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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Your team was very clear I would receive it with in daysAfter being told multiple times it was mailed out on the 24th I still received nothingSense filing a Revdex.com complaint they mailed my refund on the 10th as the envelope was post datedThis still is not my main issueMy main issue is the fraudulent transaction you made on my accountI have spoke to my bank and attorney and many other businessOnce you cancel a automatic payment it's effective that secondNot seconds, not a day and not a week and so onYou illegal withdrew money from my account You are not honest company and do not speak the truth in your responseOnce again my main issue if the fraudulent withdraw from my account and nothing otherLegal actions will be taken.
Regards,
*** ***

20 April 2017Revdex.com of Greater Kansas CityRE:          Complaint ID [redacted]To Whom It May Concern:This letter is in response to the above-referenced complaint ID filed by [redacted] against Pioneer Services, a Division of MidCountry Bank...

(the “Company”). The Company strives for the best in customer satisfaction and appreciates the opportunity to respond to Mr. [redacted]’s concerns.Upon receipt of the complaint, the Company completed a thorough review of Mr. [redacted]’s account and the communication in regard to the refund. The records show that when Mr. [redacted] contacted the Company via chat on 16 March 2017, the representative properly advised Mr. [redacted] of the timeframe in which the refund would be issued by the Company, eight (8) to ten (10) business days; however, Mr. [redacted] was not advised that the refund would be sent via the United States Postal Service (USPS) and would take additional time for the refund to be delivered.  The account records show that the refund was sent to Mr. [redacted] at the mailing address provided to the Company.The Company apologizes for the miscommunication and has used Mr. [redacted]’s experience as a training opportunity to ensure that the Company is providing customers with the best service possible.If Mr. [redacted] has any questions or concerns, the Company invites him to contact Customer Operations Supervisor, Christine Smith, directly at ###-###-####. The Company trusts the information contained in the response is sufficient to close Mr. [redacted]’s complaint.Sincerely,Customer Resolution DepartmentPioneer ServicesA Division of MidCountry Bank