redacted] account, we have found the following to be true: [redacted] order this supplement TestoStaxx) on 4/21/2016. Our terms and conditions which...

are present on our website and MUST be agreed to upon order submission do state that upon ordering, customer will be charged $5.97 for shipping and be sent a one-month supply to try for 18 days. If no cancellation is requested within the 18-day trial period, the customer will be charged for the full one-month supply at the cost of $78.62. Since we did not receive any such cancellation prior to [redacted]’s trial period, our system went ahead and charged the full amount for the supply in customer's possession on 5/9/2016.  Customer made contact with our company on 5/15/2016 and requested cancellation and refund. Our agent advised that we could apply a 50% credit as a courtesy to keep the bottle already in possession (with no further transactions or shipments to be sent). Customer agreed on recorded line to 50% refund, to be applied within 3-5 business days in the amount of $39.31.  On 5/15/2016, the amount of $39.31 was refunded to Brandon's account (50% of full charge) as per agreement on recorded line. As a courtesy, we have issued the remaining $39.31 credit to [redacted]’s account, which should be present within 3-5 business days. Please note that we have not received any merchandise back; and this credit is being applied as a courtesy. We hope that this satisfies the customer’s request. Please let us know if anything further is needed. Our dispute management department can be reached at [redacted] FREE FREE. CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Tell us why here...Thank you for the opportunity to address this matter, as customer satisfaction is our number one priority. Upon review of [redacted] account, we have found the following to be true: [redacted] order this...

supplement TestoStaxx) on 4/21/2016. Our terms and conditions which are present on our website and MUST be agreed to upon order submission do state that upon ordering, customer will be charged $5.97 for shipping and be sent a one-month supply to try for 18 days. If no cancellation is requested within the 18-day trial period, the customer will be charged for the full one-month supply at the cost of $78.62. Since we did not receive any such cancellation prior to [redacted]’s trial period, our system went ahead and charged the full amount for the supply in customer's possession on 5/9/2016.  Customer made contact with our company on 5/15/2016 and requested cancellation and refund. Our agent advised that we could apply a 50% credit as a courtesy to keep the bottle already in possession (with no further transactions or shipments to be sent). Customer agreed on recorded line to 50% refund, to be applied within 3-5 business days in the amount of $39.31.  On 5/15/2016, the amount of $39.31 was refunded to Brandon's account (50% of full charge) as per agreement on recorded line. As a courtesy, we have issued the remaining $39.31 credit to [redacted]’s account, which should be present within 3-5 business days. Please note that we have not received any merchandise back; and this credit is being applied as a courtesy. We hope that this satisfies the customer’s request. Please let us know if anything further is needed. Our dispute management department can be reached at [redacted] FREE FREE.
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