Complaint: [redacted] I am rejecting this response because: Tex Star never checked the radiator to my knowledge nor did the replyAlso, we brought car in the fix the problem and the issue was not resolved if it began to have the problem as we left the shopThe shop did offer to look at the car again, however, I informed them at the time that I do not live in Killeen anymore so this is not a possibilityThat is why they referred us to the company who said we need a new engine and he was wrong tooI still feel that my money was wasted because my car was not fixedIt would have been a justified expense if the repairs had made a difference in my carThe car hasn't been repaired but I don't feel as if I can trust TexStar when they already have dollars of my money and my car has not seemed any different than it was before they "fixed" it [redacted] ***
Please find attached your copy.of the invoice concerning Mr [redacted] ,s complaint of services rendeered on 9/ My name is [redacted] I am the GMhere at Texstar Auto care Mr [redacted] was refered to us by another customerHe came to us on 9/9/for a transmission service and brake system inspectionI asked Mr [redacted] if he was having any transmission issues he said noI had a long conversation with Mr [redacted] about the risks involved with doing a transmission service out side of the intravals recommended by the dealer such as slipping and total failureThis is caused when new fluid is intraduced to the system causing deposits to breake loose and clog the fluid passagesAnd due to this we could not be held responsible for and failureMr [redacted] decided to move fwd with the servicethe truck was parked in front of the bay so I pulled it straight into the bay.I performed the service in accordance with the oem manual and used oem equivalent fluid and filterI performed the service my self I used a high grade high vibration rtv sealant to help seal the new gasket to the bottom of the transmission pan also all bolts removed were put back where they were removed from.when the service was complete and I was backing the truck out of the bay and noticed that the truck took a little while to go into reverse.I pulled it back in and double checked everything which all looked goodbacked the truck out called Mr [redacted] told him of the issue he did not seem concernedHe came and got his truck settled his bill seemed happy and leftI did not hear from him again until mid Feb he called here I answered the phone my self Mr [redacted] stated that he was on his way back from a long trip and his trans mission was slippingand he wanted to know what we were goin to do for himI told him he could bring the truck in and I would look at it but I reminded him of the conversation we had before the serviceand that we would not be responsible for internal damageHe said that is fine in aaggravated toneand hung up on meMr [redacted] did not come to the shop until march he showed up wt pictures and a receipt from a toyota dealer stating that the wrong gasket was installed and the wrong boltsas stated earlier I use high vibration rtv and all bolt were put back accordingly toyota stated that there was a problem shift pattern that is electrical and in programing nothing to do wt rtv or boltshe damanded that we reimburse him the orgional amount and the amount for the dealer repair.I told him that we could not and would not do thatAt no time did were we ever given the truck to perform our own examinationMr [redacted] than said that he would not be coming here for anything elseI told him I was sorry he felt that way but that was his choiceI have seen this issue before customers come in for trans service only when there is a issue thinking a service will fix itwe always advise them of risksWe here at Texstar auto car take total pride in our customer care and service we strive constantly to be the best in the industry Thank you have a good day [redacted] Genaral Manager TEXSTAR AUTOMITIV
Complaint: [redacted] I am rejecting this response because: Tex Star never checked the radiator to my knowledge nor did the replyAlso, we brought car in the fix the problem and the issue was not resolved if it began to have the problem as we left the shopThe shop did offer to look at the car again, however, I informed them at the time that I do not live in Killeen anymore so this is not a possibilityThat is why they referred us to the company who said we need a new engine and he was wrong tooI still feel that my money was wasted because my car was not fixedIt would have been a justified expense if the repairs had made a difference in my carThe car hasn't been repaired but I don't feel as if I can trust TexStar when they already have dollars of my money and my car has not seemed any different than it was before they "fixed" it [redacted] ***
Please find attached your copy.of the invoice concerning Mr [redacted] ,s complaint of services rendeered on 9/ My name is [redacted] I am the GMhere at Texstar Auto care Mr [redacted] was refered to us by another customerHe came to us on 9/9/for a transmission service and brake system inspectionI asked Mr [redacted] if he was having any transmission issues he said noI had a long conversation with Mr [redacted] about the risks involved with doing a transmission service out side of the intravals recommended by the dealer such as slipping and total failureThis is caused when new fluid is intraduced to the system causing deposits to breake loose and clog the fluid passagesAnd due to this we could not be held responsible for and failureMr [redacted] decided to move fwd with the servicethe truck was parked in front of the bay so I pulled it straight into the bay.I performed the service in accordance with the oem manual and used oem equivalent fluid and filterI performed the service my self I used a high grade high vibration rtv sealant to help seal the new gasket to the bottom of the transmission pan also all bolts removed were put back where they were removed from.when the service was complete and I was backing the truck out of the bay and noticed that the truck took a little while to go into reverse.I pulled it back in and double checked everything which all looked goodbacked the truck out called Mr [redacted] told him of the issue he did not seem concernedHe came and got his truck settled his bill seemed happy and leftI did not hear from him again until mid Feb he called here I answered the phone my self Mr [redacted] stated that he was on his way back from a long trip and his trans mission was slippingand he wanted to know what we were goin to do for himI told him he could bring the truck in and I would look at it but I reminded him of the conversation we had before the serviceand that we would not be responsible for internal damageHe said that is fine in aaggravated toneand hung up on meMr [redacted] did not come to the shop until march he showed up wt pictures and a receipt from a toyota dealer stating that the wrong gasket was installed and the wrong boltsas stated earlier I use high vibration rtv and all bolt were put back accordingly toyota stated that there was a problem shift pattern that is electrical and in programing nothing to do wt rtv or boltshe damanded that we reimburse him the orgional amount and the amount for the dealer repair.I told him that we could not and would not do thatAt no time did were we ever given the truck to perform our own examinationMr [redacted] than said that he would not be coming here for anything elseI told him I was sorry he felt that way but that was his choiceI have seen this issue before customers come in for trans service only when there is a issue thinking a service will fix itwe always advise them of risksWe here at Texstar auto car take total pride in our customer care and service we strive constantly to be the best in the industry Thank you have a good day [redacted] Genaral Manager TEXSTAR AUTOMITIV