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Texas Brand Roofing, LLC

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Texas Brand Roofing, LLC Reviews (1)

We do apologize for the delay experienced by the ***'s and have issued a full refund of the deposit they initially put downWe ran into an issue when the homeowner removed the AC from their home before we were ready to proceed with the project so that put us in a time crunchDue to the
Hurricane getting materials was taking longer and the pricing for the crew we planned to use shot up where there was no money to be made ding the jobIt was actually going to cost us $3,over the original agreed upon price to roof their homeI did bring this up to the homeowner and let them know a refund would be issuedI was out of the office at the time and promised to overnight them a refund and that did take placeThe homeowner thought we were in some way trying to keep their money which is absolutely and we have never been accused of any such behaviorAll of our customers have been very satisfied and the jobs we do on average are high end metal roofs costing well over $50,We are trusted with 10's of thousands of dollars at any given time from homeowners and never have any issuesI do apologize that it took days for the refund to be issued and sent but it has been done and I hope they find a contractor that can take care of themAs far as the verbal attacks from Mr*** I am able to disregard these and move on as I understand his frustration

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Address: Burleson, Texas, United States, 76028-8502

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