We sincerely apologize for any inconvenience for the clientThe honest mistake was made by a new hire who was in trainingWe have not been able to find, nor have we heard, of any other misidentified paymentsAs soon as we got word, our Head Collector looked into the problem and the issue was rectified immediatelyWe are sorry for any inconvenience, but this had no negative impact on the client or their loan statusWe are not able to credit a month's worth of payments for an honest mistake that shows no harmWe hope the customer will understand this was a person in a new position doing the best they could and made an honest mistake - one that was corrected as soon as it was brought to our attentionAnd after further review we have found no other issues with this new employee's handling of paymentsThank you, Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint According to the warranty, TAB are covering ENGINE it does not say internal motorIT SAYS ENGINEOIL GOES TO THE ENGINELack of oil will cease an engineOther mechanics took ONE look at the car and refused to even change the oil due to the amount of oil that was leakingIt the car is smoking and leaking on day after purchase that says to me that negligence was before the car was soldI had not even driven the car for months or miles (even to this day) for the car to be having the issues it's havingSo if TAB had changed the oil recently #why wasn't the cap placed on correctly? #why isn't there any stickers in the car stating the last time the oil was changed? Also the day I brought the car, I asked [redacted] if they were going to look it over and clean it upHe said he will take it and top off all the fluidsWhy wasn't the leak caught then? How many other cars on TAB lot is not being maintained? According to a [redacted] report I pulled yesterday the last documented oil change on the car was Nov The last documented servicing on the car was on 4/29/TAB received the car on Oct However they did not know the last time an oil change was done on the car? In regards to TAB's response I did say I was going to talk to a lawyer because I've been given the run aroundThat does not excuse them from contacting me in regards to the issue at handAs an organization that deals with customers EVERY DAY, TAB should be finding solutions instead of creating p***lemsSo instead of scheduling an appointment to fix the issue, they avoided the issue up until now? The issues about my residence HAS NOTHING TO DO WITH THE OIL AND ENGINEAll the dates they provided are in regards to my residenceI did also call about the sunroof and once again I did not talk to the service department" [redacted] is not available she's out to lunchShe is the only one who can schedule maintenance." Furthermore, yesterday I called at 10:am [redacted] said that car was not looking at yet but they will work it in the queue and call me back to let me know what was wrongNext call from TAB was at 6:37pm, my car was already fixed [redacted] said something was a hole in the "rutter pipe." That the car was already fixed and I could come get it SepThere was no advising on what was wrong prior to fixing the p***lemThere was no estimateThere was no communication until AFTER the car was "fixed." I called two [redacted] service departments directly because I wanted to know what a rutter pipe wasNo one at [redacted] is familiar with the terminology or with rutter pipes being used on a ***Now all of a sudden it's something totally different from what was communicated on the phone? This report is the first time I'm seeing the problems written out or communicated Why is it that the service personnel call me who KNEW exactly what was done on my car? I have pictures of the car, the statement from [redacted] , and the [redacted] report All of this proves that while under the care of TAB this car was not PROPER maintainedHowever I am unable to attached these files Regards, [redacted]
To Whom It May Concern,
A cap on the engine is NOT the engineTAB did NOT leave a cap off, the "cap" is on the back of the motor and apparently came off at some point after purchase(Or is customer claiming the vehicle was leaking oil and smoking during test drive and while being driven for four weeks?)
How would we possibly know when the oil was last changed on a vehicle we purchased at an auction or anywhere else? It is the PURCHASER'S responsibility for maintenance and upkeepAnd driving it for weeks with a major oil leak she admits knowing about, and not keeping appointments for TAB to look at the vehicle to see if it was a Warranty issue, could be seen as negligence
Sunroof is not a Warranty issue, just as the oil issue, therefore it is not being discussed
We fixed the vehicle without calling *** *** because we felt she was in need of her vehicle and since our cost on her parts where less than $30.00, I believe, we thought it prudent to fix the vehicle and let *** *** get back to driving the vehicle
Obviously, a $repair, which, by the way, would have cost *** *** much more at a mechanic shop, is not worth discussing a refund on her purchaseIncluded in that, TAB repaired a Non-Warranty item at our cost
My final offer to settle this dispute is I will pay for the parts, but *** *** has to pay for her tow bill, that is explicit in her contract, and must be current on her payments
So in summary, TAB will pay for the parts, *** *** will pay for the tow at time of vehicle pick up and must be current on her contract before taking delivery, and this complaint gets resolved satisfactorily
But if *** *** is not wanting to solve this issue then our in-house attorney will be waiting to hear from *** *** legal representation on this matter and there will be no more correspondence or contact from TAB employees
Thanks in advance,
*** ***
This is to address the complaint ID ***, MrSteven P***
MrP*** purchased on or about August 18, At time of purchase MrP*** needed to use his 'bonus' check that he receives in order to qualify for purchasing this vehicleMrP*** was notified that he would need to
provide that 'bonus' check in order to comply with underwriting guidelines at time of approval, and time of deliveryWe gave MrP*** time to get the 'bonus' check to Texas Auto Brokers in order to satisfy the underwriting conditionsMrP*** told several office workers trying to collect the 'bonus' check proof that "we didn't need the bonus check"Our underwriters obviously disagree since MrP*** used this income to qualify on his application that he signedWe have made several calls to MrP***, some examples: 8-21-17:24:Called - Cell # invalid, unable to leave message12-5-10:03:Called for proof of 'Bonus' check12-8-9:25:Called work: MrP*** has no extension at work12-8-9:26:Called cell phone number - no answer
Finally, with no response, on 12-9-9:43:51, we shut off MrP***'s vehicle12-18-10:46:Turned MrP***'s vehicle back on when receipt of 'Bonus' Check received
We went as long as we possibly could without taking this step to collect the proof of income we needed at time of closingWe feel we went much further than necessary to collect the data that MrP*** promised when signing the contract to purchase the vehicleAnd as a further note, without proof of income declared on the application, Texas Auto Brokers could have started repossession procedures to remedy the issueWe obviously are not wanting to take that step, so we extended our time and procedures to give MrP*** every opportunity to provide Texas Auto Brokers with the necessary documents, but unfortunately we had to take this last step in order to try to get MrP*** complyWe ask that this complaint be dismissed without consequenceThank you, Texas Auto Brokers
We are a Buy Here Pay Here lot with no WarrantyThe customer has had the vehicle for over monthsObviously we have no idea what has taken place in those three months, only that the customer has called and said there was an "engine light" onWe are more than willing to look at customers
vehicles to guide them on repairs, and also offer to fix customers vehicles for cost of parts onlyHowever, we do not, nor have we ever, and it is clearly stated in the signing documents that we are not responsible for towing vehicles anytime for any purposeWhen we were contacted by the tow company about this vehicle we were told it was in a storage lot and that we would be required to pay to get it outTexas Auto Brokers is not responsible for getting customers vehicles out of storageTexas Auto Brokers was told the tow truck diverted the car from being brought to Texas Auto Brokers and instead was taken to a storage lotIf that is the case, the customer should take up that complaint with the tow companyWe are always willing to help our customers in any way we can, however, we can not be responsible for towing vehicles at will and fixing customer vehicles for freeIf there is any other information needed please feel free to contact usWe ask that this complaint be dismissed and found to be resolved
Thank you, Texas Auto Brokers
To Whom It May Concern:
Here are our records on this complaint:
7-1-Customer purchased vehicle, we granted hours to customer to return with ALL outstanding stipulations needed for complete loan package for TAB
7-28-Customer called about leak and smoking from leak, assume it is oil but
need to see vehicle to see what/where it is coming from and to verify if it is a Warranty issueSet appointment for next day per customer agreement
7-29-Customer misses appointment(Still outstanding stipulations needed from customer)
7-29-Vehicle shut off
7-30-Customer calls and says she will bring stipulations on Monday
8-12-Customer comes to lot and speaks to Service Writer about vehicle "burning oil", advised of Warranty, and policy for checking out and fixing Non-Warranty issuesCustomer gets upset and threatens legal action to Service WriterPer Company Policy, once lawyers or lawsuits are mentioned, employees are to stop talking to the customer about the matter and let legal handle from there onAdvised we can still check out vehicle on 8-18-Customer, in our shop office, agrees to bring in vehicle on 8-18-
8-13-Customer presented a bill for Proof of Residence with no address on it, insufficient, need a valid bill
8-16-Vehicle shut off for lack of stipulations (weeks after customer was told they were needed)
8-16-Turned vehicle back on with one final extension to present POR stipulation - notified customer if vehicle turned off it will not be turned on until stipulation requirement is met
8-18-Missed 2nd Check Out Appointment
8-18-Customer called to ask about a sunroof issue, advised of missed appointment, customer said she will try to reschedule
9-08-Customer calls and says vehicle is in *** *** parking lot and was advised there was an oil leakAdvised customer we are still waiting to check it out and see IF it is a Warranty Item or notAdvised customer, per contract, that tows are responsibility of customer
9-10-TAB had it picked up to help out customer and to protect our motorCustomer advised they would be responsible for tow bill when vehicle is picked up(Payment Arrangements are sometimes available, terms depending on current status of account)
9-11-After getting vehicle into service bay and looking at vehicle, a cap on the back of the motor had either been removed or come offThis is not an internal motor issue, it is paramount to an Oil Cap not being placed on or lost, also a small water hose was splitTAB has replaced both itemsIf there is repair on a vehicle that is not Warranty, TAB will charge COST of parts ONLY, no mark up, and a small labor feeUsually, this equates to a 50% -75% savings to the customer over retail mechanic shops
9-11-Customer wants "proof", etcof parts and issues
We feel that we have been more than accommodating, patient, and willing, to help *** ***However, at this point, with threats of legal action, we will, as we always do, abide strictly to our Retail Installment ContractTherefore, we will be supplying *** *** with copies of invoices on parts and our nominal labor fee for payment, along with tow expense, at the time *** *** picks up her vehicle
If you have any questions please feel free to contact me anytime
Sincerely,
*** ***
Sales/Service Manager
Texas Auto Brokers
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I only Had the Vechile for About 3Months it was saying check engine oil after I got a oil change it was also saying engine shut down turn car off now if I had this car for three months its sound not be saying that I understand they car or as in no warranty but you can't just sell nobody no ragely cars just because they are not in warranty they spose to check they vechiles they check that vechile and they knew that something was wrong with it the tow truck man said that they told him that the car is not worth them paying the tow people to fix it if the Car is not worth them paying r something dollars to get out that's mean something had to be wrong with the car my thing is if it was under repo they would have got a tow truck to come repossessed it just like they did a friend car so why they didn't get they car from the storage ? Because it isn't worth itThey knew something was wrong with it from the jumpI was a paying my car note on time I just got my car I don't need a repo for a broke down Car I was paying for that's messed upAnd they don't care they didn't try to help me do anything and they said forget they vechileThey do not care about they customers
This is in acceptable even as a new hire trainee the person should have been properly trained and not to accept payments on their own without supervision as a new hire. In addition I still have not received an updated receipt showing my account has been corrected and current almost a week later.
We sincerely apologize for any inconvenience for the client. The honest mistake was made by a new hire who was in training. We have not been able to find, nor have we heard, of any other misidentified payments. As soon as we got word, our Head Collector looked into the problem and the issue was...
rectified immediately. We are sorry for any inconvenience, but this had no negative impact on the client or their loan status. We are not able to credit a month's worth of payments for an honest mistake that shows no harm. We hope the customer will understand this was a person in a new position doing the best they could and made an honest mistake - one that was corrected as soon as it was brought to our attention. And after further review we have found no other issues with this new employee's handling of payments. Thank you, Management.
I'm sorry the customer doesn't understand that mistakes do happen sometimes and that fortunately there was no harm done regarding this mistake. We would just ask the customer to be a little understanding in this matter. We have mailed out a receipt to the customer via Certified Mail. The customer will be receiving the corrected receipt any day. As stated before, we will not be able to compensate the customer for this Scribner's error. We sincerely apologize for any issues this customer has incurred. Management.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
According to the warranty, TAB are covering ENGINE it does not say internal motor. IT SAYS ENGINE... OIL GOES TO THE ENGINE. Lack of oil will cease an engine. Other mechanics took ONE look at the car and refused to even change the oil due to the amount of oil that was leaking. It the car is smoking and leaking on day 28 after purchase that says to me that negligence was before the car was sold. I had not even driven the car for 3 months or 5000 miles (even to this day) for the car to be having the issues it's having. So if TAB had changed the oil recently #1 why wasn't the cap placed on correctly? #2 why isn't there any stickers in the car stating the last time the oil was changed? Also the day I brought the car, I asked [redacted] if they were going to look it over and clean it up. He said he will take it and top off all the fluids. Why wasn't the leak caught then? How many other cars on TAB lot is not being maintained? According to a [redacted] report I pulled yesterday the last documented oil change on the car was 18 Nov 2013. The last documented servicing on the car was on 4/29/2014. TAB received the car on 7 Oct 2013. However they did not know the last time an oil change was done on the car?
In regards to TAB's response I did say I was going to talk to a lawyer because I've been given the run around. That does not excuse them from contacting me in regards to the issue at hand. As an organization that deals with customers EVERY DAY, TAB should be finding solutions instead of creating p[redacted]lems. So instead of scheduling an appointment to fix the issue, they avoided the issue up until now? The issues about my residence HAS NOTHING TO DO WITH THE OIL AND ENGINE. All the dates they provided are in regards to my residence. I did also call about the sunroof and once again I did not talk to the service department. "[redacted] is not available she's out to lunch. She is the only one who can schedule maintenance."
Furthermore, yesterday I called at 10:50 am. [redacted] said that car was not looking at yet but they will work it in the queue and call me back to let me know what was wrong. Next call from TAB was at 6:37pm, my car was already fixed. [redacted] said something was a hole in the "rutter pipe." That the car was already fixed and I could come get it 15 Sep. There was no advising on what was wrong prior to fixing the p[redacted]lem. There was no estimate. There was no communication until AFTER the car was "fixed." I called two [redacted] service departments directly because I wanted to know what a rutter pipe was. No one at [redacted] is familiar with the terminology or with rutter pipes being used on a [redacted]. Now all of a sudden it's something totally different from what was communicated on the phone? This report is the first time I'm seeing the problems written out or communicated. Why is it that the service personnel call me who KNEW exactly what was done on my car? I have pictures of the car, the statement from [redacted], and the [redacted] report. All of this proves that while under the care of TAB this car was not PROPER maintained. However I am unable to attached these files
Regards,
[redacted]
We sincerely apologize for any inconvenience for the clientThe honest mistake was made by a new hire who was in trainingWe have not been able to find, nor have we heard, of any other misidentified paymentsAs soon as we got word, our Head Collector looked into the problem and the issue was rectified immediatelyWe are sorry for any inconvenience, but this had no negative impact on the client or their loan statusWe are not able to credit a month's worth of payments for an honest mistake that shows no harmWe hope the customer will understand this was a person in a new position doing the best they could and made an honest mistake - one that was corrected as soon as it was brought to our attentionAnd after further review we have found no other issues with this new employee's handling of paymentsThank you, Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint According to the warranty, TAB are covering ENGINE it does not say internal motorIT SAYS ENGINEOIL GOES TO THE ENGINELack of oil will cease an engineOther mechanics took ONE look at the car and refused to even change the oil due to the amount of oil that was leakingIt the car is smoking and leaking on day after purchase that says to me that negligence was before the car was soldI had not even driven the car for months or miles (even to this day) for the car to be having the issues it's havingSo if TAB had changed the oil recently #why wasn't the cap placed on correctly? #why isn't there any stickers in the car stating the last time the oil was changed? Also the day I brought the car, I asked [redacted] if they were going to look it over and clean it upHe said he will take it and top off all the fluidsWhy wasn't the leak caught then? How many other cars on TAB lot is not being maintained? According to a [redacted] report I pulled yesterday the last documented oil change on the car was Nov The last documented servicing on the car was on 4/29/TAB received the car on Oct However they did not know the last time an oil change was done on the car? In regards to TAB's response I did say I was going to talk to a lawyer because I've been given the run aroundThat does not excuse them from contacting me in regards to the issue at handAs an organization that deals with customers EVERY DAY, TAB should be finding solutions instead of creating p***lemsSo instead of scheduling an appointment to fix the issue, they avoided the issue up until now? The issues about my residence HAS NOTHING TO DO WITH THE OIL AND ENGINEAll the dates they provided are in regards to my residenceI did also call about the sunroof and once again I did not talk to the service department" [redacted] is not available she's out to lunchShe is the only one who can schedule maintenance." Furthermore, yesterday I called at 10:am [redacted] said that car was not looking at yet but they will work it in the queue and call me back to let me know what was wrongNext call from TAB was at 6:37pm, my car was already fixed [redacted] said something was a hole in the "rutter pipe." That the car was already fixed and I could come get it SepThere was no advising on what was wrong prior to fixing the p***lemThere was no estimateThere was no communication until AFTER the car was "fixed." I called two [redacted] service departments directly because I wanted to know what a rutter pipe wasNo one at [redacted] is familiar with the terminology or with rutter pipes being used on a ***Now all of a sudden it's something totally different from what was communicated on the phone? This report is the first time I'm seeing the problems written out or communicated Why is it that the service personnel call me who KNEW exactly what was done on my car? I have pictures of the car, the statement from [redacted] , and the [redacted] report All of this proves that while under the care of TAB this car was not PROPER maintainedHowever I am unable to attached these files Regards, [redacted]
To Whom It May Concern,
A cap on the engine is NOT the engineTAB did NOT leave a cap off, the "cap" is on the back of the motor and apparently came off at some point after purchase(Or is customer claiming the vehicle was leaking oil and smoking during test drive and while being driven for four weeks?)
How would we possibly know when the oil was last changed on a vehicle we purchased at an auction or anywhere else? It is the PURCHASER'S responsibility for maintenance and upkeepAnd driving it for weeks with a major oil leak she admits knowing about, and not keeping appointments for TAB to look at the vehicle to see if it was a Warranty issue, could be seen as negligence
Sunroof is not a Warranty issue, just as the oil issue, therefore it is not being discussed
We fixed the vehicle without calling *** *** because we felt she was in need of her vehicle and since our cost on her parts where less than $30.00, I believe, we thought it prudent to fix the vehicle and let *** *** get back to driving the vehicle
Obviously, a $repair, which, by the way, would have cost *** *** much more at a mechanic shop, is not worth discussing a refund on her purchaseIncluded in that, TAB repaired a Non-Warranty item at our cost
My final offer to settle this dispute is I will pay for the parts, but *** *** has to pay for her tow bill, that is explicit in her contract, and must be current on her payments
So in summary, TAB will pay for the parts, *** *** will pay for the tow at time of vehicle pick up and must be current on her contract before taking delivery, and this complaint gets resolved satisfactorily
But if *** *** is not wanting to solve this issue then our in-house attorney will be waiting to hear from *** *** legal representation on this matter and there will be no more correspondence or contact from TAB employees
Thanks in advance,
*** ***
This is to address the complaint ID ***, MrSteven P***
MrP*** purchased on or about August 18, At time of purchase MrP*** needed to use his 'bonus' check that he receives in order to qualify for purchasing this vehicleMrP*** was notified that he would need to
provide that 'bonus' check in order to comply with underwriting guidelines at time of approval, and time of deliveryWe gave MrP*** time to get the 'bonus' check to Texas Auto Brokers in order to satisfy the underwriting conditionsMrP*** told several office workers trying to collect the 'bonus' check proof that "we didn't need the bonus check"Our underwriters obviously disagree since MrP*** used this income to qualify on his application that he signedWe have made several calls to MrP***, some examples: 8-21-17:24:Called - Cell # invalid, unable to leave message12-5-10:03:Called for proof of 'Bonus' check12-8-9:25:Called work: MrP*** has no extension at work12-8-9:26:Called cell phone number - no answer
Finally, with no response, on 12-9-9:43:51, we shut off MrP***'s vehicle12-18-10:46:Turned MrP***'s vehicle back on when receipt of 'Bonus' Check received
We went as long as we possibly could without taking this step to collect the proof of income we needed at time of closingWe feel we went much further than necessary to collect the data that MrP*** promised when signing the contract to purchase the vehicleAnd as a further note, without proof of income declared on the application, Texas Auto Brokers could have started repossession procedures to remedy the issueWe obviously are not wanting to take that step, so we extended our time and procedures to give MrP*** every opportunity to provide Texas Auto Brokers with the necessary documents, but unfortunately we had to take this last step in order to try to get MrP*** complyWe ask that this complaint be dismissed without consequenceThank you, Texas Auto Brokers
We are a Buy Here Pay Here lot with no WarrantyThe customer has had the vehicle for over monthsObviously we have no idea what has taken place in those three months, only that the customer has called and said there was an "engine light" onWe are more than willing to look at customers
vehicles to guide them on repairs, and also offer to fix customers vehicles for cost of parts onlyHowever, we do not, nor have we ever, and it is clearly stated in the signing documents that we are not responsible for towing vehicles anytime for any purposeWhen we were contacted by the tow company about this vehicle we were told it was in a storage lot and that we would be required to pay to get it outTexas Auto Brokers is not responsible for getting customers vehicles out of storageTexas Auto Brokers was told the tow truck diverted the car from being brought to Texas Auto Brokers and instead was taken to a storage lotIf that is the case, the customer should take up that complaint with the tow companyWe are always willing to help our customers in any way we can, however, we can not be responsible for towing vehicles at will and fixing customer vehicles for freeIf there is any other information needed please feel free to contact usWe ask that this complaint be dismissed and found to be resolved
Thank you, Texas Auto Brokers
To Whom It May Concern:
Here are our records on this complaint:
7-1-Customer purchased vehicle, we granted hours to customer to return with ALL outstanding stipulations needed for complete loan package for TAB
7-28-Customer called about leak and smoking from leak, assume it is oil but
need to see vehicle to see what/where it is coming from and to verify if it is a Warranty issueSet appointment for next day per customer agreement
7-29-Customer misses appointment(Still outstanding stipulations needed from customer)
7-29-Vehicle shut off
7-30-Customer calls and says she will bring stipulations on Monday
8-12-Customer comes to lot and speaks to Service Writer about vehicle "burning oil", advised of Warranty, and policy for checking out and fixing Non-Warranty issuesCustomer gets upset and threatens legal action to Service WriterPer Company Policy, once lawyers or lawsuits are mentioned, employees are to stop talking to the customer about the matter and let legal handle from there onAdvised we can still check out vehicle on 8-18-Customer, in our shop office, agrees to bring in vehicle on 8-18-
8-13-Customer presented a bill for Proof of Residence with no address on it, insufficient, need a valid bill
8-16-Vehicle shut off for lack of stipulations (weeks after customer was told they were needed)
8-16-Turned vehicle back on with one final extension to present POR stipulation - notified customer if vehicle turned off it will not be turned on until stipulation requirement is met
8-18-Missed 2nd Check Out Appointment
8-18-Customer called to ask about a sunroof issue, advised of missed appointment, customer said she will try to reschedule
9-08-Customer calls and says vehicle is in *** *** parking lot and was advised there was an oil leakAdvised customer we are still waiting to check it out and see IF it is a Warranty Item or notAdvised customer, per contract, that tows are responsibility of customer
9-10-TAB had it picked up to help out customer and to protect our motorCustomer advised they would be responsible for tow bill when vehicle is picked up(Payment Arrangements are sometimes available, terms depending on current status of account)
9-11-After getting vehicle into service bay and looking at vehicle, a cap on the back of the motor had either been removed or come offThis is not an internal motor issue, it is paramount to an Oil Cap not being placed on or lost, also a small water hose was splitTAB has replaced both itemsIf there is repair on a vehicle that is not Warranty, TAB will charge COST of parts ONLY, no mark up, and a small labor feeUsually, this equates to a 50% -75% savings to the customer over retail mechanic shops
9-11-Customer wants "proof", etcof parts and issues
We feel that we have been more than accommodating, patient, and willing, to help *** ***However, at this point, with threats of legal action, we will, as we always do, abide strictly to our Retail Installment ContractTherefore, we will be supplying *** *** with copies of invoices on parts and our nominal labor fee for payment, along with tow expense, at the time *** *** picks up her vehicle
If you have any questions please feel free to contact me anytime
Sincerely,
*** ***
Sales/Service Manager
Texas Auto Brokers
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I only Had the Vechile for About 3Months it was saying check engine oil after I got a oil change it was also saying engine shut down turn car off now if I had this car for three months its sound not be saying that I understand they car or as in no warranty but you can't just sell nobody no ragely cars just because they are not in warranty they spose to check they vechiles they check that vechile and they knew that something was wrong with it the tow truck man said that they told him that the car is not worth them paying the tow people to fix it if the Car is not worth them paying r something dollars to get out that's mean something had to be wrong with the car my thing is if it was under repo they would have got a tow truck to come repossessed it just like they did a friend car so why they didn't get they car from the storage ? Because it isn't worth itThey knew something was wrong with it from the jumpI was a paying my car note on time I just got my car I don't need a repo for a broke down Car I was paying for that's messed upAnd they don't care they didn't try to help me do anything and they said forget they vechileThey do not care about they customers
This is in acceptable even as a new hire trainee the person should have been properly trained and not to accept payments on their own without supervision as a new hire. In addition I still have not received an updated receipt showing my account has been corrected and current almost a week later.
We sincerely apologize for any inconvenience for the client. The honest mistake was made by a new hire who was in training. We have not been able to find, nor have we heard, of any other misidentified payments. As soon as we got word, our Head Collector looked into the problem and the issue was...
rectified immediately. We are sorry for any inconvenience, but this had no negative impact on the client or their loan status. We are not able to credit a month's worth of payments for an honest mistake that shows no harm. We hope the customer will understand this was a person in a new position doing the best they could and made an honest mistake - one that was corrected as soon as it was brought to our attention. And after further review we have found no other issues with this new employee's handling of payments. Thank you, Management.
I'm sorry the customer doesn't understand that mistakes do happen sometimes and that fortunately there was no harm done regarding this mistake. We would just ask the customer to be a little understanding in this matter. We have mailed out a receipt to the customer via Certified Mail. The customer will be receiving the corrected receipt any day. As stated before, we will not be able to compensate the customer for this Scribner's error. We sincerely apologize for any issues this customer has incurred. Management.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
According to the warranty, TAB are covering ENGINE it does not say internal motor. IT SAYS ENGINE... OIL GOES TO THE ENGINE. Lack of oil will cease an engine. Other mechanics took ONE look at the car and refused to even change the oil due to the amount of oil that was leaking. It the car is smoking and leaking on day 28 after purchase that says to me that negligence was before the car was sold. I had not even driven the car for 3 months or 5000 miles (even to this day) for the car to be having the issues it's having. So if TAB had changed the oil recently #1 why wasn't the cap placed on correctly? #2 why isn't there any stickers in the car stating the last time the oil was changed? Also the day I brought the car, I asked [redacted] if they were going to look it over and clean it up. He said he will take it and top off all the fluids. Why wasn't the leak caught then? How many other cars on TAB lot is not being maintained? According to a [redacted] report I pulled yesterday the last documented oil change on the car was 18 Nov 2013. The last documented servicing on the car was on 4/29/2014. TAB received the car on 7 Oct 2013. However they did not know the last time an oil change was done on the car?
In regards to TAB's response I did say I was going to talk to a lawyer because I've been given the run around. That does not excuse them from contacting me in regards to the issue at hand. As an organization that deals with customers EVERY DAY, TAB should be finding solutions instead of creating p[redacted]lems. So instead of scheduling an appointment to fix the issue, they avoided the issue up until now? The issues about my residence HAS NOTHING TO DO WITH THE OIL AND ENGINE. All the dates they provided are in regards to my residence. I did also call about the sunroof and once again I did not talk to the service department. "[redacted] is not available she's out to lunch. She is the only one who can schedule maintenance."
Furthermore, yesterday I called at 10:50 am. [redacted] said that car was not looking at yet but they will work it in the queue and call me back to let me know what was wrong. Next call from TAB was at 6:37pm, my car was already fixed. [redacted] said something was a hole in the "rutter pipe." That the car was already fixed and I could come get it 15 Sep. There was no advising on what was wrong prior to fixing the p[redacted]lem. There was no estimate. There was no communication until AFTER the car was "fixed." I called two [redacted] service departments directly because I wanted to know what a rutter pipe was. No one at [redacted] is familiar with the terminology or with rutter pipes being used on a [redacted]. Now all of a sudden it's something totally different from what was communicated on the phone? This report is the first time I'm seeing the problems written out or communicated. Why is it that the service personnel call me who KNEW exactly what was done on my car? I have pictures of the car, the statement from [redacted], and the [redacted] report. All of this proves that while under the care of TAB this car was not PROPER maintained. However I am unable to attached these files
Regards,
[redacted]