---------- Forwarded message ----------From: Landon [redacted] < [redacted] @tetonsports.com>Date: Tue, Jun 9, at 4:PMSubject: Complaint ID # [redacted] To: [email protected] [redacted] ,I have received the written complaint (# [redacted] ) and apologize for the delayed responseI have copy/pasted our correspondence with Derek [redacted] (the generator of the complaint) so you can see every correspondenceHowever, for background, we had a customer place an order at our showroom, in person, with the same name, Derek [redacted] However, the Derek who placed the order input his email incorrectly on accident, and the order confirmation was instead sent to Derek who generated this complaintI received an email from Derek asking me to cancel the order because he did not place the order and that the address in the order wasn’t even his address, I explained that his email must have accidentally been input by the Derek who made the purchase, and I corrected the email we had in our system to the Derek who actually placed the order.Note that the disputed $cannot actually be disputed as we have no payment information for the Derek who filled the complaint, nor was he ever charged nor does he ever claim to have been chargedIt was simply a min a customer inputting their own email incorrectly.Below is the who conversation between Derek, the complaint generator, and myselfIt should clear up any issues (note that the email chain reads bottom to top)Please let me know if you have any questions.Thanks so much for your time.LandonTETON Sports [redacted] Landon [redacted] May 09:38Derek,I have called the purchaser and they had a typo on their email which resulted in you receiving the email order confirmationI apologize for the mix-upYou won't receive any further emails.Cheers,Landon TETON SportsDerek [redacted] May 09:34The issue is that I didn't place this orderI don't even live in UtahYou were scammedCease emailing me this refuse.Landon [redacted] May 07:45Derek,Is there an issue with some part of this? This is the order I helped you with that included the 30% discountWe refunded $for the Scout(the price you paid after the 30% off discount) and that will go back onto your account in the next couple of days.Please let me know if you have any questions or concerns.Cheers,Landon TETON SportsDerek [redacted] May 07:40Fraudulent!!!> On May 11, 2015, at 3:PM, TETON Sports wrote: > > Thanks for Your Order > > Your order ID is #***> > Shipping Address > > derek [redacted] > [redacted] > [redacted] > United States > Billing Address > > derek [redacted] > [redacted] > [redacted] > United States > > > Your Order Contains> > Cart Items SKU Qty Item Price Item Total > HikerUltraLight Internal Frame Backpack > $USD $USD > Hydration Bladder 2L > HB$USD $USD > ScoutInternal Frame Backpack > (Backpack Mecca Orange) > $USD $USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > ( Red ) > $USD $USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > ( Green) > 1037-G $USD $USD > Subtotal: $USD > Coupon Code ( [redacted] ): -$USD > Shipping: $USD > Tax: $USD > Grand Total: $USD > TETON Sports > http://store.tetonsports.com/
---------- Forwarded message ----------From: Landon [redacted] <[redacted]@tetonsports.com>Date: Tue, Jun 9, 2015 at 4:10 PMSubject: Complaint ID #[redacted]To: [email protected] [redacted],I have received the written complaint (#[redacted]) and apologize for the delayed response. I have copy/pasted...
our correspondence with Derek [redacted] (the generator of the complaint) so you can see every correspondence. However, for background, we had a customer place an order at our showroom, in person, with the same name, Derek [redacted]. However, the Derek who placed the order input his email incorrectly on accident, and the order confirmation was instead sent to Derek who generated this complaint. I received an email from Derek asking me to cancel the order because he did not place the order and that the address in the order wasn’t even his address, I explained that his email must have accidentally been input by the Derek who made the purchase, and I corrected the email we had in our system to the Derek who actually placed the order.Note that the disputed $250.52 cannot actually be disputed as we have no payment information for the Derek who filled the complaint, nor was he ever charged nor does he ever claim to have been charged. It was simply a mix-up in a customer inputting their own email incorrectly.Below is the who conversation between Derek, the complaint generator, and myself. It should clear up any issues (note that the email chain reads bottom to top). Please let me know if you have any questions.Thanks so much for your time.LandonTETON Sports[redacted]Landon [redacted] May 13 09:38Derek,I have called the purchaser and they had a typo on their email which resulted in you receiving the email order confirmation. I apologize for the mix-up. You won't receive any further emails.Cheers,Landon TETON SportsDerek [redacted] May 13 09:34The issue is that I didn't place this order. I don't even live in Utah. You were scammed. Cease emailing me this refuse.Landon [redacted] May 13 07:45Derek,Is there an issue with some part of this? This is the order I helped you with that included the 30% discount. We refunded $56 for the Scout3400 (the price you paid after the 30% off discount) and that will go back onto your account in the next couple of days.Please let me know if you have any questions or concerns.Cheers,Landon TETON SportsDerek [redacted] May 13 07:40Fraudulent!!!> On May 11, 2015, at 3:43 PM, TETON Sports <[redacted]@TETONSports.com> wrote: > > Thanks for Your Order > > Your order ID is #[redacted]. > > Shipping Address > > derek [redacted] > [redacted] > [redacted] > United States > Billing Address > > derek [redacted] > [redacted] > [redacted] > United States > > > Your Order Contains... > > Cart Items SKU Qty Item Price Item Total > Hiker3700 UltraLight Internal Frame Backpack > 1005 1 $84.99 USD $84.99 USD > Hydration Bladder 2L > HB0016 1 $10.00 USD $10.00 USD > Scout3400 Internal Frame Backpack > (Backpack Color: Mecca Orange) > 161 1 $79.99 USD $79.99 USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > (Color: Red ) > 1037 1 $79.99 USD $79.99 USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > (Color: Green) > 1037-G 1 $79.99 USD $79.99 USD > Subtotal: $334.96 USD > Coupon Code ([redacted]): -$100.50 USD > Shipping: $0.00 USD > Tax: $16.06 USD > Grand Total: $250.52 USD > TETON Sports > http://store.tetonsports.com/
---------- Forwarded message ----------From: Landon [redacted] < [redacted] @tetonsports.com>Date: Tue, Jun 9, at 4:PMSubject: Complaint ID # [redacted] To: [email protected] [redacted] ,I have received the written complaint (# [redacted] ) and apologize for the delayed responseI have copy/pasted our correspondence with Derek [redacted] (the generator of the complaint) so you can see every correspondenceHowever, for background, we had a customer place an order at our showroom, in person, with the same name, Derek [redacted] However, the Derek who placed the order input his email incorrectly on accident, and the order confirmation was instead sent to Derek who generated this complaintI received an email from Derek asking me to cancel the order because he did not place the order and that the address in the order wasn’t even his address, I explained that his email must have accidentally been input by the Derek who made the purchase, and I corrected the email we had in our system to the Derek who actually placed the order.Note that the disputed $cannot actually be disputed as we have no payment information for the Derek who filled the complaint, nor was he ever charged nor does he ever claim to have been chargedIt was simply a min a customer inputting their own email incorrectly.Below is the who conversation between Derek, the complaint generator, and myselfIt should clear up any issues (note that the email chain reads bottom to top)Please let me know if you have any questions.Thanks so much for your time.LandonTETON Sports [redacted] Landon [redacted] May 09:38Derek,I have called the purchaser and they had a typo on their email which resulted in you receiving the email order confirmationI apologize for the mix-upYou won't receive any further emails.Cheers,Landon TETON SportsDerek [redacted] May 09:34The issue is that I didn't place this orderI don't even live in UtahYou were scammedCease emailing me this refuse.Landon [redacted] May 07:45Derek,Is there an issue with some part of this? This is the order I helped you with that included the 30% discountWe refunded $for the Scout(the price you paid after the 30% off discount) and that will go back onto your account in the next couple of days.Please let me know if you have any questions or concerns.Cheers,Landon TETON SportsDerek [redacted] May 07:40Fraudulent!!!> On May 11, 2015, at 3:PM, TETON Sports wrote: > > Thanks for Your Order > > Your order ID is #***> > Shipping Address > > derek [redacted] > [redacted] > [redacted] > United States > Billing Address > > derek [redacted] > [redacted] > [redacted] > United States > > > Your Order Contains> > Cart Items SKU Qty Item Price Item Total > HikerUltraLight Internal Frame Backpack > $USD $USD > Hydration Bladder 2L > HB$USD $USD > ScoutInternal Frame Backpack > (Backpack Mecca Orange) > $USD $USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > ( Red ) > $USD $USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > ( Green) > 1037-G $USD $USD > Subtotal: $USD > Coupon Code ( [redacted] ): -$USD > Shipping: $USD > Tax: $USD > Grand Total: $USD > TETON Sports > http://store.tetonsports.com/
---------- Forwarded message ----------From: Landon [redacted] <[redacted]@tetonsports.com>Date: Tue, Jun 9, 2015 at 4:10 PMSubject: Complaint ID #[redacted]To: [email protected] [redacted],I have received the written complaint (#[redacted]) and apologize for the delayed response. I have copy/pasted...
our correspondence with Derek [redacted] (the generator of the complaint) so you can see every correspondence. However, for background, we had a customer place an order at our showroom, in person, with the same name, Derek [redacted]. However, the Derek who placed the order input his email incorrectly on accident, and the order confirmation was instead sent to Derek who generated this complaint. I received an email from Derek asking me to cancel the order because he did not place the order and that the address in the order wasn’t even his address, I explained that his email must have accidentally been input by the Derek who made the purchase, and I corrected the email we had in our system to the Derek who actually placed the order.Note that the disputed $250.52 cannot actually be disputed as we have no payment information for the Derek who filled the complaint, nor was he ever charged nor does he ever claim to have been charged. It was simply a mix-up in a customer inputting their own email incorrectly.Below is the who conversation between Derek, the complaint generator, and myself. It should clear up any issues (note that the email chain reads bottom to top). Please let me know if you have any questions.Thanks so much for your time.LandonTETON Sports[redacted]Landon [redacted] May 13 09:38Derek,I have called the purchaser and they had a typo on their email which resulted in you receiving the email order confirmation. I apologize for the mix-up. You won't receive any further emails.Cheers,Landon TETON SportsDerek [redacted] May 13 09:34The issue is that I didn't place this order. I don't even live in Utah. You were scammed. Cease emailing me this refuse.Landon [redacted] May 13 07:45Derek,Is there an issue with some part of this? This is the order I helped you with that included the 30% discount. We refunded $56 for the Scout3400 (the price you paid after the 30% off discount) and that will go back onto your account in the next couple of days.Please let me know if you have any questions or concerns.Cheers,Landon TETON SportsDerek [redacted] May 13 07:40Fraudulent!!!> On May 11, 2015, at 3:43 PM, TETON Sports <[redacted]@TETONSports.com> wrote: > > Thanks for Your Order > > Your order ID is #[redacted]. > > Shipping Address > > derek [redacted] > [redacted] > [redacted] > United States > Billing Address > > derek [redacted] > [redacted] > [redacted] > United States > > > Your Order Contains... > > Cart Items SKU Qty Item Price Item Total > Hiker3700 UltraLight Internal Frame Backpack > 1005 1 $84.99 USD $84.99 USD > Hydration Bladder 2L > HB0016 1 $10.00 USD $10.00 USD > Scout3400 Internal Frame Backpack > (Backpack Color: Mecca Orange) > 161 1 $79.99 USD $79.99 USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > (Color: Red ) > 1037 1 $79.99 USD $79.99 USD > Tracker +5ºF UltraLight Sleeping Bag w/ Body Mapping > (Color: Green) > 1037-G 1 $79.99 USD $79.99 USD > Subtotal: $334.96 USD > Coupon Code ([redacted]): -$100.50 USD > Shipping: $0.00 USD > Tax: $16.06 USD > Grand Total: $250.52 USD > TETON Sports > http://store.tetonsports.com/