Texas Certified Motors

Mr [redacted] left a $deposit on a vehicle on 9/5/16, which is typically non-refundableWithin a few days, Mr [redacted] had changed his mind and did not want to purchase a vehicleBecause all the proper sales documents were not signed to complete the sale, we have agreed to refund Mr [redacted] $ down paymentI sent a check yesterday to his home in **Thank you

Hello,Thank you for bringing this to our attentionWe have been in contact with the customer and they received a refund (copy of check is attached) last weekThank you! [redacted] Brand ManagerFortune Partners Manag [redacted] @ [redacted] .com

Complaint: [redacted] I am rejecting this response because: PLEASE REVIEW ALL ATTACHED DOCUMENTS.Please not the date of Settlement letter mailed to me by EFG Companies on 7/7/The date of loss was 4/27/My insurance promptly paid out $10,to Chase Auto Finance for determined value of the vehicleThe letter also states that the total refund amount owed to me to cover the remainder of loan with Chase was in the amount of $Also as noted on the attached letter EFG informed me that no Gap Claim would be processed and the prorated amount for the policy would be refundedPlease also note the fax cover sheet that was sent on 06/11/at 1412pm Titled EFG GAP ClaimsI was told this was the form required to cancel the claimOn 7/10/I spoke to Rod and customer representative from EFG and he explained that the GAP policy and Warranty policy had been processed on 6/8/and all monies refunded back to Texas Certified Motors as of 6/30/He gave me a claim number for the above referenced amountsClaim# He explained the Texas Motors Finance had received $for the warranty and $for Gap refund policyIf you total both amounts then Chase is due to receive a total of $EFG explained standard time frame for such refunds is in fact 4-weeks from date of cancellationHe further stated, "They have your money ma'am.""We have determined that EFG canceled the GAP policy the first week of August, at her son's request (by phone)"This direct quote taken from the response on behalf of Texas Certified Motors is a complete lie! I never requested or demanded anything promptlyI have been patient thorough in keeping all accounts of this process due to the simple fact that Texas Certified Motors Finance has been less than professional in handling my caseUnfortunately, I am now forced to file another complaint to Revdex.com related to EFG practices in changing, falsifying and withholding information from me as of this date 8/21/at approx6:44pmI spoke to [redacted] a customer representative and requested once dates and refund amounts given to Texas Certified Motors regarding my policy and he stated that he could not speak to me any longer and I would have to call Texas Certified Motors with any issues regarding my policyMy only request was that he review my account and explain once more dates and refund amounts"I can not help you with that, you will have to call Texas Certified Motors" I then told him that the call was being recorded and that I needed to speak to his supervisorAfter minutes on hold her returned and stated he could not find a managerHe further stated, " The only information I can give you is that your policy was refunded 8/6/and it takes 6-weeks so call Texas Certified MotorsIt is quite a coincidence that that is the exact date Texas Certified Motors gave in their response but I have documentation proving otherwise! I am certain now that Texas Certified Motors called EFG about my policyIn my complaint I requested that part of the resolution include the Financial and Business practices of Texas Motors Finance be investigated in relation to how many Warranty refunds from EFG are kept by then or refunded the rightful customerThe only lines that have been crossed in this situation are by the above referenced companiesIf there are any monies short of the $not refunded to me, then this investigation will continue on my part until the wrong has been wronged.*System is not allowing me to attach documents at this time, will attempt again.Regards, [redacted]

Complaint: I am rejecting this response because: Most of what Texas certified motors response is correctOne fact left out was there was no negotiation of price on this vehicleI was shown the car, then contracts landed in front of meI am a first time car buyer and felt pressuredI was told the bank includes a fee into the price of my vehicle that I was buyingThe ad for said car was priced at $When I recieved contract the price was 15,with no paper trail of where this price came from, why it was there, or what it wasI did not like the deal after speaking to some more experienced car buyers and wanted to back outBut, when I asked questions I wasn't getting direct answers or I was getting attitude from the person I was speaking withI feel I was being taken advantage of and it is not right Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are sorry to hear that Ms [redacted] has had troubles with her vehicleWe have tried multiple times this past week to reach her and she has not answered or returned any of our phone callsMs [redacted] has a warranty and she is welcome to bring her vehicle here to be diagnosed

To Whom It May Concern: November 10, In response to our concern, On Sept 21, customer contacted me asking if the vehicle was still availableI advised customer that vehicle was still availableDue to customer not living locally I advised him that I would let him know up front of any issues the vehicle might have before drawing up any paperworkI sent customer photos of the vehicle where the hail damage was, customer was ok with that to the point that he already had a hail damage repair shop appointment in Del Rio, TX as soon as he had possession of vehiclePaperwork was drawn up on Sept 28, 2015, customers 1st attempt to take possession of the vehicle was on Oct 1, at Texas Certified Motors located at E8th St Odessa, TX When he arrived the vehicle was non drivable due to power steering pump malfunctioningAt that time I advised customer that he would not be able to take possession of vehicle until I would make sure the vehicle was drivable and safeWhile customer was still in Odessa, TX we also agreed to meet half way in Sonora , TX once the vehicle was repairedIn the mean while the malfunctioning part was being replacedOn Oct 8, we attempted to deliver the vehicle to Sonora, TX upon arrival unfortunately the power steering pump malfunctioned at that time customer was advised that the compressor was making a whinny noise but was still fully functional, but he would need to replace later on with timeWe decided to tow vehicle back to Odessa, TX as the vehicle was not drivableAt that time deal was killed until further notice, I also asked customer if there was another vehicle he might be interested in as the repair might take up to a couple of weeksCustomer stated that was the only vehicle he was interested inOn Oct 22, customer was advised that vehicle was ready and the only way we would continue the deal was that he had to come take delivery of vehicle in Odessa, TX, customer agreed to termsCustomer was dropped of Oct 24, at Texas Certified Motors located at E8th St Odessa, TX 79761, upon his arrival I made sure he test drove the vehicle and was fully satisfied with vehicleI asked customer if he had any questions or concerns before his departure and customer stated "he did NOT" I didn't hear from customer until a week later after taking possession of vehicle, advising me the repairs mentioned above, I advised him that what was promised in writing was successfully fulfilledCustomer also was aware that at no given time Texas Certified Motors would be responsible for his loss of time from work nor his expenses to travel to take delivery of vehicleAn "AS IS NO WARRANTY" document was initialed and signed by customer, as we as a "WE OWE" stating the repairs promisedIf needed can provide documents as well as receipts pertaining to the repairs on the Dodge Ram Vin number: [redacted] said vehicle claim is on Thank You, [redacted] Finance/ Store Manager

The price of the vehicle is negotiated between the seller and the buyer prior to signing any contracts or other documents Mr [redacted] had agreed to purchase a vehicle from Texas Certified Motors, placed a $deposit, and signed all contracts and documents to purchase said vehicle However Mr [redacted] never took delivery of the vehicle Mr [redacted] clearly had buyers remorse the following day To address Mr***'s concerns Texas Certified Motors refunded Mr***'s deposit and voided the signed contract he had with Texas Certified Motors[redacted] General Manager Texas Certified Motors?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11424598, and find that this resolution is satisfactory to me
Regards,
Jeremiah Padgett

We wrote TD a check for Mr ***'s refund on 11/11/15, in the amount of $TD cashed that check on 12/7/I spoke with TD today and they informed me they have mailed Mr *** a check on 1/13/We hope this satisfies Mr ***'s complaint

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, we did not recieve the check until February 26th, 2018, not the date given by the businessDespite me going in person to get information on my refundThey also only refunded $of the $due to “processing fees” which I accepted in order to avoid delays of receiving my refund.
Regards,
*** ***

I have attached the letter we received from EFG, dated 8/6/15, stating that ** *** GAP policy has been canceledThe letter states that the money to be refunded to ** *** will be reflected on our September EFG statement, which we usually receive around the 10th of the monthThe amount $will be mailed to ** *** lien holder, JP Morgan Chase, within a week after that** *** stated in her response that this new complaint filed is for EFG, not Texas Certified MotorsI encourage ** *** to contact them if this resolution does not satisfy her grievance

Hello,Thank you for bringing this to our attention. We have been in contact with the customer and they received a refund (copy of check is attached) last week. Thank you! [redacted]Brand ManagerFortune Partners Manag [redacted]@[redacted].com

The price of the vehicle is negotiated between the seller and the buyer prior to signing any contracts or other documents.  Mr. [redacted] had agreed to purchase a vehicle from Texas Certified Motors, placed a $2500.00 deposit, and signed all contracts and documents to purchase said...

vehicle.  However Mr. [redacted] never took delivery of the vehicle.  Mr. [redacted] clearly had buyers remorse the following day.  To address Mr. [redacted]'s concerns Texas Certified Motors refunded Mr. [redacted]'s deposit and voided the signed contract he had with Texas Certified Motors.[redacted] General Manager Texas Certified Motors?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint:
I am rejecting because the problems mentioned on paper where not fixed as promised . I do have it on paper where Texas Certified Motors was going to fix exhaust problems and they didn't . As well as hail damage Texas Certified Motors said it was 2 of 3 dents not over 75 dents which I figured it out after taking it to a professional . I also replaced a bad compressor which Texas Certified Motors knows about at time of test drive but they want to sell you and expensive warranty so you could fix the vehicle. You also where suppose to ALIGN the truck  after installing power steering and rack and pinion , which you say you did but the steering wheel is completely crooked , I took it the shop and it was not ALIGNED . So that's just one of all the lies Texas Certified Motors does for keeping the customers happy and taken care off ...

Complaint: [redacted]I am rejecting this response because: PLEASE REVIEW ALL ATTACHED DOCUMENTS.Please not the date of Settlement letter mailed to me by EFG Companies on 7/7/15. The date of loss was 4/27/2015. My insurance promptly paid out $10,316.02 to Chase Auto Finance for determined value of the vehicle. The letter also states that the total refund amount owed to me to cover the remainder of loan with Chase was in the amount of $1900.34. Also as noted on the attached letter EFG informed me that no Gap Claim would be processed and the prorated amount for the policy would be refunded. Please also note the fax cover sheet that was sent on 06/11/2015 at 1412pm Titled EFG GAP Claims. I was told this was the form required to cancel the claim. On 7/10/2015 I spoke to Rod and customer representative from EFG and he explained that the GAP policy and Warranty policy had been processed on 6/8/2015 and all monies refunded back to Texas Certified Motors as of 6/30/2015. He gave me a claim number for the above referenced amounts. Claim# 9472559. He explained the Texas Motors Finance had received $1900.14 for the warranty and $444.94 for Gap refund policy. If you total both amounts then Chase is due to receive a total of $2345.08. EFG explained standard time frame for such refunds is in fact 4-8 weeks from date of cancellation. He further stated, "They have your money ma'am.""We have determined that EFG canceled the GAP policy the first week of August, at her son's request (by phone)". This direct quote taken from the response on behalf of Texas Certified Motors is a complete lie! I never requested or demanded anything promptly. I have been patient thorough in keeping all accounts of this process due to the simple fact that Texas Certified Motors Finance has been less than professional in handling my case. Unfortunately, I am now forced to file another complaint to Revdex.com related to EFG practices in changing, falsifying and withholding information from me as of this date 8/21/215 at approx. 6:44pm. I spoke to [redacted] a customer representative  and requested once dates and refund amounts given to Texas Certified Motors regarding my policy and he stated that he could not speak to me any longer and I would have to call Texas Certified Motors with any issues regarding my policy. My only request was that he review my account and explain once more dates and refund amounts. "I can not help you with that, you will have to call Texas Certified Motors" I then told him that the call was being recorded and that I needed to speak to his supervisor. After 10 minutes on hold her returned and stated he could not find a manager. He further stated, " The only information I can give you is that your policy was refunded 8/6/2015 and it takes 6-8 weeks so call Texas Certified Motors. It is quite a coincidence that that is the exact date Texas Certified Motors gave in their response but I have documentation proving otherwise! I am certain now that Texas Certified Motors called EFG about my policy. In my complaint I requested that part of the resolution include the Financial and Business practices of Texas Motors Finance be investigated in relation to how many Warranty refunds from EFG are kept by then or refunded the rightful customer. The only lines that have been crossed in this situation are by the above referenced companies. If there are any monies short of the $2345.08 not refunded to me, then this investigation will continue on my part until the wrong has been wronged.*System is not allowing me to attach documents at this time, will attempt again.Regards,[redacted]

We are sorry to hear that Ms. [redacted] has had troubles with her vehicle. We have tried multiple times this past week to reach her and she has not answered or returned any of our phone calls. Ms. [redacted] has a warranty and she is welcome to bring her vehicle here to be diagnosed.

Mr. [redacted] left a $500 deposit on a vehicle on 9/5/16, which is typically non-refundable. Within a few days, Mr. [redacted] had changed his mind and did not want to purchase a vehicle. Because all the proper sales documents were not signed to complete the sale, we have agreed to refund Mr. [redacted] $500...

down payment. I sent a check yesterday to his home in **. Thank you.

To the Revdex.com:Mr.[redacted] purchased a 2009 [redacted] with 113,00 miles from us on January 23, 2015. With the purchase of his van he also purchased an extended service agreement. Prior to the purchase of the vehicle our service department had inspected the van and found it to be...

mechanically sound, needing only two maintenance items, a fan belt and a new oil pan gasket.  These items were ordered and installed on Mr. [redacted]'s van after he purchased the vehicle. These items where the only repairs Texas Certified Motors promised to repair when making the deal with Mr. [redacted].On the week of June 1, 2015 Mr. [redacted] visited the service department of Texas Certified Motors with an electrical issue on his van. In order to know what the exact problem is a mechanic must diagnose the vehicle. There is a one hour labor charge for this of $90.00. The customer is liable for this charge if the issue is not covered by the warranty, otherwise the warranty pays for the entire less the deductible stated on the extended service agreement. This process was explained to Mr. [redacted], at that time he chose not to have his vehicle repaired.Mr. [redacted] has an appointment with us to have his vehicle looked at on June, 16 2015, with the understanding of the payment process. We look forward to helping himso he can enjoy his vehicle.Thank you [redacted]