Texas Bail Bonds

From: Date: Mon, Apr 23, at 2:PMSubject: Complaint ID# [redacted] To: Cc: [redacted] c/o Revdex.comWest Market StreetAkron, Ohio Complaint ID# [redacted] Mr*** At Roto-Rooter Plumbing and Drain Cleaning Services we always strive to be as clear and concise as possible when arranging work with our customersOur business has nothing to gain b [redacted] providing information, being untruthful or negligentThis type of behavior would damage our good reputation and tarnish a long histor [redacted] of professionalism and reliabilityIn this case, our recommendation to end the excavation at the sidewalk was made for the customer’s benefit, as we hope to keep the customer’s costs to a minimum while providing top qualit [redacted] servicesThe responsibilit [redacted] for the upkeep and maintenance of land and utilities is often shared between the homeowner and another entity, whether it be a water company, a city, or a homeowner’s associationWe do our best to coordinate services with all parties that ma [redacted] be involved in the process of a repair or installation, being as accurate as possible with all information shared among those parties In this particular case, our plumbers ran a camera to inspect the damaged lineWe were not able to reach the sidewalk with our camera during that initial inspection, so it became necessar [redacted] to replace the broken section of line, then run the camera again to assess the remainder of the lineWe provided a quote for the work up to the sidewalk, with the remainder yet to be assessed and a determination madeTypically, the responsibilit [redacted] from the sidewalk to the street falls to the cit [redacted] or county, and we notified the customer that we would contact the cit [redacted] or count [redacted] to confirm whose responsibilit [redacted] it wasUnder most circumstances, our business will not venture beyond the sidewalk until it is deemed absolutel [redacted] necessaryThis area holds the majorit [redacted] of utilit [redacted] lines, and we will tr [redacted] to avoid breaking ground there until we have confirmed that it is required to remed [redacted] the customer’s issueIt was later learned that due to the specific geographical location of this customer’s property, the cit [redacted] is not responsible for the area between the sidewalk and streetThis is unlike man [redacted] of the residences near the customer’s property We have taken the time to hear the customer’s concerns and have dedicated resources to resolving this matter to the customer’s satisfactionWe do apologize for an [redacted] confusion caused in this process, and have since come to an agreement with the customer to repair the section in questionOn Fri [redacted] April 20th 2018, we visited the customer‘s location and completed this repairWe are confident that this should resolve this specific plumbing issue and meet our customer’s expectationsIt is our intention to be fair and honest with ever [redacted] customer that we encounter, without exceptionWe hope that our efforts have resolved this situation adequatel [redacted] and preserved the good reputation that we have establishedThank you for your time, [redacted] Roto-RooterP.OBox 3527Cuyahoga falls, ohio

Initial Business Response / [redacted] (1000, 5, 2016/04/04) */ As the customer indicates, of the multiple options we provided, he chose to have the camera ran through the line to inspect itThe camera was unable to be pushed beyond a problem area a few feet from the access pointThe customer seems to be taken back by this and the fact that all we were using was the camera equipment, but that's all the customer would agree to use and he didn't want to go with any other optionWe left our recommendations based on what happened with the camera inspectionThe customer performed a repair himself before initially calling us about a refundWe refused to refund, because we performed, in good faith, the service that was agreed uponWe offered to camera inspect the line again at no additional cost since a repair was made that may have allowed an inspection further down the lineThe customer agreed, but due to a misunderstanding in how we schedule appointments, the customer was expecting us to arrive exactly at the start of an appointment window, and subsequently canceled when he called in to inquire about our status shortly thereafter when we didn'tThe offer to re-inspect the line remains open Sewer cameras are expensive; it is about $12,for one of them and we charge for their use and associated labor when used on an individual basis: $for up to an hour Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My reactions are below: Please consider the following: As the customer indicates, of the multiple options we provided, he chose to have the camera ran through the line to inspect itThe camera was unable to be pushed beyond a problem area a few feet from the access point YesBECAUSEThis is what I told the tech would happenI told Logan there was dirt buildup at the bottom of the downspout filling up the drain 80% The customer seems to be taken back by this and the fact that all we were using was the camera equipment, but that's all the customer would agree to use and he didn't want to go with any other option YesBECAUSE I was told that depending on what type of drain line, the two methods may destroy the drainsI chose the camera option to (A) find the end of the drain(B) Determine the line type constructionNeither of which were completedI was quoted $to power auger the line and $to water blast the lineThe tech told me that since we couldn't find the end of the drain, that these options might not workI didn't want to spend $1,for nothingIt's bad enough I spend $for nothingIsn't there an old fashioned hand snake that could have been used? We left our recommendations based on what happened with the camera inspectionThe customer performed a repair himself before initially calling us about a refund FALSENoI called for a refund once I got back to work, minutes after the technician left We refused to refund, because we performed, in good faith, the service that was agreed upon FALSENoThe tech spent minutes walking around with the cameraIt was a failed operationHe did nothingYou offer "free estimates", that's how you get people to let you in their doorsThen, you charge them absurd amountsThis is the exact point where the tech should have given his "free estimation" that he couldn't help my situation We offered to camera inspect the line again at no additional cost since a repair was made that may have allowed an inspection further down the lineThe customer agreed, but due to a misunderstanding in how we schedule appointments, the customer was expecting us to arrive exactly at the start of an appointment window, and subsequently canceled when he called in to inquire about our status shortly thereafter when we didn'tThe offer to re-inspect the line remains open FALSENoWhen I originally called back to request a refund I was told I had to speak with a managerRon called me back and said that they couldn't give me a refund, but would come back outI told him I would dig up the drain over the weekend and we agreed on 12:on Monday to re-scope the lineI have a jobI am very busyMonday at 12:45, I called and found out I was on their schedule for around 4:I told the representative, Kevin, that this appointment was due to the fact that I wanted a refundI said I was an unhappy customer and would contract a different company to help meAs I drove back to work, I told Kevin that I wanted to cancel the 4:appointment, and only wanted my money backHe told me a manager would have to call meNo one called me the rest of the dayAt this point I expected to see a refund in my bank account Here is the definition from Websters Dictionary---Simple Definition of APPOINTMENT : an agreement to meet with someone at a particular time Sewer cameras are expensive; it is about $12,for one of them and we charge for their use and associated labor when used on an individual basis: $for up to an hour I recommend anyone reading this to look to surrounding area Roto Rooter reviewsThere is a VERY common trend of the CUSTOMER being in the wrongRon proposes an eloquently written rebuttal of why we, the CUSTOMER, are foolish for our decisions and ineptnessI have made a repair at the house of a broken piece of pipe which allowed dirt to fall inI am willing to let you re-scope the drain to find the end and mark itDo not use any means to clear the line of any possible debris other than a manual snake to find it's terminationThe access at the house remains openOR refund my money like I have asked and I will contract someone else Final Business Response / [redacted] (4000, 12, 2016/04/18) */ We shall camera inspect, locate and mark the end of the pipe, if possible, as the customer requests, today, with approval from upper management to do so with no one present on-site Final Consumer Response / [redacted] (2000, 14, 2016/04/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) It took almost a month, but the problem is resolved

From: Date: Mon, Apr 23, 2018 at 2:23 PMSubject: Complaint ID# [redacted]To: Cc: [redacted] c/o Revdex.com222 West Market StreetAkron, Ohio 44303 Complaint ID# [redacted] Mr. [redacted]    At Roto-Rooter Plumbing and Drain Cleaning Services we always strive to be...

as clear and concise as possible when arranging work with our customers. Our business has nothing to gain b* providing false information, being untruthful or negligent. This type of behavior would damage our good reputation and tarnish a long histor* of professionalism and reliability. In this case, our recommendation to end the excavation at the sidewalk was made for the customer’s benefit, as we hope to keep the customer’s costs to a minimum while providing top qualit* services. The responsibilit* for the upkeep and maintenance of land and utilities is often shared between the homeowner and another entity, whether it be a water company, a city, or a homeowner’s association. We do our best to coordinate services with all parties that ma* be involved in the process of a repair or installation, being as accurate as possible with all information shared among those parties.    In this particular case, our plumbers ran a camera to inspect the damaged line. We were not able to reach the sidewalk with our camera during that initial inspection, so it became necessar* to replace the broken section of line, then run the camera again to assess the remainder of the line. We provided a quote for the work up to the sidewalk, with the remainder yet to be assessed and a determination made. Typically, the responsibilit* from the sidewalk to the street falls to the cit* or county, and we notified the customer that we would contact the cit* or count* to confirm whose responsibilit* it was. Under most circumstances, our business will not venture beyond the sidewalk until it is deemed absolutel* necessary. This area holds the majorit* of utilit* lines, and we will tr* to avoid breaking ground there until we have confirmed that it is required to remed* the customer’s issue. It was later learned that due to the specific geographical location of this customer’s property, the cit* is not responsible for the area between the sidewalk and street. This is unlike man* of the residences near the customer’s property.    We have taken the time to hear the customer’s concerns and have dedicated resources to resolving this matter to the customer’s satisfaction. We do apologize for an* confusion caused in this process, and have since come to an agreement with the customer to repair the section in question. On Fri[redacted] April 20th 2018, we visited the customer‘s location and completed this repair. We are confident that this should resolve this specific plumbing issue and meet our customer’s expectations. It is our intention to be fair and honest with ever* customer that we encounter, without exception. We hope that our efforts have resolved this situation adequatel* and preserved the good reputation that we have established. Thank you for your time, [redacted]Roto-RooterP.O. Box 3527Cuyahoga falls, ohio 44223

Revdex.com:
I have reviewed the response made b* the business in reference to complaint ID [redacted], and find that this resolution is satisfactor* to me.

Initial Business Response /* (1000, 5, 2016/04/04) */
As the customer indicates, of the multiple options we provided, he chose to have the camera ran through the line to inspect it. The camera was unable to be pushed beyond a problem area a few feet from the access point. The customer seems to be...

taken back by this and the fact that all we were using was the camera equipment, but that's all the customer would agree to use and he didn't want to go with any other option. We left our recommendations based on what happened with the camera inspection. The customer performed a repair himself before initially calling us about a refund. We refused to refund, because we performed, in good faith, the service that was agreed upon. We offered to camera inspect the line again at no additional cost since a repair was made that may have allowed an inspection further down the line. The customer agreed, but due to a misunderstanding in how we schedule appointments, the customer was expecting us to arrive exactly at the start of an appointment window, and subsequently canceled when he called in to inquire about our status shortly thereafter when we didn't. The offer to re-inspect the line remains open.
Sewer cameras are expensive; it is about $12,000 for one of them and we charge for their use and associated labor when used on an individual basis: $225 for up to an hour.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My reactions are below: Please consider the following:
As the customer indicates, of the multiple options we provided, he chose to have the camera ran through the line to inspect it. The camera was unable to be pushed beyond a problem area a few feet from the access point.
Yes. BECAUSE. This is what I told the tech would happen. I told Logan there was dirt buildup at the bottom of the downspout filling up the drain 80%.
The customer seems to be taken back by this and the fact that all we were using was the camera equipment, but that's all the customer would agree to use and he didn't want to go with any other option.
Yes. BECAUSE I was told that depending on what type of drain line, the two methods may destroy the drains. I chose the camera option to (A) find the end of the drain. (B) Determine the line type construction. Neither of which were completed. I was quoted $380 to power auger the line and $680 to water blast the line. The tech told me that since we couldn't find the end of the drain, that these options might not work. I didn't want to spend $1,000 for nothing. It's bad enough I spend $225 for nothing. Isn't there an old fashioned hand snake that could have been used?
We left our recommendations based on what happened with the camera inspection. The customer performed a repair himself before initially calling us about a refund.
FALSE. No. I called for a refund once I got back to work, 25 minutes after the technician left.
We refused to refund, because we performed, in good faith, the service that was agreed upon.
FALSE. No. The tech spent 30 minutes walking around with the camera. It was a failed operation. He did nothing. You offer "free estimates", that's how you get people to let you in their doors. Then, you charge them absurd amounts. This is the exact point where the tech should have given his "free estimation" that he couldn't help my situation.
We offered to camera inspect the line again at no additional cost since a repair was made that may have allowed an inspection further down the line. The customer agreed, but due to a misunderstanding in how we schedule appointments, the customer was expecting us to arrive exactly at the start of an appointment window, and subsequently canceled when he called in to inquire about our status shortly thereafter when we didn't. The offer to re-inspect the line remains open.
FALSE. No. When I originally called back to request a refund I was told I had to speak with a manager. Ron called me back and said that they couldn't give me a refund, but would come back out. I told him I would dig up the drain over the weekend and we agreed on 12:30 on Monday to re-scope the line. I have a job. I am very busy. Monday at 12:45, I called and found out I was on their schedule for around 4:00. I told the representative, Kevin, that this appointment was due to the fact that I wanted a refund. I said I was an unhappy customer and would contract a different company to help me. As I drove back to work, I told Kevin that I wanted to cancel the 4:00 appointment, and only wanted my money back. He told me a manager would have to call me. No one called me the rest of the day. At this point I expected to see a refund in my bank account.
Here is the definition from Websters Dictionary---Simple Definition of APPOINTMENT
: an agreement to meet with someone at a particular time
Sewer cameras are expensive; it is about $12,000 for one of them and we charge for their use and associated labor when used on an individual basis: $225 for up to an hour.
I recommend anyone reading this to look to surrounding area Roto Rooter reviews. There is a VERY common trend of the CUSTOMER being in the wrong. Ron proposes an eloquently written rebuttal of why we, the CUSTOMER, are foolish for our decisions and ineptness. I have made a repair at the house of a broken piece of pipe which allowed dirt to fall in. I am willing to let you re-scope the drain to find the end and mark it. Do not use any means to clear the line of any possible debris other than a manual snake to find it's termination. The access at the house remains open. OR refund my money like I have asked and I will contract someone else.
Final Business Response /* (4000, 12, 2016/04/18) */
We shall camera inspect, locate and mark the end of the pipe, if possible, as the customer requests, today, with approval from upper management to do so with no one present on-site.
Final Consumer Response /* (2000, 14, 2016/04/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took almost a month, but the problem is resolved.