Steven Roper Reviews (%countItem)
Steven Roper Rating
Address: 6212 Westgate Rd., Ste C, Raleigh, North Carolina, United States, 27617-4721
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Move was twice the cost of a previous move.
Move date May 24, 2018.This review will be lengthy, so I apologize in advance. In May 2017, my boyfriend was selling a 3 story house that was about 2400 square feet, with a 2 car garage packed full. He chose College Hunks solely on price. Two men came, they took apart furniture, packed the loose items in the 2 car garage, unhooked the washer and dryer, and moved ALL this into a moving truck, drove 8 miles and unloaded it all into a single car garage at my house. This move cost him $455 and took less than 3 hours.
Based on THIS experience, when we decided to move in together about a month later, I used the same company. This time, I asked for the SAME 2 men, and those 2 came, but brought along a friend. To move everything that had originally been moved, along with things brought over by friends, took these 3 men less than 3 hours. This time they drove about 8 miles again, and moved part of the items into an apartment which was down ONE flight of stairs, the balance was put in a rented garage at the complex. My bill? Less than $400, plus a small tip for each man.
Move forward to May 2018, when we moved into a townhouse 4.9 miles away. My boyfriend called the company, and they told him they would send men and equipment based on the two previous moves. They were advised that we had added a bed that would require disassembling and reassembling, as well as a large loveseat. About a week before the move, we contacted the company and asked to have 3 men come, so that ONE could stay at the apartment taking furniture apart, while the other 2 loaded items from the garage.
The day of the move came. Three men came. We showed them the garage, and requested that it be loaded while one man stayed back to take apart the bed and loveseat. They ignored us. Therefore, while one man took apart our bed, the other two either stood around, or took small, light items up. We did request they help take a tv down from a wall mount, which took about 5 minutes.
I left to take fragile items over to the new home, and while gone my boyfriend called to tell me that one of the men had told him that the truck was too small, and we'd be charged for a second trip. We had already realized that this move was not going well, so I was not surprised.
At the end of the day, the bill was $908. Yep, more than twice as much as last year. Last year it took them 3 hours, this year 6 hours. Went back to the apartment only to realize they had not even brought everything over.
I posted a review at that time and we were contacted by the owner of the company, ***. Mr. speaks to people like he thinks he is better and smarter than they are.
He came over last week to take an inventory. Keep in mind, that he counted items WE moved over the 2 weeks prior to them moving us. We got the keys May 11th, they moved us May 24th. During that time, we had moved a 65 inch tv and the stand, one of our beds, a huge round rolling coffee table, etc. EVERY item moved by them this year was moved LAST year, with the exception of ONE dresser and night stand, ONE bed, and ONE loveseat. Yet, it took an additional 3 hours and cost us more than twice as much.
Mr. came last week. We spoke with him today.Here is the result (after his telling me that he didn't care what kind of review anyone posted on social media during the visit):
Mr. advised us that because the new home had a staircase that had a 90 degree angle it would be more. Ummm, last year, two men moved the items from a THREE story house. I'm confused! Next, he told us that last year in the 2nd move, they "forgot" to charge us for the 3rd man. Ummm, again, I'm confused. How is that OUR fault? As far as I knew, he was a buddy. He advised during the inventory that one reason it took longer was that this crew was OLDER! Today, of course, he made no mention of that
So, this move cost twice as much, using the SAME number of "professional" movers as the one last year.
We believe that we were double charged; therefore, seeking $450.00.
Contact Name and Title:***, President
Contact Phone: ***
Contact Email: ***@chhj.com
*** and ***o move.
History: 1. Moved *** to ***'s townhouse on 5/18/17. Most items were already in the garage with exception of a few pieces of furniture in an upstairs bedroom - Cost: $457.00. 2. Moved *** and *** to an Apt. 6/6/17. This move included a few additional items from ***'s townhouse. Most items including much of the furniture was placed in the garage. This makes a move much easier and faster. This move was set up for a 2-man move. Upon ***'s request, we sent three men. My office neglected to change the labor rate from a two man team to a three man team. As a result, my Crew Chief charged ***/*** the two man rate (Hourly chg was $118 vs $153). My bookkeeper noted the incorrect charges, however, being that it was our mistake, we did not ask for additional payment. In addition, *** and *** received a $25.00 repeat client discount. Our charge of $388.00 if properly charged would have been $$535.00. I reviewed this with Michael and *** so that they would have a basis point for their third job. Upon reading bout ***'s concerns on Facebook, I contacted *** and indicated that we would review his issues after Memorial Day weekend. As we do not normally have complaints like this, ***, Franchise Mgr. and I personally went to meet with ***. *** took an inventory of the items that were moved. If we had given an onsite estimate for this move, we would have given them an estimate for 6.5 hours plus a one hour travel fee. This estimate would be $1147.50. My three man crew completed this move in 6.0 hours. *** and *** acknowledged on our paperwork that they did not request a written estimate and they were required to pay the charges as indicated on our invoice. A number of factors to keep in mind that made a difference in this move: A. First move into the apartment went down one level. The move out of the apartment went up the stairs. This takes add'l time. B. The furniture that was in the garage at the apartment was moved upstairs to the 2nd floor of the townhouse. This took add'l time. C. There were two 90 degree turns on the staircase. This also takes add'l time. D. *** and *** purchased a love seat and a Queen/King Bed. The bed did not have a typical bed frame. The bed frame had add'l storage built in under the bed. This bed frame took an extended amount of time to both take apart and then put back together. In addition, there were numerous pieces to be wrapped with blankets and transferred to the truck and from the truck. E. The original move indicated about 20 boxes to be moved. There were approx. 70-80 boxes moved on this move. Each move is different. This move required additional time to move furniture to a second floor with tight corners coming up the stairwell. The charges for the move are reasonable based on the add'l workload that was encountered. I conversed with *** and *** last week and offered them a credit for one hour of work as gesture of customer service. This offer is still available.
Response. For the May 2017 move, the 2 man team also had to disconnect and pack many items, move some things from the 3rd story, involving 4 90 degree turns. Boxes were packed by College Hunks. The June 2017 move involved ONLY items in a garage, but were moved mostly to a garage, with a few pieces moved into an apartment. Time? Less than 3 hours. Yet we are now told that this business should have made contact to say we were charged too little and owe money. I'm extremely confused.
As to not requesting an estimate of cost for the 2018 move, why would we? This company had moved us TWICE in a month, the most expensive of those was $455. We based this move on the cost of the May and June 2017 moves, $455 and $388, factoring in a 3rd person and another hour, we ASSUMED (see where this got us?) that this move, might take ONE extra hour. However, our belongings were packed so poorly that it took THREE extra hours! Not ONE, not TWO, but THREE extra hours. The excuses we heard AFTER the fact were: 1. The team was older! 2 Your boxes were open (they packed them and moved them like that last year), 3 you had a 90 degree turn. (Please view pictures of all 3 floors of ***t in ***, where there were a minimum of 3, if not 4, 90 degree turns.
In 2017, College Hunks moved, without the original box, or anything, a tv. This year, they refused and the tv in question is broken. They refused to move one this year, yet moved one last year. They did pack it in a car for us.
Mr. seems to think that we knew we were "undercharged" last year! I'm not sure HOW we the consumer should know this. We based our move THIS time off the other TWO moves! How could it possibly take 3 men twice as long as two men?
Mr. offered one hour off the bill, but he also expects us to sign a contract and remove negative posts from social media. What he apparently isn't honest enough himself to realize is this: if he had made a reasonable offer to us, perhaps 2 hours off the move, I would have GLADLY removed ALL posts that were negative, and just kept my mouth shut, and my fingers off the keyboard! However, in our minds, we now feel that others HAVE been offered money and removed negative reviews, giving this company a higher rating than perhaps they should have!
We refuse his offer based solely on OUR integrity. If someone does a job, then a year later does the SAME job (again, review the information about the first move in May from the THREE story house!), why should it take twice as long?
Since they wouldn't move the tv, and yet were willing to pack it in OUR car, I feel they should offer us something for that. I also believe that the move should have taken 4 hours, since his crew was "older" in his own words, and we should be reimbursed as follows: 2 hours of time at $153 per hour, and 67 cents on the dollar for the tv, which was only $233, for a total of $462, or we'll take $455 as I quoted in the original complaint. I will also agree to update my social media posts to state that they worked with us and we're satisfied.
Just very confused about how a move took TWO times as long...less than 3 hours to more than 6!
Very simply, we have put in a place a policy that requires that all TV's are moved in a box as of last July, 2017. When customer do not have a box we have a box that we only charge $15.00 for to move a 46" TV. We have in place a waiver that is signed by *** that acknowledges this policies by both his initials and signature. One of my men assisted *** with putting the TV in his car. This is a customer service gesture. Again, the TV was in excellent condition while we assisted.
Negotiations ceased upon a tirade of virble profanity exhibited by ***. After listening to the fowl language, I warned him that I would stop the call if it continued. I terminated the call when *** immediately started this tirade again.
My final offer is a check for $200.00. I make every attempt to be fair and this is why we have great reviews. At the same time, we have a great reputation based on our quality of work and do not buckle to threats on Social media. I only wish both *** and *** the best as they move forward in their new house. Kind regards.
This moving company lost a plastic bin with items of irreplaceable value. They did not have anyone monitoring their truck during the contracted move.
I moved about one week ago with this company. Sadly, one of my bins with some very dear things went missing in the move. I called the company and the scheduler did not even care to speak to me about this. She instead put me through to the young man who supervised my move and told me I better not be calling him a thief. That was not the kind of attitude a person who is missing personal belongs needs to hear. He later offered to try to re-check the truck, but as I reminded him, he told me he and his co-worker checked the truck before they left my site. This company does nothing to help you. I consider their system one of incompetence. My things were in storage and the two moving men were leaving the truck unattended every time they came to the storage room to get more of my things. I stayed at my storage center to prevent anything from going missing. They offered so such care and left the truck open to anyone who might decide to get on board and take a bin and walk off. I have taken a great personal loss in this case and had to file a police report as a result. I will never use this company again unless they devise a system where one man stays with the truck to protect the person's personal items from theft. They also need to offer some better assistance to a person who has taken a personal loss because of their negligence. I have filed a police report about this loss.
I cannot replace the items lost. At this stage, because they did not protect my belongings, I would like a refund of their fees which are far less than the loss i have taken.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@chhj.com
*** has contacted the client. We are in the process of contacting the storage company for footage of their surveylance tape. We will update you as we get more information.