Tether Tools

Hi [redacted], Per previous conversations and requests please feel free to contact us directly anytime as we would like to help you resolve your situation.As noted in all of our USB3 cable product pages there is currently a power issue with computer manufacturers under powering their USB ports, which affect all USB3 cameras.  In addition, Apple is currently on USB3 ver 1.0 protocol and Nikon is on USB ver 1.1.  This causes communication errors because there is 2 way communications during the tethering process.  This is the issue currently at hand which we have no control.All of our cables are manufactured to the the highest USB specifications per USB.org but until Apple upgrades their firmware and hardware makers build computer USB ports with more power, to meet photographers tethering needs, few options exist.Tether Tools developed a product called the TetherBoost Core Controller and TetherBoost Pro to solve this issue and regulate power for photographers looking to tether their camera longer distance.  I understand if you do not want to purchase this additional piece of hardware but simply a replacement cable will not solve the issue.  The only way to tether a D800e without TetherBoost is by using a short cable (like the one included with your camera) in the 1m range.  We are happy to exchange your existing cable for you to a shorter version if that is the course of action you would like to take; please let us know.Thanks again and please feel free to contact us direct anytime.  -  Jack

Hi [redacted] -  Thanks for contacting us.  Please feel free to contact us direct anytime at [redacted]Per your complaint, I completely understand your frustration with dropped connection and we want to help.  As you may already know USB3 cameras, such as the D800e,...

require much more power than previous USB2 cameras and most computers are not equip to handle this power.  We have published numerous articles on the subject to help make people aware of the issue and also how to fix it.  Here is a link to an article - [redacted]There are many factors that can contribute to the dropped connection issue as detailed in the article but also be sure your D800e firmware is completely up-to-date - [redacted]Regarding social media, we had responded numerous time to your online posts for you to contact our customer service email so we could help solve your issue; we had not heard from you  Please understand, we have a strict policy to delete any comments and users from social media that use profanity and abusive language.We are here to help and we stand behind all of our products.  Please contact us directly if you continue to have an issue or if we can be of further assistance.Kind Regards,  Jack