Texas Best RV Rentals

First of all, the RV that "disappeared" has nothing to do with this customer The RV was stolen The theft was reported to the police along with surveillance video of the theft and much moreSecondly, my talking negatively of my previous employer was initiated by the customer while I was still employed with said business I have multiple emails and such to back this up as well as reviews posted under a name about my company (a good review) and a VERY negative review under a name about my former employer I have screenshots of this...as they have since removed the reviewsAs far as the real problem in this matter - repairs to the RV, the claim has been made Everything after that is up to the insurance company and the repair facility A security deposit was held from the renter in the amount of $(amount required by insurance company) Part of the proceeds were used to replace the front jacks on the trailer The rest will be paid to the repair facility upon completion of the workCommunication was ceased with customer after speaking with a representative for the insurance company (or broker for insurance) when the customer made accusations to them about me and my company per the advice of my attorneyThe customers also stated that they wanted insurance proceeds to be sent to them directly instead of the repair facility because they are selling the RV and didn't plan to have all of the repairs done After speaking with the company that claims are sent to and confirming that they would only pay repair facilityAll of the damages that the customer is reporting did not occur while the unit was in my custody or custody of a renter The claims submitted ONLY included damage that was incurred after the RV was entered into my fleetI have made multiple repairs to the customers RV (at no charge to the customer) that were not my responsibility but the responsibility of the former rental company I also have provided delivery and pickup services to the customer at no chargeWith all of that being said, the insurance claim has been made I can’t do anything else until they handle the claim and the repairs are completed I will be cooperating with the insurance company as needed

Please see attached correspondence with the customer and attachments to the correspondence

Complaint: ***
I am rejecting this response because *** *** is not sticking to the facts and her accusations about reviews that we posted and deleted have no grounding nor relevance to our caseWe stated the points about her unprofessional communication with us and how she operated her business to establish her character. *** is on a personal relationship basis with the “insurance” company, *** *** who is with ***/***We asked *** to file repair claims for us numerous times since March and got excuses and no assistanceShe would not follow through on helping us get a quote and photos to *** therefore we found our own RV body shop willing to submit photos on our behalfWe sent these to *** and she did not ever contact us backWe also sent these photos to *** is saying that we spoke negatively about her and unfortunately after many attempts of no response on this case we did let ***, her insurer, know the issues we were havingNothing illegal thereWe asked multiple times if she had filed the claim and she did not respond The insurance co will not work without her assistance and will not returns our callsIf she did file an”claim” she needs to provide the date and the claim no because they don’t seem to know about itWe have proof that the roof incurred damage during the Rentals of under her businessYes we are intending to sell but that’s irrelevantWe can’t sell when it’s damagedShe actually encouraged us to just take the cash and said we could have a check within a week but again never followed throughWe aren’t asking for reimbursement to usWe have been clear about wanting the repairs doneShe should n t be allowed to keep our $or collected insurance or damage deposit so if nothing else that belongs to us.
Regards,
*** ***

Complaint: ***
I am rejecting this response because *** ***, owner TX Best RV Rentals refuses to show proof of any of the things in questions: she claims she bought new jacks for our RV ($80) and then reimbursed the renters who rented our RV with the remaining damage deposit since none of it had been used to repair our RV; she has not provided us with an actual claim # showing that she really did submit a claim on our behalf to ***; and she refuses to reimburse us for the insurance fees we paid her when no claims were ever effected and refuses to reimburse us the $damage deposit which she now tells us went to new jacks and back to the original renter of our RV*** continues to be deceitful in her business practices with us as customersShe told us she kept the security deposit from the last renter's damageShe now emailed us on 11/informing us that she used ~$of that to replace jacks on our trailer which we never authorized. We had authorized her to replace the broken one with our original jack which she said if she couldn't find she would find one laying around but then never circled back to tell us what she didHer 11/email also stated that her renter from 9/22/will be reimbursed for any damage deposit that was not used in the repair of our RV. We need proof she reimbursed the renterThis in effect is against her responsibility to us to ensure as RV owners in her fleet to ensure that our damages are remedied whether it be through repair or monetary reimbursement to cover value of said repairs. Its up to us whether to get the repairs done or not. We need proof she filed the claim she is saying she filed with *** on our RV. Her 11/email also threatened us with her personal relative lawyer connection which she bragged about using against her former employer *** ** in the past with regard to any negative reviews we might post. *** *** seems to think she can get away with treating customers unethically, trying to gag them with a lawsuit threat, and then expecting to keep proceeds due to us and running a reputable business. This is what we have turned to the Revdex.com for; to remedy an unfair situation against the consumer
Regards,
*** ***

All I have is reply emails from *** when the claim was submitted. Since the claim was terminated by the ***’s, I never received further communications from *** The security deposit was to be used to pay the deductible for damage repairs. Repairs were never done…per the ***’s decision to sell the trailer instead. My obligation regarding the security deposit is to the renter and not to the owners when repairs are not done I provided proof for the jacks purchased. I NEVER agreed to put on the old jacks. I didn’t keep the old jacksThey were replaced because they were bent. I wouldn’t have spent the money on the jacks the first time if they weren’t damaged. I DID put on a jack from another trailer for the purposes of them to show the trailer. The ***’s trailer has a dry weight of almost 8,lbs. I purchased sets of lb jacks. I have NO other trailer that would even use those heavy duty jacks (which were already an upgrade from the jacks that came on the trailer) Furthermore, the ***’s claimed roof damage to the trailer. I have found pictures that were sent to Mr*** on the day the trailer came into my possession. The “roof damage” was in those picturesThe trailer was inspected months later in February of and was not found to have roof damage. I will provide a screenshot reflecting the dates of the original pictures. They should have them though since they have saved every text exchanged As far as threatening the ***’s?? I reacted to customers/owners trying to bully me because they knew they could. They were on a personal basis with me and I shared information with them that is now being used against me. The information consisted of things that my former employer had done to me and money that my former employer had stolen from me. They are taking advantage of my misfortunes and losses because they believe that I couldn’t or wouldn’t fight back. The bottom line is that when the ***’s declined to have the damages repaired and to sell the trailer, they were no longer due anything from my company. I will not provide them with confidential information or anything else when they sold the trailer and took any opportunity for me to fulfill my obligation away. EVERY obligation would have been fulfilled if they had decided to have repairs done. It is unfair to me for them to railroad me when I am the only one providing proof of all of my claims while they make empty claims Roof pics will be sent following this email. I will also forward the confirmation emails from ***. I believe there are or emails due to the number of pics I emailed to them Sincerely, *** ***

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} First of all, the RV that "disappeared" has nothing to do with this customer.  The RV was...

stolen.  The theft was reported to the police along with surveillance video of the theft and much more. Secondly, my talking negatively of my previous employer was initiated by the customer while I was still employed with said business.  I have multiple emails and such to back this up as well as reviews posted under a false name about my company (a good review) and a VERY negative review under a false name about my former employer.  I have screenshots of this...as they have since removed the reviews. As far as the real problem in this matter - repairs to the RV, the claim has been made.  Everything after that is up to the insurance company and the repair facility.  A security deposit was held from the renter in the amount of $500 (amount required by insurance company).  Part of the proceeds were used to replace the front jacks on the trailer.  The rest will be paid to the repair facility upon completion of the work. Communication was ceased with customer after speaking with a representative for the insurance company (or broker for insurance) when the customer made false accusations to them about me and my company per the advice of my attorney. The customers also stated that they wanted insurance proceeds to be sent to them directly instead of the repair facility because they are selling the RV and didn't plan to have all of the repairs done.  After speaking with the company that claims are sent to and confirming that they would only pay repair facility. All of the damages that the customer is reporting did not occur while the unit was in my custody or custody of a renter.  The claims submitted ONLY included damage that was incurred after the RV was entered into my fleet. I have made multiple repairs to the customers RV (at no charge to the customer) that were not my responsibility but the responsibility of the former rental company.  I also have provided delivery and pickup services to the customer at no charge. With all of that being said, the insurance claim has been made.  I can’t do anything else until they handle the claim and the repairs are completed.  I will be cooperating with the insurance company as needed.

Please see attached correspondence with the customer and attachments to the correspondence.