Tex Work

The problem was resolved with [redacted] and the customer was satisfied

On 4/18/2014, the complainant was emailed regarding the status of her accountA copy of this email is included with this response, We did not receive a responseThe first letter that was sent from the agency that handles our declines, as well as our hard collections did not send a letter until
4/25/The account was never reported to any credit reporting agenciesWe contract with a debt collection agency that handles our decline notifications as well as our hard collectionsThis company makes a series of phone calls and letters to notify the member that there is a problem with their account and they need to call us, or they can update their billing information directly on the first notification letter that they receivedThe complainant was then emailed again on 5/21/14, to let her know that there was still an issue with her account, and she did not contact us until 5/27/Eased on these emails, letters, and phone calls from Galaxy Fitness, and its agents, we do not feel that we have portrayed a “lack of communication”

In reference to letter dated 1/4/We have sent the following mail to the customer on January 8, 2016, and faxed you a copy of the same, this is an electronic copy of the email for the Revdex.com records. If there is any thing further we need to do to show that we resolved her claim, please
let us know. The assigned ID *** that was submitted on 1/3/2016, has been resolved to the customer’s satisfaction, could you please close this case and show that we acted immediately when we received the notice. There was some misunderstanding on the communication as to whom was being contacted regarding her request and the company policy on refunds. Thank you for your help

In reference to letter dated 1/4/We have sent the following mail to the customer on January 8, 2016, and faxed you a
copy of the same, this is an electronic copy of the email for the Revdex.com records. If there is any thing further we need to do to show that we resolved her claim, please let us know. The assigned ID *** that was submitted on 1/3/2016, has been resolved to the customer’s satisfaction, could you please close this case and show that we acted immediately when we received the notice. There was some misunderstanding on the communication as to whom was being contacted regarding her request and the company policy on refunds.
Thank you for your help

The problem was resolved with [redacted] and the customer was satisfied.