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Texan Hyundai

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Texan Hyundai Reviews (12)

This letter serves as a response to the complaint submitted on 3/22/I am very confused, hurt, and disappointed by these allegations First, I would like to address the allegations that the consumer stated she paid out of pocket $for the product and is unsatisfied with the productThe total cost of the wig was $and after the consumer expressed not being able to afford the wig due to her medical billsWe informed the consumer about possible grants/scholarships that could cover some or all of the wig costWe provided the grant/scholarship website information to the consumerThe consumer applied for a grant and she was awarded $(we received a check from the non-profit org) the consumer paid the remaining balance of $ In regards to the consumer stating she is unsatisfied with the quality, if she was so unsatisfied why has this consumer continuously made purchases with our company; she has made a total of three purchases from 2013-We have used the same quality of hair for the three different products she has purchasedThe first purchase she made was on 6/28/13, she purchased a lace frontal closure (she also made a second purchase months later, she bought bundles of hair to go along with the Lace frontal closure) and she has never complained about quality of hairIn fact, on 3/12/(months later) she was still wearing the same lace frontal closure and bundles when she came to pick up her third orderI also have text messages dated as recently as 3/12/stating and I quote "the hair is beautiful and you do a wonderful job"Also, she provided the measurements for her orders we have never measured this customers head; she had extensions in her head (from another company) when she came to our store on 6/8/for the first time, and she provided measurements at a later date; this is a lie On 3/15/she expressed concern that she would like the wig to be fuller, so I invited her to my home to address her concerns with density of wig in personShe arrived at my house on 3/15/ and I explained the density of the wig was the standard density, I offered the additional service of increasing the density of the wig by adding more hair The customer refused that option and did not want to send it back and wait for more hair to be added (because she was eager to wear the wig) she informed me she would be making a fourth order in June (her fiancée would pay for it) to purchase a wig for her wedding in July and that she would just get the thicker wig at that timeI have text messages dated as recently as 3/26/(days after she has filed this complaint) stating that she would like to make an additional purchase for accessories to go along with the wig (in question); This is why I am confused by the complaint being filed Secondly, this consumer at no time has ever paid full price for any products she has purchased from usWe have provided discount after discount and informed her of grants, because she has shared her financial circumstance, and we have extended several courtesies to assist her in every way, in addition to discounts, we allowed her to pay half down and the remaining balance upon order pick upWhen she placed the first order in June 2013, an order that cost her $158.90, she didn't finish paying the balance until September and the same amount of time lapsed with payment on the second order that was approx$dollars for those two bundles, third order she paid $out of pocket ( with the grant support of $250)The statement and I quote "I have lost a total of $is completely false; I am hurt because I have made several arrangements and sat and cried with this customer when she has shared her testimonies about medical bills and hair loss and I have personally gone out of my way to help so she could be able to afford the three purchases she has made; and she has always highly complimented the products We want to thank you for the letter informing us about the complaint and I want to also thank you for giving us the opportunity to respond in order to preserve the integrity and the confidence we have in our companyWe have been established since assisting women who have suffered hair loss and have grown and sustained as a business strictly from word of mouth and person to person referrals; we take great pride in offering hair pieces that allow women to restore confidence and improve their quality of lifeWe believe this consumer who is trying to recover $for a wig that she only paid out of pocket $for, and is committing a fraudulent act by requesting a full refund because she is suffering some hardshipsShe is preparing to move out of state and get married and hard up for money As I am writing this letter today, I have voicemail messages from Saturday 3/30/she has contacted me trying to buy hair glue to apply the wig that she is trying to request a full refund for; she obviously did not know that I would receive a copy of her complaint so soon as she prepares to move out of town The message states"I will pay now (for glue)" "Hello LoveMy daughter is in the hospital" "Can I get the glue by Saturday"We meet face to face and give each customer the opportunity to review their order and express any concerns and changes to be made before leaving with the hair, due to the nature of the product, we cannot provide returns or refunds if the hair has left the shop and been in the customers possession, this has been our policy from the beginning and this information has been presented to the customer with every purchase madeThis client has never complained about the quality of our hair products or our service; she has only requested for one wig to be thicker and she refused the service of adding more hair Indy Remy Hair

Sent: Thursday, February 11, 4:PMSubject: Complaint # [redacted] I need to update my complaintMy email address on file is [redacted] The business contacted me and was very nice and apologetic and got me my key Thank you [redacted] [redacted] Non-Discrimination Statement: http://www.lpisd.org/apps/pages/index.jsp?uREC_ID=216246&type=d Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

From: [redacted] Sent: Thursday, February 11, 3:PMTo: [redacted] Cc: [redacted] ***Subject: Revdex.com complaint resolution Mr [redacted] Please contact me at your earliest convenience in order to resolve this matter Rosalinda M [redacted] Texan Hyundai [redacted] 832-586-Main [redacted] 832-586-Fax

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] There is no attachments at the bottom of my screen Regards,

Revdex.com:
This letter is to inform you that DBA Texan Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/3/3:58:PM and assigned ID ***
Regards,
*** * ***

My family has purchased 3 new vehicles from Texan Hyundai over the past 3 years. The salesman and finance guy were very polite and professional. They did everything in their power to make me happy. I knew exactly what I was getting with the warranty and what my monthly payments were going to be. I have never had any problems with the vehicles since they were purchased. I take them to their service department for maintenance and their service department is very friendly. I never have any problems getting in for what I need. I will continue to make purchases from Texan Hyundai.

Sent: Thursday, February 11, 2016 4:07 PMSubject: Complaint #[redacted]
I need to update my complaint. My email address on file is [redacted]. The business contacted me and was very nice and...

apologetic and got me my key.  
Thank you. [redacted].
 
[redacted]
 
Non-Discrimination Statement: http://www.lpisd.org/apps/pages/index.jsp?uREC_ID=216246&type=d
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this...

resolution.] There is no attachments at the bottom of my screen
Regards,

Everyone know that talking to Car Dealers is always a nightmare as you can never understand how much to bargain. When I visited Texan Hyundai the sales person (Carlos) quoted me around 20K for an Elantra. I had done my homework and didnt want to waste anyone's time so to cut the chase short I told him that I have looked up True Car Price and have generated the certificate there based on which this car is worth around 17K. He was taken aback and stepped out to talk to his manager and came back with revised offer of 17.5K. I was thinking in my mind that how much these guys loot the consumers that within minutes he dropped the price by 12.5%. Anyways I told him that as per True Car certificate the dealer is committed to honour the price so I expect the car in 17K and nothing more. In my mind I was thinking that hopefully he will give up couple more hundreds, I wasn't really expecting him to deliver on 17K. However at this point the manager (Frank Luna) comes over and asks me in an intimidating tone that if I was asking to leave. I was surprised by his rude tone and on top of that he took that paper of quotation his sales guy had prepared and tore it and threw in the trash can. Who does that!!! When he gave me a price of 20K did I tore papers then when I am offering 17K why did he forgot all his social manners. This person is seriously a thread to public and should not be in any customer facing jobs. If he or his team ever get to this review than I would like to inform them that after leaving their dealership I went to another Hyundai dealer 10 miles away and the lady there very gladly agreed to my offer of 17K and sold me exact same car. This confirmed to me that I wasnt asking for anything out of ordinary which made Frank Luna angry, he is certainly kind of person we all would like to avoid.

This letter serves as a response to the complaint submitted on...

3/22/14 I am very confused, hurt, and disappointed by these false
allegations.
First, I would like to address the false
allegations that the consumer stated she paid out of pocket $500 for the
product and is unsatisfied with the product. The total cost of the wig was
$476.15 and after the consumer expressed not being able to afford the wig due
to her medical bills. We informed the consumer about possible
grants/scholarships that could cover some or all of the wig cost. We provided
the grant/scholarship website information to the consumer. The consumer applied
for a grant and she was awarded $250 (we received a check from the non-profit
org) the consumer paid the remaining balance of $226.15.
In regards to the consumer stating she is
unsatisfied with the quality, if she was so unsatisfied why has this consumer
continuously made purchases with our company; she has made a total of three
purchases from 2013-2014. We have used the same quality of hair for the three
different products she has purchased. The first purchase she made was on
6/28/13, she purchased a lace frontal closure (she also made a second purchase
months later, she bought bundles of hair to go along with the Lace frontal
closure) and she has never complained about quality of hair. In fact, on
3/12/14 (9 months later) she was still wearing the same lace frontal closure
and bundles when she came to pick up her third order. I also have text messages
dated as recently as 3/12/14 stating and I quote "the hair is
beautiful and you do a wonderful job". Also, she provided the measurements
for her orders we have never measured this customers head; she had extensions
in her head (from another company) when she came to our store on 6/8/13 for the
first time, and she provided measurements at a later date; this is a lie.
On 3/15/14 she expressed concern that she
would like the wig to be fuller, so I invited her to my home to address her
concerns with density of wig in person. She arrived at my house on 3/15/14
and I explained the density of the wig was the standard density, I offered the
additional service of increasing the density of the wig by adding more hair.
The customer refused that option and did not want to send it back and wait for
more hair to be added (because she was eager to wear the wig) she informed me
she would be making a fourth order in June (her fiancée would pay for it) to
purchase a wig for her wedding in July and that she would just get the thicker
wig at that time. I have text messages dated as recently as 3/26/14 (days after
she has filed this complaint) stating that she would like to make an additional
purchase for accessories to go along with the wig (in question); This is why I
am confused by the complaint being filed.
Secondly, this consumer at no time has ever
paid full price for any products she has purchased from us. We have provided
discount after discount and informed her of grants, because she has shared her
financial circumstance, and we have extended several courtesies to assist her
in every way, in addition to discounts, we allowed her to pay half down and the
remaining balance upon order pick up. When she placed the first order in June
2013, an order that cost her $158.90, she didn't finish paying the balance until
September and the same amount of time lapsed with payment on the second order
that was approx. $300 dollars for those two bundles, third order she paid
$226.15 out of pocket ( with the grant support of $250). The statement and I
quote "I have lost a total of $1000.00 is completely false; I am hurt
because I have made several arrangements and sat and cried with this customer
when she has shared  her testimonies about medical bills and hair loss
and I have personally gone out of my way to help so she could be able to afford
the three purchases she has made; and she has always highly complimented the
products.
We want to thank you for the letter
informing us about the complaint and I want to also thank you for giving us the
opportunity to respond in order to preserve the integrity and the confidence we
have in our company. We have been established since 2007 assisting women who
have suffered hair loss and have grown and sustained as a business strictly
from word of mouth and person to person referrals; we take great pride in
offering hair pieces that allow women to restore confidence and improve their
quality of life. We believe this consumer who is trying to recover $500 for a
wig that she only paid out of pocket $226.15 for, and is committing a
fraudulent act by requesting a full refund because she is suffering some
hardships. She is preparing to move out of state and get married and hard up
for money.
As I am writing this letter today, I have
voicemail messages from Saturday 3/30/14 she has contacted me trying to buy
hair glue to apply the wig that she is trying to request a full refund for; she
obviously did not know that I would receive a copy of her complaint so soon as
she prepares to move out of town.
The
message states.... "I will pay
now (for glue)" "Hello Love... My
daughter is in the hospital" "Can I  get the glue by Saturday". We meet face to face and give each customer the
opportunity to review their order and express any concerns and changes to be
made before leaving with the hair, due to the nature of the product, we cannot
provide returns or refunds if the hair has left the shop and been in the
customers possession, this has been our policy from the beginning and this
information has been presented to the customer with every purchase made. This
client has never complained about the quality of our hair products or our
service; she has only requested for one wig to be thicker and she refused the
service of adding more hair.
  Indy Remy Hair

I have not had any issues with the purchase of my car or the serive I have received in the service department. I will continue to do business and refer others to do so.

From: [redacted] Sent: Thursday, February 11, 2016 3:52 PMTo: [redacted]Cc: [redacted]Subject:...

Revdex.com complaint resolution   Mr. [redacted]   Please contact me at your earliest convenience in order to resolve this matter.      Rosalinda M[redacted] Texan Hyundai [redacted]
[redacted] 832-586-8600 Main [redacted] 832-586-8967 Fax

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