Texas Bed Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10248109, and find that this resolution is satisfactory to me Sincerely, [redacted]

Mrs***,
I do understand your frustration with your issue with your DrBreuss mattressTexas Bed Company prides itself on trying to offer the best customer service and and satisfaction that we can and have been doing so for over twenty years with an excellent record I would
like to explain my position in this matter so that you may have a better understanding from my end
DrBreuss mattresses were originally manufactured by IBC (International Bedding Company) which was one of the top ten bedding producers in the US at the time that we started carrying the productWe were unaware of any financial issues that IBC may have had and given the fact that IBC was a trusted bedding manufacturer for approximately years We pride ourselves on carrying only the best products in the mattress industry to make sure that we give our customers the best sleeping experience possibleAs a local business owner, our customers are the best form of advertising for us and try our best to make sure our customers are happy
The DrBreuss bed that you purchased did carry a year manufacturer warranty but when IBC went out of business the warranty of the mattress became null and voidThe right thing for DrBreuss would be to warranty the products he helped design and build with the new manufacturer Texas Bed Company was left with thousands of dollars of comfort exchange beds that were supposed to ship back to IBC and receive credit forWe never received our credit for the mattressesTexas Bed Company has offered any customer that purchased a DrBreuss mattress that has had a warranty issue the opportunity to come into our store and select any mattress that we carry and Texas Bed Company will sell that mattress at our cost and deliver it at no charge and haul away the old mattress at no chargeI hope you understand the only person that came out good this situation is DrBreuss
Thanks,
*** ***
Texas Bed Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10248109, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]